My Logitech M310 wireless mouse has always opened a link in a new tab when I click the middle button (scroll wheel). It suddenly stopped working, probably after a Windows update, although I don't know for sure that it is related to that.
I've lost the behavior on all browsers, so I don't think its an Edge problem.
I can't find any mouse option in Windows 10 that addresses this. Windows says I have the best driver when I tried to update the driver in the device manager. Troubleshooter doesn't detect any issues. So this is what I've tried.... I changed the USB plug to another port. I tried blowing dust out from around the mouse wheel, but none of that fixed anything. I didn't try uninstalling from the device manager and then rebooting because that seemed scary. So maybe I need to try that before anything else?
I can use the right click menu to perform the same function, but its two clicks instead of one, so I'd like to have it back.
I am wondering if I should update the mouse driver from the Logitech site. I found the latest driver downloads here:
https://logidrivers.com/logitech-m310/
My question is did I find the right drivers? And if so, should I use the 64 one that is an .exe or the smart installer.exe? I'm not sure what the difference is since they are both .exe files. Does the smart installer just mean it will figure out which version I need?
Also, if it doesn't fix the problem, then should I go back and re-install the old driver which I'm assuming is stored somewhere on my hard drive, and how do I do that?
Just need to be walked through the right sequence. Thanks for any help!
Does "middle click" work for other functions (eg Scroll)?
If not ...
Did you try a different mouse to rule out a "wear & tear" problem?
I'm using an old mouse which doesn't have the feature you want.
I have a workaround until you get this feature working again: hold down the ctrl key when you click a link, This will open in a new tab if your browser is set to open a new tab when you click on a link.
The scroll function of the middle wheel works fine. Just nothing happens now when you click it.
plodr, thanks for the workaround
Tested with a mouse that connects by USB, and the middle click does work to open a new window. So I guess I should take the mouse apart and give the wheel a good cleaning and see what happens. I'll report back when I get that accomplished.
OK, so took the mouse apart and got the lint and dust out from around the wheel. After re-assembly, middle wheel still scrolls fine, but no joy on the click function.
Since the other mouse that connected directly to the computer port did work to open new tab when middle wheel was clicked, does that mean its a software issue with the wireless mouse?
Quote from: pastywhitegurl on March 21, 2021, 03:01:15 PM
The scroll function of the middle wheel works fine. Just nothing happens now when you click it.......
I wasn't referring to rotating the wheel.
Put the cursor on a blank area (not a link).
"middle click"
Does a circle containing "up/down" arrows appear, and moving the cursor up or down make it scroll?
Nothing appears when I click the middle button (wheel) in a blank area. The icon remains as a pointer. Same result if I do it on a link. Hand icon stays a hand.
Quote from: pastywhitegurl on March 21, 2021, 08:39:42 PM
Nothing appears when I click the middle button (wheel) in a blank area. The icon remains as a pointer. Same result if I do it on a link. Hand icon stays a hand.
Could be a dirty or damaged contact under the wheel.
I had to retire my favorite mouse when a contact went bad.
In your place I'd wait until after the week-end, to see if the software/driver experts can help before giving up.
Another work around is to "right-click" the link, and pick what you want to do from the drop-down menu.
Ok, will wait for more input. I guess my question about the software is do I uninstall the driver and reboot first, or just move on to installing the driver from the logitech download site. And I would need the sequence spelled out for me.
I had been using the right click option, but I like plodr's workaround better. I could probably even get used to that if I had to. I could use the old mouse, but I like not being tethered to the tower.
I don't know if you're tryed a reset..
How to Reset a Logitech Wireless Mouse
https://www.techwalla.com/articles/how-to-reset-a-logitech-wireless-mouse
Paddy..
Wired mouse works. Wireless mouse doesn't.
In that case, I'd put the blame on the mouse rather than Windows 10.
I have not installed any mouse software nor drivers for a long, long time on any computer. I just put in the USB dongle and start using the mouse. The old, old, mouse I'm currently using is from sometime in the 1990's. This is the USB receiver and it is working on a Windows 7 computer.
I presume you have restarted the computer at some point.
