Author Topic: Windows Update Won't Open  (Read 1116 times)

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Offline JazzPurr

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Windows Update Won't Open
« on: January 13, 2018, 02:08:11 PM »
Hi,

Months ago I was having problems with Windows Update not working. I couldn't manually check for or receive updates. (I set it to manual because I was trying to avoid the auto-Windows 10 update.) I asked about that at a computer help site (not sure when or which one) and it was suggested that I set Windows Update to automatically get a monthly update package and that worked. It was probably after the Windows 10 update deadline had passed.

Anyway, for all I know the automatic monthly update setting may still be working. But with the Spectre/Meltdown issue I thought I'd try once again to update manually to get the out-of-band update. That's when I found out I can't even get into the Windows Update settings at this point.

I have run AV and anti-malware/spyware scans and they showed nothing. I did not do a system restore, mainly because the only restore points showing are as recent as November. I'd really hate to go through a more drastic system resetting procedure if I can avoid it.

Does anyone have any suggestions about how to try to regain access to the Windows Update settings?

Thanks.   :)

Scott

Offline Corrine

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Re: Windows Update Won't Open
« Reply #1 on: January 13, 2018, 02:49:32 PM »
Hi, Scott.

I suggest you start with the Windows Update Troubleshooter: 

1.    Download the Windows Update Troubleshooter.  Direct download link:  https://aka.ms/wudiag and then select Open or Save in the pop-up window.
      Note:  If you select Save, you need to go to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the latest wu.diagcab file to run the troubleshooter.
2.    Select Next and follow the steps in the wizard to find and hopefully fix the problems with Windows Update.

Let us know if that works. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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Offline JazzPurr

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Re: Windows Update Won't Open
« Reply #2 on: January 13, 2018, 02:56:13 PM »
Hi, Corrine

Thank you for the quick response! 

Unfortunately, it didn't work.   :(

A window popped up which said:

An error occurred while troubleshooting:
A problem is preventing the troubleshooter from starting.

Details:

Package ID: WindowsUpdateDiagnostic
Path:Unknown
Error Code: 0x80070002
Source: Engine
Context: Restricted

Offline Corrine

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Re: Windows Update Won't Open
« Reply #3 on: January 13, 2018, 03:44:40 PM »
Please follow the below steps to reset the Windows Updates Components:

1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
                          net stop wuauserv
                          net stop cryptSvc
                          net stop bits
                          net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing  the following commands in the Command Prompt. Press the “ENTER” key  after you type each command.
                          ren C:\Windows\SoftwareDistribution SoftwareDistribution.old[
                          ren C:\Windows\System32\catroot2 Catroot2.old

 4. Now, restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.
                         net start wuauserv
                         net start cryptSvc
                         net start bits
                         net start msiserver

 5. Type Exit in the Command Prompt to close it and then restart the computer.

 6.After restarting the computer, now retry to install Windows Updates.




Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline JazzPurr

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Re: Windows Update Won't Open
« Reply #4 on: January 13, 2018, 07:31:00 PM »
Hi, Corrine

Thanks again for the help!

I think we have success.  :D

1) Although my Windows Key + X didn't do anything at all (same problem as tallin above), I did manage to find out how to open the command prompt with Admin rights.

2) In renaming the files you had a "[" next to the first one. I ignored that, assuming it was a typo. Was that right?

3) There was no confirmation that the renaming was successful as there was with the stopping and starting of the other processes. But it seemed to go through.

4) After restarting I was able to get into the Control Panel and Windows update page. Yay! It took about 10 minutes, but the scan for updates was successful.

5) One of the important updates was the "Security Monthly Quality Rollup," which was preselected, probably because, as I mentioned, I had set this up months ago. (I went ahead and let it install this time.) But I don't think I need that anymore, do I? If I now can get Windows Updates set up to check automatically (daily), is there a way to prevent Windows from bothering to get the monthly one? Or should I keep installing it when it shows up? Or just ignore it?

Btw, the only other updates in the list, besides the monthly one, were for Office 2007

6) Another rollup in the Update check results was the "Security & Quality Rollup for .NET 3.5.1, 4.5.2, 4.6, 4.6.1, 4.7, 4.7.1" This one, however, was NOT preselected for some reason, so I didn't install it. Is it okay to install that one or should I wait. (Not sure why it wasn't preselected.)

