Author Topic: Windows 8 stuck at welcome screen  (Read 1726 times)

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Offline lmweese

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Windows 8 stuck at welcome screen
« on: January 24, 2016, 01:34:00 PM »
First, thanks in advance for any help! This site was recommended to me from another forum friend. I truly need help!
I should start my saying that I am logged onto a different pc than the one I am having issues with.
It is a Dell Inspiron 15, about 3.5 yrs old, it HAD Windows 8 installed from the beginning but about a week or so ago, it loaded 8.1 (I THINK). I did not have the option of declining the upgrade and my pc has been stuck at the welcome screen ever since. Well, except for once when I managed to get to a screen that allowed me to refresh the pc but I can't even get to that point again. When it did try to reboot, I got an error message "Kernel Security Data Error".

Offline Corrine

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Re: Windows 8 stuck at welcome screen
« Reply #1 on: January 24, 2016, 03:13:38 PM »
Do you have a recovery disk?  If so, shut down the computer, insert the recovery disk and boot from that to start the Automatic Repair tool.  I found the instructions below in this thread:  Get Stuck at Windows 8 Welcome screen - Microsoft Community

Method 1: I would suggest you to disconnect all the external devices except mouse and keyboard and check if you are able to boot to the desktop.

Method 2:  Perform system restore to previous working date.

 a. Boot from the Windows 8 DVD.
 b. Once you get the welcome screen of installation with the option “Install now”
 c. Click on Repair your computer
 d. On the next page click on Advanced Options
 e. Select System Restore and check you can start the computer.

System Restore disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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