Author Topic: Problem with mouse  (Read 6358 times)

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Offline mary3444

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Problem with mouse
« on: June 26, 2016, 09:48:14 PM »
I have a Dell windows 7 desk top that is a few years old. I use a logitech wireless mouse. This is the 2nd day in a row that when I turn on the computer the cursor will not move at all. This mouse is new about 2 months old. I tried a new battery that is not the problem. I had another mouse that I tried & the same thing happened.

I am not good on the computer so the first thing I did was to shut it off & I had to do that by unplugging it which I know is not good. When I plugged it back up still nothing. Checked all the wires & all were good.

I then unplugged it again & when it did come on the cursor worked. I did this yesterday too.

Any idea what is the problem. Please remember I am not good on this computer so if you can help please be patient with me.

Thanks in advance for your help

Mary

Offline Corrine

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Re: Problem with mouse
« Reply #1 on: June 26, 2016, 10:36:40 PM »
Hi, Mary.

I've had wireless mice in the past where no matter how many times I reinstalled the software or replaced the battery, it would continue to fail. That said, did you try to reconnect (sync) the mouse to the receiver (the USB for the mouse)?  Do this by pressing the connect button of the receiver for 1-2 seconds and then press the connect button on your mouse.

As far as shutting down the computer without the mouse (instead of unplugging it), see the instructions here:  Shutdown or Restart Windows 7 without using mouse cursor.  There should also be a power button that can be used for a hard shutdown but also used to restart the computer.

If you're still having problems after syncing the mouse to the receiver, please provide the exact model of your Dell desktop and Logitech Mouse.  That will make it easier for us to troubleshoot.


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Offline Digerati

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Re: Problem with mouse
« Reply #2 on: June 27, 2016, 01:31:43 PM »
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I had another mouse that I tried & the same thing happened.
That would suggest there is nothing wrong with your new Logitech mouse.

I would try a different USB port - one that is part of a different pair of USB ports. Many PC motherboards have USB ports designated for the mouse and keyboard. They typically are the highest placed pair (with a tower oriented case). And some are colored green for the mouse and purple for the keyboard. You don't have to use them (in theory) but they are typically configured to keep power to them when the computer is in sleep mode so you can wake the computer by pressing a mouse button or keyboard key. If not using those ports, try them. If you are using those ports, try the front USB ports.

Was the second mouse also wireless? And before 2 months ago when you got this Logitech mouse, did you have problems?

I use a wireless mouse and keyboard on all my computers, including a wireless Logitech mouse with my notebook and they all work great EXCEPT when I take my notebook downstairs and into a room that has fluorescent lights. If I shutdown the notebook, sometimes (I hate intermittent problems :() when I boot again, the mouse does not work. And the house wireless phone sometimes sounds scratchy in that room too. So there is some sort of interference in or somehow entering that that room. Could be the fluorescent lights, or something else related to the location of that room - who knows? I also have a cell tower and an ADT pager tower a 1/2 block up the hill looking down on my house too. But EMI/RFI (radio interference) can affect wireless devices and that may be your problem here.

This can be from nearby televisions or microwave ovens, cell towers, garage doors openers, other computers, monitors, power cords - anything else electronic in the area. So try to maximize distance between the mouse dongle and other electronics. Make sure any wires/cables (especially power) are not running next to the mouse's dongle.

You should also check your house wiring. A missing or poor ground can introduce (or fail to properly suppress) EMI/RFI. Every home and every computer user should have access to a AC Outlet Tester to ensure your outlet is properly wired and grounded. I recommend one with a GFCI (ground fault circuit interrupt) indicator as it can be used to test bathroom and kitchen outlets too. These testers can be found for your type and voltage outlet, foreign or domestic, at most home improvement stores, or even the electrical department at Walmart. Use it to test all the outlets in the house and if a fault is shown, have it fixed by a qualified electrician.
Bill (AFE7Ret)
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Offline Corrine

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Re: Problem with mouse
« Reply #3 on: June 27, 2016, 04:35:19 PM »
Great info, Bill!  Thanks for jumping in. 


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Offline Digerati

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Re: Problem with mouse
« Reply #4 on: June 27, 2016, 04:41:28 PM »
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Great info, Bill!
Only if it helps! ;) Let's hope it does.
Bill (AFE7Ret)
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Offline plodr

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Re: Problem with mouse
« Reply #5 on: June 27, 2016, 05:01:33 PM »
Does the computer have USB 2 and 3 ports?
I've read that mice prefer USB 2 rather than USB 3 ports.

