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#11
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by ron350 - April 22, 2024, 06:18:41 PM
OK ADWCleaner is on the desktop and working.

I turned Malwarebytes off and attempted to download FRST the same way but still have a notepad file on the desktop that does nothing.
#12
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by v_v - April 22, 2024, 06:14:32 PM
ron350 (and DR M),

Good afternoon all!  What a late night!!

Ron, thank you for the images.  You are almost there but you are not following my instructions exactly.  I will slightly disagree with my colleague DR M here, the file is downloaded.  We just have to get to it and rename it.

DR M - the browser IS saving the file but Windows Defender is renaming it and deleting the ".exe" suffix.  See my lengthy post from yesterday 04-21-24 at 05:54:58 PM explaining and verifying what is happening with Microsoft Edge and Windows Defender.



So Ron the image of your desktop shows the file as "Unconfirmed 680331" with a Notepad icon.  What this means is that there is a file IN YOUR DESKTOP FOLDER that has a similar name.  The icon on the desktop is simply a shortcut image, it IS NOT the file itself!  So we need to get to your DESKTOP FOLDER to find the file and then rename it to " FRST64.exe ".

From your images it appears that you did finally find "File Explorer".  In that image you see that you have highlighted under "Recent files (20)" an entry named "Unconfirmed 680331" with a Notepad icon.  This is the file that we need to look for.

Go back to that same image, to the immediate left of this highlighted file you should see a folder that says "Washing Machine".  Immediately above "Washing Machine" you will see "Saved Pictures", "DG 308 Maytag Dryer", etc.  Keep going up that same column and you will see "Pictures", "Documents", "Downloads", "Desktop":  this last item "DESKTOP" is what we want.  Click on Desktop.

Now, still in File Explorer, to the right you should see the "contents" of your DESKTOP FOLDER.  This may  show up as images (icons), or as a list, etc, depending on how you have set up File Explorer.  For more clarity what we will need is to change the VIEW of this right side.

Go to the top of File Explorer.  You should see four column listings:  "File" - "Home" - "Share" - "View".  Click on View.

The View banner or ribbon will now be visible.  Immediately under the word "View" you should see 8 "Layout" choices starting with "Extra large icons" and ending with "Details".  Click on "Details" so that it is highlighted.

Now move your cursor immediately to the right, leaving the 8 "Layout" group choices, then go past the "Current View" group choices, until you get to the "Show/Hide" group choices.  This group has 3 entries beginning with "Item check boxes".  Put a check in the check boxes next to "File name extensions" and "Hidden items".

By now the "contents" of your "Desktop Folder" should show a list of files with various details.  You might need to post an image of what you see at this point because I do not know how you have customized what details are showing in your content view.  But in your "contents" now you should be able to scan and look for a file with the name of "Unconfirmed 680331" or something very close to that.  If you find it this is the file we need to rename to "FRST64.exe".  So follow the previously posted renaming instructions if you find it.  If you do not find it post an image as to what your File Explorer window looks like at this point.

If you are able to rename it successfully, then simply double-click on it once it is renamed and follow my previous instructions to get it to run, and once it is running follow DR M's instructions.  At that point he will become your 'primary physician' and I will disappear!  (Smile)

----------

Okay, now I have seen both your last post and DR M's.  As I wrote above DR M is not correct about the download aspect of this matter.  Windows Defender is definitely blocking and renaming the "FRST64.exe" file which is what I have verified on my own computer.  So my instructions are to get around this.

v_v
#13
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by DR M - April 22, 2024, 05:19:08 PM
Quote from: ron350 on April 22, 2024, 05:12:51 PMI fallow your instructions and it still ends upin Downloads or on the desltop as a Notepad file.

 Nothing i can do will keep it from showing up as a Notepad file.
 

This is because in your effort to open an unconfirmed download file you chose Notepad. But this is not an issue. The issue is that the file is not downloaded in your computer yet.

Check if you can download any other file. Try this one: url=https://www.bleepingcomputer.com/download/adwcleaner/

Can you download and save it on your Desktop?
#14
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by ron350 - April 22, 2024, 05:12:51 PM
 I fallow your instructions and it still ends upin Downloads or on the desltop as a Notepad file.

 Nothing i can do will keep it from showing up as a Notepad file.

 
#15
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by DR M - April 22, 2024, 04:23:48 PM
This is not a notepad icon, Ron. All you have to do is click on the Save as button, choose Desktop, follow the steps I provided in the images above, and wait for the file to download itself. Unconfirmed download refers to a partially downloaded item.
#16
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by DR M - April 22, 2024, 04:19:56 PM
You right clicked on it. Just left click on it.
#17
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by ron350 - April 22, 2024, 04:13:39 PM
As you can see the FRST file has the notepad icon in front of it as soon as it loads.
This is before i click on any thing. I must have about a hundred of the notepad files on my computer by now.


#18
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by ron350 - April 22, 2024, 04:00:19 PM
 this?

 

  DR M nothing on my computer looks like your pictures.
#19
Mozilla sent Firefox Version 125.0.2 to the Release Channel.

Fixed
  • Reverted the changes recently shipped in Firefox 125 that more proactively blocked downloads from potentially untrustworthy URLs. The changes caused unexpected problems with downloading files in some situations. We plan to fix and re-enable these protections in a future release. (Bug 1892069)

Update: To get the update now, select "Help" from the Firefox menu, then pick "About Firefox".  Mac users need to select "About Firefox" from the Firefox menu.  For non-English versions, Fully Localized Versions are available for download.

Release Notes
#20
Computer Problems, Questions and Solutions! / Re: Computer froze up.
Last post by DR M - April 22, 2024, 03:20:46 PM
QuoteTheproblem is that the computer wants to know what to open this file with.

Not agree. The problem is that the file is not completely downloaded. That's why the unconfirmed name.

Click on the Downloads icon as shown in my image below. Take a screenshot of what you see.

You cannot view this attachment.