Author Topic: Windows Hello PIN - This option is currently unavailable  (Read 1330 times)

0 Members and 1 Guest are viewing this topic.

Offline DR M

  • Malware Experts
  • Hero Member
  • *****
  • Posts: 1942
  • Keep on keeping on.
    • View Profile
    • Grecian Geek Genius
Windows Hello PIN - This option is currently unavailable
« on: August 30, 2021, 04:57:31 PM »
Hello to the best forum in the whole Web!   :)

The question is: How do I remove or change the PIN I use for sign-in Windows?

I created a PIN when the option was still there in Sign-in Settings, and I sign-in Windows with that, instead of using the Microsoft account's password.

Now, the only option in Settings is Windows Hello PIN, and it is unavailable (see attachment).

I tried to add in the registry the following value, but nothing happens.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]
"AllowDomainPINLogon"=dword:00000001

Ideas?
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 20755
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Hello PIN - This option is currently unavailable
« Reply #1 on: August 30, 2021, 05:02:54 PM »
What happened when you clicked "Learn more"?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Malware Experts
  • Hero Member
  • *****
  • Posts: 1942
  • Keep on keeping on.
    • View Profile
    • Grecian Geek Genius
Re: Windows Hello PIN - This option is currently unavailable
« Reply #2 on: August 30, 2021, 05:05:26 PM »
I'm getting in to this page: https://support.microsoft.com/en-us/windows/windows-sign-in-options-and-account-protection-7b34d4cf-794f-f6bd-ddcc-e73cdf1a6fbf#managehello

Which is actually for a working feature, since there is nowhere a remove/change option.
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 20755
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Hello PIN - This option is currently unavailable
« Reply #3 on: August 30, 2021, 05:11:43 PM »
You should be able to remove the pin by going to Accounts > Sign-in Options, illustrated here:  How to Remove Your PIN and Other Sign-In Options from Windows 10 (howtogeek.com).

Do you have a Microsoft Account set up?  If so, try selecting that option. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Malware Experts
  • Hero Member
  • *****
  • Posts: 1942
  • Keep on keeping on.
    • View Profile
    • Grecian Geek Genius
Re: Windows Hello PIN - This option is currently unavailable
« Reply #4 on: August 30, 2021, 05:17:40 PM »
You should be able to remove the pin by going to Accounts > Sign-in Options, illustrated here:  How to Remove Your PIN and Other Sign-In Options from Windows 10 (howtogeek.com).

No remove/change option. In the previous attachment see what I have under the title Windows Hello PIN.

I can change my Microsoft account's password, but I don't want to use that when I sign in.

When I set the PIN, things were different. There was not a Windows Hello PIN. See the attachment below.
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 20755
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Hello PIN - This option is currently unavailable
« Reply #5 on: August 30, 2021, 05:30:13 PM »
Have you tried the option to change your pin?  If that doesn't help, what about "I forgot my PIN"?  Using that option, you'll likely be prompted to provide your Microsoft Account password and, hopefully, then be given the option to create a new PIN.

Edit Note:  By the way, are you using your personal account or a business/work account?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Malware Experts
  • Hero Member
  • *****
  • Posts: 1942
  • Keep on keeping on.
    • View Profile
    • Grecian Geek Genius
Re: Windows Hello PIN - This option is currently unavailable
« Reply #6 on: August 30, 2021, 05:52:08 PM »
Edit Note:  By the way, are you using your personal account or a business/work account?

I told you that this is the BEST Forum in the Web! 😄

I use a personal account.

BUT: for educational purposes I used a School account once, to try Microsoft TEAMS as a teacher.

For some reason, that account was shown as connected in the Access work or school settings. I disconnected the account and the PIN issue is now resolved (see attachment).

THANK YOU! 🙂
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 20755
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: Windows Hello PIN - This option is currently unavailable
« Reply #7 on: August 30, 2021, 05:54:31 PM »
I'm glad it finally occurred to me to ask the right question! 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Malware Experts
  • Hero Member
  • *****
  • Posts: 1942
  • Keep on keeping on.
    • View Profile
    • Grecian Geek Genius
Re: Windows Hello PIN - This option is currently unavailable
« Reply #8 on: August 30, 2021, 06:00:31 PM »
I'm glad it finally occurred to me to ask the right question! 

As always! 😄
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."