Author Topic: Windows 10 problem with getting updates  (Read 12334 times)

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Offline pastywhitegurl

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Windows 10 problem with getting updates
« on: July 05, 2017, 05:10:05 PM »
For the last three months, I have been having trouble getting Windows updates.  There will be multiple instances of the updates failing to install, and then eventually will install successfully.  Except this time.  The attempt to install on June 28 has not been successful.

After the failure to install on June 28 ( 22 failure notices each for 2 updates)  I ran the fixer here:
https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

Got this report:

Windows could not automatically detect this network's proxy settings !
Potential Windows Update Database error detected - Fixed
Windows Update componenets must be repaired: Fixed
Check for pending updates: Fixed.

Went to the updates panel in the settings area:
Checked for updates, and it found the NET framework one. Installed it, and had a successful install notice after the restart.

I searched for updates again and was told I am up to date, even thought the cumulative Windows update KB4015438 was still not installed.

I ran the fix again, and the search for updates failed to find it.   I went to the fixit page, and per step 2 instructions, downloaded the first update Windows Update Standalone Installer (Cumulative Update for Windows 10 Version 1607 for x64-systems (KB4015438) Last updated 3/19/2017 (is that important?)) it started to install and then I got and error that said  it was the wrong version for my computer.

There were two other versions, one for Windows Server 2016, and one for Windows 10 Version 1607

The  next step (step 4) is to run DISM command.   Which looks scary.
https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

But I'm wondering if I should try installing the regular Windows 10 standalone installer file first.

I just ran the update troubleshooter from the control panel this time, and it found all the previous issues plus another problem:

Some security setting are missing or have been changed. Fixed.

However, search for updates is still not turning up the cumulative update.

Please advise.  At this point, my update history is not recognizing that KB4015438 has not been installed yet. It thinks Windows is up to date.




Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #1 on: July 05, 2017, 05:34:12 PM »
Just an  added bit of info: I ran system file check recently and it didn't find any problems.

Offline winchester73

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Re: Windows 10 problem with getting updates
« Reply #2 on: July 05, 2017, 06:00:47 PM »
Got this report:

Windows could not automatically detect this network's proxy settings !

I'd suggest you look at your computer's Network proxy settings and make sure they are configured correctly.

    Type Proxy in the search box on the taskbar, and then click on Network proxy settings
    Under Automatic Proxy, set Automatically detect settings to ON
    Under Manual Proxy, set Use a proxy server to OFF
    Click Save

If the troubleshooter runs and doesn't report the proxy setting detection error, that will lead you to another cause.

I ran the fix again, and the search for updates failed to find it.   I went to the fixit page, and per step 2 instructions, downloaded the first update Windows Update Standalone Installer (Cumulative Update for Windows 10 Version 1607 for x64-systems (KB4015438) Last updated 3/19/2017 (is that important?)) it started to install and then I got and error that said  it was the wrong version for my computer.

There were two other versions, one for Windows Server 2016, and one for Windows 10 Version 1607

Your 'specs' say you are running x64, so that is the installer to use.  You might try running it again, or go here and try this link instead: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4015438

You might also manually look at the list of installed updates and confirm that it hasn't installed.

Quote
Microsoft Windows 10 Professional 64-bit
Version   10.0.10586 Build 10586

Can you check that information is correct?

Settings > System > About

I suspect you have version 1703, build 15063.447 ... but your 'specs' info isn't accurate as to version or build.
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Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #3 on: July 05, 2017, 07:01:16 PM »
Network proxy settings are as you indicated they should be.

Settings says I have:
Edition: Windows 10 Pro
Version 1607
OS Build 14393.1358
System type 64-bit operating system, x54 based processor

The link you gave for the KB download is the same one I used.

KB4015438 is in my update history, but only in failed installation notices.

Our network is not set up right. I'd love to get that straightened out at some point.  DH is on my network but can't talk to the printer.

I downloaded and ran the standalone update installer from your link and got the same error that it is not compatible with my computer. :(

Offline winchester73

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Re: Windows 10 problem with getting updates
« Reply #4 on: July 05, 2017, 07:11:53 PM »
Settings says I have:
Edition: Windows 10 Pro
Version 1607
OS Build 14393.1358
System type 64-bit operating system, x54 based processor

From your 'specs' list of 'Build 10586', I incorrectly deduced that you had version 1511 (which was build 10586.916) installed, but in fact you have the 1607 Anniversary Update ... so I think the info in your signature is incorrect/out of date.

