I was referred to your website by searching through some other websites, Corrine was mentioned. My computer prompted me to run an update and I guess I wasnt paying attention and let a virus (malware) something very nasty in. I tried to run my AVG scan in safe mode but the virus wont allow it. I went through your post for registry but the virus wont let me in to check if i am running in 32 or 64 bit. Non of my scanning software will work and I managed an internet connection but it took awhile to figure it out and now I assume am running uprotected. Any help is appreciated.
Hi, solopdle. Welcome to LandzDown Forum.
We will do our best to assist you. However, in order to do so, please follow all instructions provided in the sequence given. Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use. This may cause conflicts with the tools being used in the cleanup process.
If you have questions regarding any of the instructions or problems running any tools, please let us know.
It would be helpful if you know the name of the fake/rogue that was installed. However, in the meantime, let's see if this will work.
Please download rkill from one of the following links and save to your Desktop:
One (http://download.bleepingcomputer.com/grinler/rkill.exe), Two (http://download.bleepingcomputer.com/grinler/rkill.com),Three (http://download.bleepingcomputer.com/grinler/rkill.scr) or Four (http://download.bleepingcomputer.com/grinler/rkill.pif)
- Double-click rkill to run.
- A command window will open then disappear upon completion, this is normal.
- Please leave rkill on the Desktop until otherwise advised.
- Do NOT restart your computer after running rkill as the malware program(s) will start again.
Notes: If you you receive security warnings about rkill, please ignore and allow the download to continue.
Please download
Malwarebytes' Anti-Malware (http://www.malwarebytes.org/mbam.php) to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware - Click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, be sure Quick scan is selected, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
(https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fsecuritygarden.googlepages.com%2FMBAM_SR.png&hash=38adbab18bc0003ecf543fafb564e34dadece253) - Click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Please post contents of that file in your next reply.
** Note **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click
OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Please also provide the following two logs. Note that you may need more than one reply to get all the information posted.
Download
DDS.scr by sUBs from one of the following links and save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/dds.scr)
Link 2 (http://www.forospyware.com/sUBs/dds)
- Double-Click dds.scr and a command window will appear. This is normal
- Shortly after two logs will appear, DDS.txt & Attach.txt
- A window will open instructing you save & post the logs
- Save the logs to a convenient place such as your desktop
- Copy the contents of both logs & post in your next reply