A dislodged spring can cause the scroll wheel to spin freely without any resistance instead of the proper ratcheting behavior. Does yours seem correct now that you have put it back together?
Have you replaced the mouse batteries? Have you unplugged the USB unifying receiver for 5 seconds and plugged it back in? Might also try removing both the receiver AND batteries for 5 seconds.
Does this mouse work properly on a different computer? Do you have another wireless mouse to try on this computer?
I doubt changing the USB port will make a difference.
Looking at the Logitech website, the last driver update was:
Software Version: 1.2.169
Last Update: 2019-08-20
What driver do you have installed? You said that Microsoft says you have the latest one ...
That logidrivers website you linked is NOT the official Logitech support site. Rather, it is https://support.logi.com/hc/en-us/articles/360024848573--Downloads-Wireless-Mouse-M310
I'm with plodr, it likely isn't a Windows 10 issue, but it's worth trying all of the above if you haven't already done so.
Tried erasing its mind by unplugging both battery and the USB insert. No effect.
Computer reboot with mouse unplugged and removed battery and then restarted after reboot. No effect.
I disabled the ratcheting spring on the wheel a long time ago. Its there, just not engaged with the wheel. The middle click has worked fine for a year or two before this problem started.
Mouse batteries are fresh.
Info from device manager on what mouse driver is installed:
HID-compliant mouse
C:\WINDOWS\system\DRIVERS\mouclass.sys
Device manager: I again pressed the update driver button > search automatically for drivers - [Windows will search your computer for the best available driver and install it on your device] and this is the message:
Windows has determined that the best driver for this device is already installed. There may be better drivers on Windows Update or on the device manufacturer's website.
I see that there is an option to roll back if I install a new driver that doesn't work. So that is comforting.
This may be interesting data, because it was around this time that I noticed the middle click wasn't opening links or closing tabs anymore.
Under events:
3/6/2021 Device migrated
3/6/2021 Device configured
3/6/2021 Device configured (msmouse.inf)
3/6/2021 Device started (mouhid)
If the next step is to replace the driver, then I will need some help with the download page--I'm finding it confusing. When you open the "show all" link, there are two versions of Software Version: 1.2.169 with the same date as the top download. Although maybe I'm making it harder than it has to be, since it states"autodetected OS" where it shows the download button.
Please post the link to the download page you are looking at.
Also, if you look through the history of your updates, do you notice any mouse driver update listed on March 6th?
I'm still running Windows 7 and I have refused driver updates for decades - in fact, since I was running Windows 2000.
This link that Winchester posted above:
https://support.logi.com/hc/en-us/articles/360024848573--Downloads-Wireless-Mouse-M310
It seems to have a an automatic detection for what you need, so you may not see the same download I see.
History shows only cumulative and security updates.
Here is a screenshot of the download page the link took me to:
(https://imgzb.com/images/2021/03/25/Gj9N5.gif)
QuoteWhen you open the "show all" link, there are two versions
Why do you need to "show all downloads"?
QuoteAnd I would need the sequence spelled out for me.
Once you launch the downloaded driver setup file, follow the instructions on the screen prompts to complete the installation. A reboot may be required.
You could also use Device Manager to update/repair the driver ... "Search automatically for updated driver software". Personally I'd go the Logitech support site route.
Thanks, I think I'll go with the Logitech download. Who knows what windows would find out there.
Just to be sure....I don't need to uninstall the existing driver first?
Why did I need to show all downloads? um, because it was there? ^_^
Quote from: winchester73 on March 22, 2021, 03:00:12 PM
Looking at the Logitech website, the last driver update was:
Software Version: 1.2.169
Last Update: 2019-08-20
What driver do you have installed?
I may have missed your answer ... you'll find it on one of the tabs when you look at Properties.
No, you don't have to uninstall the existing driver.
Yes, it was posted in my earlier reply:
Info from device manager on what mouse driver is installed:
HID-compliant mouse
C:\WINDOWS\system\DRIVERS\mouclass.sys
That's not the driver version ;)
1.2.169 is.
Did you right click on the device and select Properties? There will be a tab with driver info.
