A couple of months ago, I was on an ecard website and downloaded something possibly from Conduit: http://search.conduit.com/?ctid=CT3318857&octid=EB_ORIGINAL_CTID&SearchSource=69&CUI=&SSPV=&Lay=1&UM=2&UP=SPD630FFB7-6A0A-4921-933A-0F771C9511A8. I am unable to save different home pages or change the search engines--something is still on my computer.
Immediately my Charter Security Virus Software quarantined a virus. However, I have had computer problems since the incident. My hard drive keeps making noise periodically like it is downloading something. Also, I keep getting "warnings/advertisements" on my internet pages to download drivers and "remove all errors that are causing your pc to run slow"--there is always a button to download something... I keep ignoring the "advertisements." I do not want to delete everything on my hard drive because I have a lot of saved files. What do you recommend I do?
Hi, Lisa. Welcome back. I'll need to see some logs. Since they will be rather lengthy, it will likely take a couple of replies.
First, please provide a copy of the logs in the Log Posting Instructions (http://www.landzdown.com/analysis-and-malware-removal/log-posting-instructions/) topic.
Then, do the following:
Please download
AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode and save to your Desktop.
- Double-click AdwCleaner.exe to run the tool.
Note: Windows Vista, Windows 7/8 users right-click and select Run As Administrator (http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token).
- Click the Scan button.
- AdwCleaner will begin. Be patient as the scan may take some time to complete.
- After the scan has finished, click the Report button. A logfile (AdwCleaner[R0].txt) will open in Notepad for review.
- Copy and paste the contents of that logfile in your next reply.
- A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Thank you so much! I'm able to complete some of the log posting instructions--unable to complete 3. Please download Security Check by screen317 from here. I get this message: This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage.
For more information about HTTP errors, see Help.
I will keep going through the rest of the steps. I did get two logs.