7) And, of course, my main question is, now you have my Windows Updater working again, is there anything I need to do address that Spectre threat? None of the updates that I got this time around specifically mentioned it.

Thanks!
Scott

Offline Corrine

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Re: Windows Update Won't Open
« Reply #5 on: January 13, 2018, 08:02:40 PM »
Tallin, to avoid confusion, I'll be splitting your posts to a separate thread after dinner and get the instructions for Windows 7.

Scott, yes, you were right about the typo and, of course, the X being wrong.  I had found the complete instructions posted by a Microsoft person but I suspect the shortcut keys changed since it was posted.

With regard to #5 & #7, and the Meltdown/Spectre mess, the "Security Monthly Quality Rollup" for the latest release, Windows 10 Version 1709 is KB4056892 and the update for Windows 10 Version 1703 is KB4056891.  Those updates as well as the update to Office 2007 that you mentioned are Microsoft's part addressing Meltdown/Spectre.  Apparently your A/V has the registry entry that allowed you to get the update.  That, however, does not mean that you are protected.  There is a long thread in Web News about the the Intel & AMD updates that OEMs are supposed to provide.

As to #6, yes, you need the .NET update.  They are Important security updates which address CVE-2018-0786 | .NET Security Feature Bypass Vulnerability and CVE-2018-0764 | .NET and .NET Core Denial Of Service Vulnerability.  Why wouldn't you want to install all security updates?  Note, in particular, that the "Quality Updates" include the Adobe Flash Player updates for Microsoft Edge and Internet Explorer and those are critical updates.

With Windows Defender installed, there are daily updates to that.  Otherwise, unless there is an out-of-band update, the security updates are released on the second Tuesday of every month.  Although Office and other updates are known to be released on the 4th (or is it the 3rd?) Thursday of the month.  Why not leave well enough alone?  :)


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Corrine

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Re: Windows Update Won't Open
« Reply #6 on: January 13, 2018, 08:08:57 PM »
Tallin, your thread is here:  Windows Update Won't Open -- Windows 7


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline JazzPurr

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Re: Windows Update Won't Open
« Reply #7 on: January 14, 2018, 10:19:12 AM »
Hi, Corrine

Thanks for the further information.

But my apologies! Apparently when I was drafting my original post I must've accidentally deleted the part about my having Windows 7 Pro, not Windows 10. (I had initially made modifications to Windows Update early last year in order to avoid getting a forced Windows 10 update and to avoid all the notifications. There were a lot of complaints and such going around about Windows 10, so I thought I'd stick with what has been working.) As a result I couldn't find in my installed updates your reference to the Win 10 Spectre/Meltdown fixes. But I checked a bit online and found a page pointing to this site (http://www.catalog.update.microsoft.com/Search.aspx?q=KB4056897) with the update for Windows 7 64-bit. I downloaded & installed it. So far, so good.

I also successfully installed the .NET update. (My question about whether or not to install it was based on the fact that the Windows Updater had all available important updates pre-checked except the .NET one and I wasn't sure why. But it downloaded and installed no problem.)   :)

However, my computer was custom-built by an IT guy who has worked on my computers off-and-on for about 10 years. (I only see him every few years if/when I need hardware type help.) Since that's the case, am I to understand that I need to go through and locate the manufacturer's website for each component and manually download & install the relevant patches for these threats? Or maybe just for my Intel processor (Intel Core i3-4150)? (I read through the thread you mentioned and it seems that Intel fixes aren't ready for prime time yet. ??)

Scott

Offline Corrine

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Re: Windows Update Won't Open
« Reply #8 on: January 14, 2018, 11:16:31 AM »
My mistake thinking (assuming) you have Windows 10.  Although your processor is not as old as mine (2008), it is a pre-2015, the Intel® Core™ i3-4150 Processor having a launch date of 2014.  Having reached "end of life", I don't know if they will end up providing an update.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline JazzPurr

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Re: Windows Update Won't Open
« Reply #9 on: January 14, 2018, 12:04:10 PM »
Although your processor is not as old as mine (2008), it is a pre-2015, the Intel® Core™ i3-4150 Processor having a launch date of 2014.  Having reached "end of life", I don't know if they will end up providing an update.

Ah. So I'm likely to remain vulnerable unless I spring for a new processor.   :(  Well, I'll cross that bridge when I come to it.

Anyway, thanks again so much for helping me get my Windows Update straightened out and getting a lot of the Spectre/Meltdown stuff squared away!   :D