Yes, that is the information that is in the tab with the driver info in Properties
Thats what I get both when right clicking on the device from the settings > Devices and also when clicking on the mouse info in device manager
Dunno. I was expecting you would see something like the attached.
Mouclass.sys is a Windows Operating System file. I was looking for a driver version.
I was just curious, it's not that important to the issue at hand. Have you downloaded and installed the driver yet?
The synaptics, indicates that winchester73 is on a laptop with a touchpad. I don't remember if we are talking desktop or laptop here.
On my desktop, I get this (keep in mind this is Windows 7 and an ancient wireless logitech mouse)
(https://thumbs2.imagebam.com/8f/0b/01/7a05631373264246.jpg)
My netbook which has a MSmobile mouse attached has 2 entries: one for the ELAN touchpad and a 2nd entry for the mouse.
Here's what the mouse entry looks like.
(https://thumbs2.imagebam.com/c2/63/44/945efa1373265119.jpg)
Ah. OK. I was showing the info in the Driver Details screen. Thanks for the screenshots...very helpful.
Here is what is on the Driver tab:
HID-compliant mouse
Driver Provider: Microsoft
Driver Date: 6/21/2006
Driver Version: 10.0.19041.1
Digital Signer: Microsoft Windows
I have not downloaded or installed anything yet.
All I can say is that my MS mobile mouse, 2nd screenshot, the middle click button does open a new tab.
I'm using driver v 6.1 and you are using v 10.0 and yet the date is the same sometime in 2006.
So far I only see 3rd party sites to download HID-compliant mouse drivers. I don't trust most 3rd party sites.
Do you have access to a computer that is not running Windows 10? If so, try the mouse on there and see if it works.
Also check the version of HID-compliant mouse driver it is using.
I don't have a non-Windows10 computer available to test anything on, sorry. Winchester did give me a link for the official download.
Oh, also tried Paddy's suggestion of a reset via the link posted. No change. Did not find any reset button on the USB receiver, so not sure any reset was completed.
Quote from: pastywhitegurl on March 27, 2021, 03:39:12 PM
I have not downloaded or installed anything yet.
Are you planning on doing so?
There is a chance it is a corrupted driver, if so this may solve the problem. Sometimes Windows 10 can self-heal balky things, but enough time has passed ... might try rebooting again if you've only done that once.
If this update doesn't work, since a hard wired mouse works, I think the next step will be to trash the wireless mouse. You can get another M310 pretty cheap on eBay, or get a more current model instead. Or get used to the wired one that works.
My suggestion: create a System Restore point, download and install the update. Restart the PC and see if the 2019 update resolves the issue. Considering that the update is dated for August 2019, I am doubtful that it will solve your issue. However, it is worth a try.
Note that the product has a 3-year limited warranty. If you registered the purchase and it is less than three years old, it is worth looking in to. If it is over three years old and the only mouse you've used during that period of time, it may just be worn out. Warranty - Wireless Mouse M310 (https://support.logi.com/hc/en-us/articles/360025079693-Warranty-Wireless-Mouse-M310)
I'm pretty sure it is older than 3 years. Probably more like 6. It looks like I cant hurt Anything by trying the update.
I'll do the install and report back to let y'all know how it goes. If it doesn't work, looks like I will be buying a new mouse.
Or just get used to plodrs work around. :)
So, made my restore point, and downloaded the first update at the link winchester provided. (not anything from the "show all" link) Launched the exe and the message and got a green panel with black text that said the firm ware would update my keyboard and receiver, and then it said receiving device not found. No mention of the mouse in the launch screen. Apparently that is not the right driver.
So I cancelled the install. There was a continue button, but it looked grayed out. I didn't try clicking it.
File name is FirmwareUpdateTool_1.2.169_64.exe
Could you follow this tutorial making sure to unplug other perpetuals sorry if I'm covering old ground here..
https://m.youtube.com/watch?list=RDCMUC9-wz8Md_X6V3BCihYW3jig&v=ViZ600yAXcc&feature=emb_rel_end
Paddy..
Have you tried running the update tool as an Administrator?
