I need Help! Well not me really, but my best friends', daughter does. She is in her junior year at college and she was trying to use her MS Office 2003/Word. Every time she tried to write, it said, This modification is not allowed because the document is locked? Never allowing her to type one letter. She reactivated it, she went to MS and couldn't find the answer. She went to Help and repaired and unlocked something or other and none of this worked. She went A&R and repaired and something else from there. Knowing she had her license key, she decided to uninstall then planned to reinstall....thinking it was like other preloaded programs.
Her machine came loaded with the 60 Trial, which was why she bought this particular computer. As she needed Word for Nursing Homework. Only excepted program at school for sending? She had the student and teachers edition. So by now you've guessed it she can't reinstall. She has her key and I don't know anything about this stuff. Although I have poked around trying to find the installation package. MS Office 2003 is no longer in her start menu or anywhere. The only thing I can locate is the Splash(60 Day Trial) page about how to turn it over after purchasing the program key. But she said she used the trial until nearly out then she bought the registration key online. The she says she converted and activated online and it worked until this Sunday past. When she tried to take an assignment written with Works and take to Word and every time she got: This modification is not allowed because the document is locked. She couldn't even rewrite it, with Word due to lock out. She thought it was broken as all the selections pertaining to settings was grayed out. Now of course she cannot even view things she has saved from Word, Excel, etc.? Anyone know what to do? Or is she screwed? She, "Really, really needs this program and she cannot possibly afford to re buy?!" "HELP!" These are her words in quotes and in tears. I can't figure this out?
does she have the install media? it must have come with the pc...
if so, from the control panel, uninstall office.
then go to http://www.microsoft.com/office/orkarchive/2003ddl.htm and look for office removal kit
run that to clean up.
reinstall & enter a valid license number.
done.
My first thought was what Temmu suggests. If no "installation CD's" to reinstall the trial program, maybe a recovery (hidden) partition on the HD that some OEM's have?
The trial should be a fully functional copy of the student & teacher edition, which then reverts to reduced functionality mode, when & if the trial expires, or successful activation doesn't take place thru purchasing a key, as I understand it.
Sounds like she converted the trial with successful activation, and then it reverted to reduced functionality?
The retail version license agreement for the student and teacher edition would be different than "converting" an OEM trial version for qualified educational users, but should have been a "persistent" (for the life of the product) versus "subscription" (time limited, like 1 or 2 yrs) I would think. Asking her where she purchased it online such as an AER: Microsoft Authorized Education Reseller vs a Campus Agreement, might explain the change in reduced functionality if activation was previously working.
If you get the trial version back & working...
Here's a great resource for troubleshooting problems when trying to activate an Office product:
http://support.microsoft.com/kb/903275/
Activation help for Office 2003 > http://support.microsoft.com/ph/2488
Activation help for Word 2003 > http://support.microsoft.com/default.aspx/ph/2530?sid=320
An article about the "locked" message unrelated to "activation" issues > http://support.microsoft.com/kb/818852/en-us?spid=2530&sid=66
Good luck to you. I fully support the "educational" editions for students/faculty, and would hope this college junior can continue her studies without the added stress of technical difficulties due to the institutions requirement for Word/Office docs.
A limited, temp solution to viewing/printing (not editing) previously created Word docs could be Word Viewer2003 (http://www.microsoft.com/downloads/details.aspx?FamilyID=95E24C87-8732-48D5-8689-AB826E7B8FDF&displaylang=en) ?
Sounds like she converted the trial with successful activation, and then it reverted to reduced functionality?
No functions the only thing I get is the splash screen with instructions how to convert, activate, etc.
I will question her deeper when she gets back from her clinicals. Later or rather shortly after checking the time. I think no CD's came with this Notebook/Lappy?
Quote from: RipleySounds like she converted the trial with successful activation, and then it reverted to reduced functionality?
Yeah, I was just speculating as to what might have gone wrong, before she uninstalled it to maybe give more clues.
