Author Topic: Windows Update Won't Open -- Windows 7  (Read 1247 times)

0 Members and 1 Guest are viewing this topic.

Offline tallin

  • Full Member
  • ***
  • Posts: 45
    • View Profile
Windows Update Won't Open -- Windows 7
« on: January 13, 2018, 07:28:48 PM »
When reading your thread I find I have the same problem as Jazzpurr so attempted to follow your helpful post Corrine to no avail. When I press the windows key + x I do not get Command Prompt (Admin) I get the attachment included in this post.

I have checked in Services and Windows update is running before and after reboot, however when I check for updates I get the following in attachment also included in this post.

I am running Windows 7

I would be pleased of some assistance when you have time.

kind regards,
Learning each day

Offline tallin

  • Full Member
  • ***
  • Posts: 45
    • View Profile
Re: Windows Update Won't Open -- Windows 7
« Reply #1 on: January 13, 2018, 07:33:14 PM »
I see only the second attachment is in my first reply, so here is the first one I referred to.

kind regards,
Learning each day

Offline tallin

  • Full Member
  • ***
  • Posts: 45
    • View Profile
Re: Windows Update Won't Open -- Windows 7
« Reply #2 on: January 13, 2018, 07:54:15 PM »
I found I could not edit my last post after reading Jazzpurr's post from which I quote,

" I did manage to find out how to open the command prompt with Admin rights." I do know how to get into the command prompt with admin rights but again the result looks like this attachment included so am not sure how to proceed to follow your instructions Corrine....sorry for post after pos.

kind regards,,
Learning each day

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19557
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Update Won't Open -- Windows 7
« Reply #3 on: January 13, 2018, 09:39:57 PM »
Hi, Tallin.

First off, even though the Windows Update service was running before and after restarting, you still need to stop and restart the services.  Also, the last image you posted shows that the command prompt was NOT running as Administrator.  You need to do the following:  Press the Windows logo key + R, type cmd in the Run box, and then press Enter. Right-click cmd, and then select Run as Administrator.

So, now, please do the following to reset  the Windows Updates Components:

1. Press the Windows logo key + R, type cmd in the Run box, and then press Enter. Right-click cmd, and then select Run as Administrator.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
                          net stop wuauserv
                          net stop cryptSvc
                          net stop bits
                          net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing  the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
                          ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
                          ren C:\Windows\System32\catroot2 Catroot2.old

 4. Now, restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.
                         net start wuauserv
                         net start cryptSvc
                         net start bits
                         net start msiserver

 5. Type Exit in the Command Prompt to close it and then restart the computer.

 6.After restarting the computer, now retry to install Windows Updates.




Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline tallin

  • Full Member
  • ***
  • Posts: 45
    • View Profile
Re: Windows Update Won't Open -- Windows 7
« Reply #4 on: January 13, 2018, 11:09:08 PM »
Thank you Corrine for your post and advice within it.

I did type cmd in run and attempt to right click on it, however there is no option to run as Administrator.  The attachment already sent, and the one I just tried have at the very top "Administrator:C:\windows\system32\cmd.exe
This is a 64 bit OS as shown in the attachment.

Just before your post arrived having googled for a fix to the issue regarding Windows Update, I had success in the most simple of ways.  I did try various fixes presented to me on the internet to learn all the time, however they were not successful even when I did stop Windows Update and BITS in services and restart them as you advised in your post.

The fix was so simple, Start > type troubleshooting > System and Security > Fix problems with Windows Update. Wollah, success.  All updates were restored plus a 200 odd MB update for January '18.

Again my thanks

kind regards,

 
Learning each day

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19557
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Update Won't Open -- Windows 7
« Reply #5 on: January 14, 2018, 12:42:04 AM »
Ah, I thought you had already tried the Troubleshooter since you said you tried to follow the advice provided to Jazzpurr.  Regardless, glad it is all sorted now!


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline tallin

  • Full Member
  • ***
  • Posts: 45
    • View Profile
Re: Windows Update Won't Open -- Windows 7
« Reply #6 on: January 14, 2018, 03:25:22 AM »
Many thanks for your reply Corrine.

I did download to my desktop and run the Windows update troubleshooter from the direct link you gave to Jazzpurr, but it did not work. Whether I had changed some settings in services when trying other help from the internet I do not remember, but the troubleshooter from "Start > type troubleshooting > System and Security > Fix problems with Windows Update" did work solving the issue for me.  Are they one and the same troubleshooters I am wondering?

Thanks again for your help.

kind regards, :)
Learning each day

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19557
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Update Won't Open -- Windows 7
« Reply #7 on: January 14, 2018, 12:27:44 PM »
The difference is that the built-in troubleshooter does not perform all the troubleshooting steps that the downloadable troubleshooter performs. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.