My laptop won't let me sign in. I'm on an HP Notebook running windows 7 Any help would be appreciated. Anna
Hi, Anna.
First thing to make sure of is that you don't have the caps lock on. I've run into that myself in the past. Also, is there any chance you created a password recovery disk?
I thought of that too, caps lock is not on, I don't remember if Larry sent a recovery disk. I pulled the battery, to do a hard reset but when I turned the computer back on it came up to the same page wanting my password. I have to dig around in some boxes to see. I also email HP, but they stated they would not help me bypass my password, it was against their policy.
If you don't have the password recovery disk, Sue might have it. Since you had mentioned to me when you were having a problem posting that you hadn't used it for a while, are you sure you hadn't change the password?