Just a thought, without being sure if this user's problem is with every browser:
https://stackoverflow.com/questions/62653667/middle-mouse-button-doesnt-open-or-close-tabs-in-browser
Watched Paddy's video. The mouse is the only wireless device I have on my computer. There is only one wireless USB receiver plugged into the back of my tower. All others are wired.
I ran the program again as administrator. Still says it is not detecting any device. This time I did click the Continue button, but it was indeed grayed out and did nothing.
So the mouse controls program linked here: https://stackoverflow.com/questions/62653667/middle-mouse-button-doesnt-open-or-close-tabs-in-browser
Is that compatible with my M310 Logitech wireless mouse? And is it a safe download if so?
I also noticed there were downloads for Setpoint on the "see all" section of the downloads page. Which seems to also have some control options for the mouse. Wondering if that is something I want to try.
You don't want setpoint. That is for Logitech devices and you have a Microsoft mouse.
https://www.logitech.com/en-us/articles/11650
Ok, now I'm confused. I have a Logitech wireless mouse M310. How is that a microsoft mouse?
I see why I don't need setpoint though...I only have a 3 button mouse.
oops, sorry to confuse you. For some reason I had it in my head your mouse was MS. Could be that I'm helping someone at another forum on Windows 10 and he has a MS mouse.
I used to use Logitech mice but I stopped installing any software for any mouse a long time ago. I either plugged in the wire or the USB dongle and the mouse worked without doing anything special.
At this point, I tend to think you need a new mouse because the wired one you tried worked fine. (You didn't install any drivers nor software; you just plugged it in and it worked.)
What you said makes me wonder if I ever installed any software with mine. I might have just plugged it in and went from there.
Would that explain why the FirmwareUpdateTool couldn't find anything to update?
Quote from: pastywhitegurl on March 27, 2021, 03:39:12 PM
HID-compliant mouse
Driver Provider: Microsoft
Driver Date: 6/21/2006
Driver Version: 10.0.19041.1
Digital Signer: Microsoft Windows
If memory serves that is the version number of Windows 10 20H1 ... when did you update to 20H2? I was wondering about the timing of your problem beginning vs that update, although Windows should recognize the mouse when it boots up.
Have you already attempted to update the driver via the option in Device Manager?
Check if there is an optional update here: Settings>Update & Security>Windows Update>View optional updates>Driver updates
You could also try uninstalling the driver in Device Manager, then restart the computer. Upon restart, the system should detect your mouse again and re-install the device with the latest driver automatically.
Or, abandon ship, and get a new wireless mouse, use plodr's workaround, or use the hard-wired mouse you have.
I updated to 20H2 in January of this year.
No optional updates other than KB5001649 which is the servicing stack update I'm going let the April updates install.
I will try uninstalling the driver and rebooting. And then, if no joy, I will reluctantly give up and move on.
Quote from: pastywhitegurl on March 29, 2021, 09:20:29 PM
No optional updates other than KB5001649 which is the servicing stack update I'm going let the April updates install.
KB5001649 is to fix BSOD and printing issues. That said, if you aren't having those issues you can wait until Patch Tuesday.
Let us know how you make out ...
Wanted to make an update to this topic, because I have figured out how to fix my mouse. My center scroll button click functions are back!
So after 3 pages of suggestions and a consensus that I should just replace the mouse, I've put in my order. Of course, I figure this out the day after I place my order. sheesh.
Then, my cursor started moving erratically so I did a search on why that might be happening. So I blew the dust out of the optical opening and the mouse is now working just fine. I also cleaned a very dirty mousepad and that may help as well, but I've tried functions and I can now open links with the center click, open tabs from the tab drop downs and even discovered that I have a scroll left or right function by bending the scroll wheel left or right that I never knew I had before.
So the word is, if your wireless mouse is not working right, try cleaning it before you go through all the other machinations listed in this topic.
Good to know the problem was not only solved but you have additional functions now that you didn't know about before!
I know. Isn't that awesome?
Reading through the thread, I see that I did clean the internal parts of the mouse, but never thought about the optical opening being semi-blocked. Or that there might be so much dirt on the mousepad that it got shiney. ^_^