Computer froze up.

Corrine · April 26, 2024, 07:14:53 PM

I'll check with the forum owner regarding donations.

ron350 · April 28, 2024, 11:39:16 PM

well it has done the same thing again.
After searching for automotive hook & pick sets on ebay and duckduckgo the PS/2 mouse and keyboard stoped working.
When i unpluged the computer and pluged it back in the hard light stayed on for 30 min like it was down loadinig something.
Something has changed the way this dell optiplex works after power is lost. Before when power was restored, there would be a screen that said to press F1 to continue but now windows 10 just starts and the hard drive stays on for 15 min. The PS/2 keyboard lights will flicker, and it will not work.

DR M · April 29, 2024, 06:45:07 PM

Hi, Ron.

Sorry to hear that the computer freezes again.

The only thing we didn't check is the disk. Let's check it.

1. Check disk 1

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
Enter the command below and press on Enter and wait for it to finish (~15 minutes).

Code (auto:0) Select

  chkdsk C: /r

You will receive a message that the operation cannot be performed while the system is in use and ask if you want to check when you restart your computer. Choose Yes, and then restart the computer, allowing disk check to run at startup.
The process will take some time, depending on the disk condition.
Download ListChkdskResult by SleepyDude and save it on your Desktop.
Double click on the created icon.
A notepad file will open. Copy its content and paste it in your next reply.

2. Check disk 2

Download CrystalDiskInfo from here and save it to your Desktop.
Run the installer to install the program.
When finished, open the installed program by double clicking on it.
If everything is working properly, you should see the status "Good" displayed. Other statuses you might see include "Bad" (which usually indicates a drive that's dead or near death), "Caution" (which indicates a drive that you should most likely be thinking about backing up and replacing), and "Unknown" (which just means that information could not be obtained).
Take a screenshot and attach it for me to check.

In your next reply please post:

The chkdsk result
The screenshot after running DiskCrystalInfo

ron350 · April 29, 2024, 07:20:04 PM

DR M thanks again for the help.

It says Chkdsk canot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N).

DR M · April 29, 2024, 07:30:59 PM

Yes, choose Y.

ron350 · April 30, 2024, 02:11:32 AM

I hope this is correct it said Fixing (C:)

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 4/29/2024 9:07:22 PM >------
Category: 0
Computer Name: DESKTOP-J4MTF94
Event Code: 1001
Record Number: 42523
Source Name: Microsoft-Windows-Wininit
Time Written: 04-30-2024 @ 01:50:30
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
786432 file records processed.

File verification completed.
Phase duration (File record verification): 19.03 seconds.
26203 large file records processed.

Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.

Phase duration (Bad file record checking): 0.69 milliseconds.

Stage 2: Examining file name linkage ...
86030 reparse records processed.

1254176 index entries processed.

Index verification completed.
Phase duration (Index verification): 7.31 minutes.
0 unindexed files scanned.

Phase duration (Orphan reconnection): 6.36 seconds.
0 unindexed files recovered to lost and found.

Phase duration (Orphan recovery to lost and found): 3.14 minutes.
86030 reparse records processed.

Phase duration (Reparse point and Object ID verification): 172.75 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 2134 unused index entries from index $SII of file 0x9.
Cleaning up 2134 unused index entries from index $SDH of file 0x9.
Cleaning up 2134 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
Phase duration (Security descriptor verification): 1.72 seconds.
233873 data files processed.

Phase duration (Data attribute verification): 0.81 milliseconds.
CHKDSK is verifying Usn Journal...
38304144 USN bytes processed.

Usn Journal verification completed.
Phase duration (USN journal verification): 699.74 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
786416 files processed.

File data verification completed.
Phase duration (User file recovery): 35.92 minutes.

Stage 5: Looking for bad, free clusters ...
460662008 free clusters processed.

Free space verification is complete.
Phase duration (Free space recovery): 0.00 milliseconds.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

1952622860 KB total disk space.
108637036 KB in 450869 files.
379832 KB in 233876 indexes.
8 KB in bad sectors.
957952 KB in use by the system.
65536 KB occupied by the log file.
1842648032 KB available on disk.

4096 bytes in each allocation unit.
488155715 total allocation units on disk.
460662008 allocation units available on disk.
Total duration: 46.85 minutes (2811531 ms).

Internal Info:
00 00 0c 00 d2 72 0a 00 54 38 12 00 00 00 00 00 .....r..T8......
35 01 00 00 d9 4e 01 00 00 00 00 00 00 00 00 00 5....N..........

-----------------------------------------------------------------------
Category: 0
Computer Name: DESKTOP-J4MTF94
Event Code: 1001
Record Number: 16427
Source Name: Microsoft-Windows-Wininit
Time Written: 04-20-2023 @ 15:34:35
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Read failure with status 0xc000009c at offset 0xe9856e3800 for 0x400 bytes.
File record segment 79812 is unreadable.
609536 file records processed.