Off topic, but have you not been offered the Creators Update (1703).
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Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #5 on: July 05, 2017, 07:26:35 PM »
I'm sorry. I didn't think Windows information was something you had to update, so that version info was likely from when I updated to Windows 10 from windows7 when? last year when it was free to upgrade.

How would I know if I had been offered the creator's update?  And if I had been, should I have taken it?

Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #6 on: July 05, 2017, 07:37:21 PM »
I vaguely remember opting out of testing new features at some point.  Could that have messed me up?

Offline Corrine

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Re: Windows 10 problem with getting updates
« Reply #7 on: July 05, 2017, 07:57:50 PM »
At https://support.microsoft.com/en-us/help/4000825 which lists the history of updates for Windows 10, Version 1607, search for KB4015438 (OS Build 14393.1358). I'm not seeing it, which would be why it is not applicable to your system.

As to the Creators Update, Version 1703, absolutely, yes, you want to install it.  It should be/should have been offered as an update.  It is not testing new features, that is the Windows Insiders.  It is a major version update (think enhanced service pack).


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Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #8 on: July 05, 2017, 08:21:19 PM »
Quote
At https://support.microsoft.com/en-us/help/4000825 which lists the history of updates for Windows 10, Version 1607, search for KB4015438 (OS Build 14393.1358). I'm not seeing it, which would be why it is not applicable to your system.

Hmmm. So why are they sending it and trying to install it then?

This is exactly the entry in my update history:
Quote
Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438) 
Failed to install on 6/28/2017

Does this mean I really am up to date like the  windows update page says?

I'm assuming I would be offered the creators update on the update page. But there is nothing there.

Offline Corrine

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Re: Windows 10 problem with getting updates
« Reply #9 on: July 05, 2017, 11:08:53 PM »
Yes, much like the offer for Windows 10, the Creators Update will show up Windows Update. 

This was published just a couple days ago:  Most Windows 10 users still haven't been offered the Creators Update -- even owners of Surface devices.


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Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #10 on: July 06, 2017, 12:41:15 AM »
I guess it hasn't been offered to me yet.  I read some other stuff that MS was really dragging out the rollout and advises people to wait for the notifier rather than manually downloading and updating so they don't have installation issues.

Offline winchester73

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Re: Windows 10 problem with getting updates
« Reply #11 on: July 06, 2017, 11:39:49 AM »
Yes, absolutely, WAIT until CU is offered (that's why I asked if you had been offered it, not if you had downloaded and installed it).

You might contact Microsoft technical support via phone or chat about your Windows Update problem.

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Offline Corrine

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Re: Windows 10 problem with getting updates
« Reply #12 on: July 06, 2017, 12:55:26 PM »
Quote
Our network is not set up right. I'd love to get that straightened out at some point.  DH is on my network but can't talk to the printer.
There is a known issue with KB4022723, affecting various builds slightly differently.  One example:
Quote
Symptom
When you print a specific iframe or frame in a web page, the print output may be blank, or text is printed that resembles the following:
404 – Not Found

Work around
There is currently no workaround for this issue. However, if you print the entire web page, it will print correctly.

As to your issues with Windows Update, if this continues, I strongly suggest that you register at Sysnative and follow the Windows Update Forum Posting Instructions instructions.  Include links to your threads here for background information.
Microsoft is working on a resolution and will provide an update in an upcoming release.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
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Offline pastywhitegurl

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Re: Windows 10 problem with getting updates
« Reply #13 on: July 06, 2017, 01:40:24 PM »
Are you saying I might have a faulty update that is affecting the network function?

One thing that bothers me is that everytime I run the update fixit tool, it finds and "fixes" the same problems. 
This is the sequence:
Repair Windows Database corruption.
Resolving problems
Download and install pending updates

And then, it doesn't.

I guess I can wait and see if the July updates install appropriately next week or not. And then take this up with the other site.  Thanks for trying to help.

Offline Corrine

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Re: Windows 10 problem with getting updates
« Reply #14 on: July 06, 2017, 04:13:41 PM »
Please post a reply in this thread so we know what happens and, if you do post at Sysnative, let me know so I can follow the progress.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.