I currently have 4 wireless USB mice in use. Three are MS and one is Logitech.
I actually prefer MS because there is a slot in the bottom of the mouse to store the tiny USB receiver. That's handy when traveling with our netbooks and not wanting to keep the receiver in the port.

Offline mary3444

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Re: Problem with mouse
« Reply #6 on: June 27, 2016, 07:43:24 PM »
First I want to thank everyone for the help but I have no idea what any of you are asking me. All I know is how to turn the computer on & off.

plodr,  I have no clue what is USB 3 and 3 ports. So I can't answer you.

Digerati, Sorry but you lost me on your first sentence. I can't answer any of your questions.

Corrine, I do not understand what you are asking me to do. I did write down the instructions for shutting it down without a mouse. Is the power button the one on the tower that turns it on, if it is the first time I tried to shut it down but that did not work.

My Dell is a Windows 7 Inspiron 3647 & the mouse is a Logitech M570

I am sorry for not understanding your answers but your answers have lost me.

Mary 

Offline Digerati

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Re: Problem with mouse
« Reply #7 on: June 27, 2016, 08:25:49 PM »
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Digerati, Sorry but you lost me on your first sentence. I can't answer any of your questions.
Then I am afraid I am confused then. You said this 2 month old mouse is giving you problems. Then you said you tried another mouse and it did the same thing.

So my first sentence said if the second mouse did the same thing as the first, it is probably not the mice that are bad. Not sure what lost you there.

Typically, USB ports are grouped in pairs. So I recommend trying a USB port in a different pair.
Bill (AFE7Ret)
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Offline Corrine

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Re: Problem with mouse
« Reply #8 on: June 28, 2016, 06:59:31 PM »
Does the computer have USB 2 and 3 ports?
I've read that mice prefer USB 2 rather than USB 3 ports.
First I want to thank everyone for the help but I have no idea what any of you are asking me. All I know is how to turn the computer on & off.

plodr,  I have no clue what is USB 3 and 3 ports. So I can't answer you.

Corrine, I do not understand what you are asking me to do. I did write down the instructions for shutting it down without a mouse. Is the power button the one on the tower that turns it on, if it is the first time I tried to shut it down but that did not work.


Note:  I've snipped bits of the quotes so as only to include what is needed in order to provide information:

According the the quick start guide from http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-3647-small-desktop/manuals, the desktop does have both USB 2 & USB 3 ports.

Matching from the PDF of the guide, the top 4 USB ports on the image below are USB 2 ports:



Ports USB 2.0 (4)
Ports USB 3.0 (2)

Mary, if the receiver for the mouse is plugged into one of the bottom two ports, try moving it to one of the ports above it.  In fact, even if it is plugged into one of the top 4 ports, disconnect it and move it to one of the other 3.

Yes, that is the power button.  Sometimes, you may find you need to push and hold it for the computer to shut down.  Of course, that should be avoided when possible.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline mary3444

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Re: Problem with mouse
« Reply #9 on: June 28, 2016, 09:38:06 PM »
Corrine,
   Thanks for the picture it helped a lot. I did what you said & so far this seems to work. I will not shut it down with the power button any more. You have been very very patient with me. It is hard when you don't know a thing about the names of things that are on the computer. Once again thank you so much.

Digerati,
   When you don't understand the computer or anything that belongs on it that makes it very hard to ask for help. I am sorry I said  you lost me on your first sentence, what I should have said was your post was beyond anything I could comprehend. There are some people like myself who just don't get anything about the computer or how it works or does not work.

Offline Corrine

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Re: Problem with mouse
« Reply #10 on: June 28, 2016, 09:59:35 PM »
I'm glad the picture helped because it took quite a while to find just the right picture -- and definitely worth the effort.  As to patience, not to be concerned, Mary, we all have different areas of expertise, whether they be computers, cars, cooking, or whatever.  Believe me, I wouldn't touch an electronics topic with Digerati around!!! 

Yes, it is best on Windows 7 to click the Windows "Orb"/Windows Key and select Shut Down from there.  Of course, when there is no other alternative (computer freezes), that is when you need to use the power button.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Digerati

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Re: Problem with mouse
« Reply #11 on: June 29, 2016, 02:03:57 PM »
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There are some people like myself who just don't get anything about the computer or how it works or does not work.
And contrary to what some may say, EVERYBODY was this way at some point. So no need to apologize and don't hesitate to ask questions. The stupid question is the one not asked.
Bill (AFE7Ret)
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