File verification completed.
Phase duration (File record verification): 6.14 minutes.
15669 large file records processed.

Phase duration (Orphan file record recovery): 0.00 milliseconds.
1 bad file records processed.

Read failure with status 0xc000009c at offset 0xe9856e3800 for 0x400 bytes.
Phase duration (Bad file record checking): 0.00 milliseconds.

Stage 2: Examining file name linkage ...
58980 reparse records processed.

Index entry tokenProviderManager.js of index $I30 in file 0x9259d points to unused file 0x79812.
Deleting index entry tokenProviderManager.js in index $I30 of file 9259D.
Index entry tokenProviderManager.js of index $I30 in file 0x930a0 points to unused file 0x79812.
Deleting index entry tokenProviderManager.js in index $I30 of file 930A0.
879908 index entries processed.

Index verification completed.
Phase duration (Index verification): 13.80 minutes.
0 unindexed files scanned.

Phase duration (Orphan reconnection): 2.24 seconds.
0 unindexed files recovered to lost and found.

Phase duration (Orphan recovery to lost and found): 44.04 seconds.
58980 reparse records processed.

Phase duration (Reparse point and Object ID verification): 2.93 minutes.

Stage 3: Examining security descriptors ...
Cleaning up 5629 unused index entries from index $SII of file 0x9.
Cleaning up 5629 unused index entries from index $SDH of file 0x9.
Cleaning up 5629 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 91.12 milliseconds.
135187 data files processed.

Phase duration (Data attribute verification): 0.82 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) DATA attribute.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

1952622860 KB total disk space.
62883620 KB in 314740 files.
229064 KB in 135188 indexes.
4 KB in bad sectors.
743320 KB in use by the system.
65536 KB occupied by the log file.
1888766852 KB available on disk.

4096 bytes in each allocation unit.
488155715 total allocation units on disk.
472191713 allocation units available on disk.
Total duration: 23.93 minutes (1435859 ms).

Internal Info:
00 4d 09 00 93 dd 06 00 84 1c 0c 00 00 00 00 00 .M..............
a5 00 00 00 bf e5 00 00 00 00 00 00 00 00 00 00 ................

-----------------------------------------------------------------------

ron350 · April 30, 2024, 03:37:38 AM

Well this looks bad.

ron350 · April 30, 2024, 03:50:25 AM

I can't make the screenshot larger.

ron350 · April 30, 2024, 04:07:31 AM

DR M · April 30, 2024, 02:51:08 PM

Hi, Ron.

It seems that your hard drive started failing.

You have two options:

1. Make a backup of all of your personal files and data, order a new disk and go for a replacement.

2. Make a backup of all of your personal files and data, and keep using the old disk, until things become worse. Unfortunately, we can't say when this will happen. In a week, a month or a year.

Personally, I would go for the first option immediately.

ron350 · April 30, 2024, 04:52:14 PM

What would i need to replace this hard drive?

So far i have a new WD 2TB hard drive the same size as the bad drive.
I have 2 CD's i made marked:
#1 Dell 7010 Backup DESKTOP-J4MTP94-1/2/2019
#2 Dell 7010 Backup DESKTOP-J4MTF94-1/2/2019

I started to purchase one of those toaster transfer things but was told it would not work if both hard drives were the same size.

DR M · April 30, 2024, 05:17:07 PM

Hi, Ron.

Your bad disk is this one:

Drive c: (Windows) (Fixed) (Total:1862.17 GB) (Free:1768.15 GB) (Model: Hitachi HUA722020ALA331) NTFS

Seeing that you have used around 100GB only, I can say that you don't need a 2T disk.

When you say you have a new WD hard drive, you refer to an internal disk or an external to use to save your files?

P.S. You sent me a PM but I couldn't reply because your inbox is full. You must delete some of the messages in your Inbox so you can receive PMs from others.

ron350 · April 30, 2024, 05:48:12 PM

I purchased a 2TB WD internal HD because it was the closest drive to the one in the computer.

The Western Digital HD is # WD2003FZEX SATA 6Gb/s PC HA710 still sealed in its plastic pouch.

DR M · April 30, 2024, 07:01:59 PM

Ron, a disk of 1T would be more than enough for you.

Plus, you could get an SSD instead of a hard disk.

Just to get an idea about replacing the disk:

https://www.youtube.com/watch?v=yTl1-4wZxoE

He replaces it with an SSD, but you get the idea.

I would not recommend you to clone the old disk and go for a fresh install, using a Windows Installation Media. Here you can read how to create it: https://www.microsoft.com/el-gr/software-download/windows10

You must be sure that you have the activation key, just in case you need it.

Let me know when you are ready, so I can give you more complete instructions.

winchester73 · April 30, 2024, 07:15:23 PM

Forgive the interruption ... if you don't know the Windows key, Belarc Advisor will display it for you: https://www.landzdown.com/index.php?topic=56410.0