Author Topic: Problems Upgrading Windows 10 Pro - download failed  (Read 4045 times)

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Offline Skittles

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Problems Upgrading Windows 10 Pro - download failed
« on: August 01, 2015, 12:25:25 PM »
Hi everyone! It's been a long time, since I've been around. So hi to those such as my darling Corrine :rose:, who's still here from back in the day when I was a regular here.

My Swedish boyfriend is in the process of upgrading his desktop from Windows 8.1 pro (originally Win7 Pro), to the new Windows 10.  I'm having a bit of difficulty in helping him with this issue, since his OS was installed using the Swedish language. I've tried to get answers thru the Windows Support, but a bit more difficult again with the language barrier.

He followed the instructions after clicking the icon near the clock, which in Swedish says Skaffa Windows 10 (Get Windows 10). It was downloading. Everything seemed to go well.  We decided to just let the pc run, thru the night since we were going out and would return today.  Upon returning, it was still in the same status of downloading.

During this process both yesterday & today, if we click that same windows icon near the clock, it pulls up a window stating the download is in process. Then we click the link provided to check the download status it says to reboot the system for the updates to be activated.  He would reboot, and after the reboot, again he gets the window to reboot over and over again.

We just found a link on the window that comes up to reboot, to check update history. It states that the download has failed. Upon clicking that, it shows the following...

Quote
Uppgradera till Windows 10 Pro
Installationsdatum: ‎2015-‎07-‎31 12:57
Installationsstatus: Misslyckades
Felinformation: Kod 80240020 Få hjälp med felet. (Get help with the problem)
Uppdateringens typ: Viktig
Installera nästa version av Windows.
Mer information:
http://go.microsoft.com/fwlink/?LinkID=507415
Hjälp och support:
http://go.microsoft.com/fwlink/?LinkId=507417

We clicked the link provided next to the Kod (I put in bold, italicized & underlined) Next it gave us this window & link...
Quote
Felsöka problem med att installera uppdateringar (Search & fix problems with installing updates)
Läs mer om vanliga problem med att installera Windows-uppdateringar och vilka åtgärder du kan vidta för att lösa dem och hålla Windows uppdaterat.

Clicked this link...
Quote
Här är lösningar på några vanliga problem när du installerar uppdateringar. Du kan ibland automatiskt lösa vissa problem genom att köra felsökaren för Windows Update. (Run the troubleshooter for Windows Update)

We let it go thru its scan, it showed a few things saying that the problem is solved.
Rebooted and tried to start over, by clicking the icon to Get Windows 10 (near the clock) and nothing changed. It shows that the download is in process, but when clicking to check on the download status, we get the reboot thing over and over again, and the download history shows download failed but with yesterdays date. As if we didn't attempt it again.

HELP! Any ideas or suggestions as to what to do next?
Thanks in advance! Amy aka Skittles

Offline techie

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #1 on: August 01, 2015, 12:40:18 PM »
You can try clearing the software distribution download folder contents. You may have a corrupt download file.

Go to my PC, go to the "windows" folder, go to "software distribution", go to the "download" folder. Delete all files within the download folder, it will ask for Administrator Privilege, allow it.

Close everything out and try downloading updates again, it will take awhile to search.


Offline Skittles

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #2 on: August 01, 2015, 01:15:01 PM »
Okay, we followed your instructions, but the problem still remains.  Even after a reboot after deleting those files.  When going back into those folders, the files were back again, but showing a new date and time...the current time. Did a hard delete (Shift/Delete) >> rebooted again >> Clicked the icon Get Windows 10 >> It showed it was downloading >>clicked to view progress of download, and once again, it instructs us to reboot>>checked the download history, it only shows the failed download from yesterday. No record of a download today.

This is getting very frustrating. Ready to shoot :Win73: this thing! lol

We have to come back here another day to work on this.  We are living at my apartment, but the pc is at his apartment, so we are out of time here today, so will return & hope we can find some more possible solutions to work on when we get back.

Thanks sooo much techie for your quick response and help.  We appreciate it a lot!
We welcome any and all other possible solutions & help with this. Thanks! Hugs to all! Skittles

Offline techie

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #3 on: August 01, 2015, 01:57:02 PM »
Sorry, I should have told you to run Microsoft Fixit for updates after deleting the files. This should clear it up. You can get it here.

https://support.microsoft.com/en-us/kb/971058

The Win 10 download will take awhile once you start downloading it, it is around 3GB.

Offline Corrine

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #4 on: August 01, 2015, 09:20:31 PM »
Hej igen , Amy!

It has been a while.  I hope you are well. 

Microsoft Support has been updating information as quickly as they can.  Like Techie, I've seen the same solution for Error Code 80240020.  However, unfortunately, the solution is not the same for everyone.

It has been reported that it can take up to 24 hours for the download to complete so, when you try again, make sure that the power options are set so the device monitor does not shut off and the device does not go to sleep.  Also, unplug any peripherals during the download process -- USB devices and extended display cables since they can slow the download.

For some people who get the 80240020 error it means that the first stage cannot be completed -- they haven't received the upgrade notification.  That does not seem to be the case for your boyfriend.

Finally, there is this:  Windows Update Installation Failure 80240020.



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Offline Skittles

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #5 on: August 04, 2015, 03:34:40 PM »
Hello!

I waited a couple of days and tried again. Suddenly it worked perfectly...........I have no idea why, but now I'm running Win10.
Thanks for all help, even though it turned out that I didn't need it.
Hugs
Anders (Amy's boyfriend)

Offline Corrine

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Re: Problems Upgrading Windows 10 Pro - download failed
« Reply #6 on: August 04, 2015, 06:22:44 PM »
Varsegod, Anders. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.