Internet surveillance alerts

[DR M]

Hi, Lisa.

Your system's checked services are OK.

Please do the following:

• Download CrystalDiskInfo from here and save it on your Desktop.
  
• Run the installer to install the program.
  
• When finished, open the installed program by double clicking on it.
  
• If everything is working properly, you should see the status "Good" displayed. Other statuses you might see include "Bad" (which usually indicates a drive that's dead or near death), "Caution" (which indicates a drive that you should most likely be thinking about backing up and replacing), and "Unknown" (which just means that information could not be obtained).
• Let me know the result. You can take a screenshot and attach the result in your next reply.

[lisa20]

Hello! Sorry, I've been sick and contacted Corrine (Security Garden) directly. It is a hard drive issue--she had me run the same program. I'm going to get computer help from here out or replace my laptop--I'm trying to log onto it until I get a better solution. I think my system is at least five to six years old. Thank you again for all of the assistance!

She responded that "You can order a new hard disk or an SSD. Your current hard disk is SATA /600, Rotation rate 5400 RPM, capacity 1T. If you get one hard disk, these values would be good but NOT lower.  SSDs don't have a rotation rate.

[DR M]

Hi, Lisa.

You don't have to buy a new computer! You only have to buy a new hard disk or an SSD, as Corrine suggested. SSDs are more expensive but faster. It's up to you. Disks fail, this is not something unusual. And if yours failed 5-6 years after you bought the computer, it exceeded the normal end of life limit.

Sorry, I've been sick

I hope you are feeling better now.