My Childrens desk top appears to developed a virus, it did have window live onecare on it but that is now in active. It will not let me down load any anti viral software or load any via disk. I have just bought McAfee Internet securtity 2010, but it will not load. as i click on play the desk top freezes, it i open up the cd the click on istall it freezes.
it is the same with any online scanner i try and down load. i conacted McAfee who spent twenty minutes on the phone then at the end told me i had a virus. which is what i told them at the begining. I tried to to a remote link but none of the software will install. i performed a system restore in safe mode but nothing happeded except the clock has altered to the roung time.
please help or advise.
Hi, alcon. Welcome to LandzDown Forum.
Please see the instructions in this document: Log Posting Instructions (http://www.landzdown.com/index.php?topic=423.0) and post the logs here as a reply.
Thank you.
thanks for thewarm welcome
I was able download ERUNT and RSIT to my desk top, but as soon as i start to install ERUNT the window that is open freezes and as i try to run RSIT my whole screen freeze and bleeps every time i try to press any thing. i can still access the start menu ( i am am running vista if that helps)
thanks
Hi, alcon. To avoid confusion, I will close this thread. Please respond in the other topic you started.
http://www.landzdown.com/index.php?topic=37443.msg116912#msg116912