Quote from: Niecarrah on January 25, 2008, 11:27:13 PM
No functions the only thing I get is the splash screen with instructions how to convert, activate, etc.
I will question her deeper when she gets back from her clinicals. Later or rather shortly after checking the time. I think no CD's came with this Notebook/Lappy?
Keep us informed on progress.
@Ripley, hey thanks for thinking about this I appreciate it! As far as I know it was working fine on Friday when she saved a doc. Then she wrote an assignment on Works and was trying to put it on Word to send to the prof. and she kept getting the "locked message." I also believe this 60 Day Trial came preloaded on her machine the day she bought it. She knew she would need it and since it had a 60 days free trial she bought it(the machine), so she could investigate the cost and save money to convert it to full function. I have the Product ID and it seems to me it is a legal deal. She had SP3 updated to the software which came from MS. Through updates, which I had set to do automatically. I originally set this machine up and secured it. I remember her asking me about converting when her 60 days was about to run out, I told her to go to MS and see how it was handled. Because I knew not! She'll soon be home, I will get as many details as I can and post back. Checked out what Temmu gave me and didn't find anything there I thought could help? but I am a novice with this kind of stuff.
Here is what I found so far: C:\Program Files\Microsoft Office\Office 2003 Editions 60 Day Trial.exe 1228 wants to start C:\WINDOWS\system32
mshta.exe(0) v: 1.0.0.0 08/14/2006 I think this was the convert date, almost positive.
C:\ProgramFiles\Microsoft Office11\MSOHTMED.EXE 11.0.8164
" " " \frof\wiz.exe 11.0.8161
Try to find installation package in a folder from which you can install Microsoft Office Standard Edition 2003 STD11N.MSI can't find path etc.
11/03/2003 12:52 pm 295 KB application 11.0.81730
Just talked to Sieharra. She said when the warning started to come up that the trial was expiring one of those times she went to the link at MS the trial was giving her, put in her debit card # received a Product Id. along with instructions how to convert and activate. When I reformatted her hard drive in Aug. 2006 (Due to Internet Explorer crashing and was irreparable) all that she had to do after getting her machine back, was to re-enter her product ID. # and away she went. She did get a Start-up CD with the puter, at least that is what she thinks it is? I am going down the road to her Moms' to get it!
BTW XP SP2. Completely up to date.
You could always try a free alternative like Abi Word, OpenOffice....etc...
Just a thought.
:)
Sorry I'm late to the party. I'm watching this thread now - please let us know what you find out after you go get this.
What the disc. was, was Microsoft Office 2003~! I got so excited. I loaded it, smooth operation. Updated it at MS. Thought I should call Sieharra and tell her it's done. But something went off in my head just after I thought that! Thought was: Let's just check Word and see does it work. POW!!!!! Same thing that started this whole freakin' fiasco!!!! Opened a brand new document and attempted to type and up pops "This modification is not allowed because the document is locked" What in the freak? All areas to change settings are grayed out! I have been all over MS trying to get a concise explanation. I can't locate it. I feel like a total Bozo! Everything they say to go to to remedy this is not showing in MS office? Where are the things they are telling me? They are either grayed out or non-existent. Anybody, HELP! EX: View My Permissions, where? MS tells in view, it is NOT there? What am I doing wrong? (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi177.photobucket.com%2Falbums%2Fw232%2FNiecarrah%2FSmileys%2520n%2520Stuff%2F14.gif&hash=d1ba9277b9537da69154e945acd564ad7309ad60) Why can't I understand this?
As I understand it, the student version only allowed 3 installations before the licence expires. Perhaps this is your problem. I believe if you tell MS your licence number they will advise you if it has expired
Yes, call Customer Service and Support. You *should* have 2 free support requests. Phone number is (866) 452-4755 and hours are (Pacific Time) Monday - Friday 5:00 A.M. - 9:00 P.M. and Saturday - Sunday 6:00 A.M. - 3:00 P.M.
(Information is from http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=6682&gprid=36081)
Niecarrah,
How is this going? :blink: Any luck with getting it sorted?