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Messages - mary3444

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OK plodr, I did what you asked me to do. Turned on the computer & as always the power & dsl light is solid, the ethernet is blinking. When I go on the internet the lights are the same. This is the same lights that I have always had. No internet light ever.

Corrine, I don't think I am getting speeds  higher with the service I have, it has not changed. The modem was not I guess say as fast as it could be. The device replacement is the same as I had. My computer is 4 years old.

plodr, again I have had this service for 8/10 years & the internet light has never been on. You are right this whole thing is way above my comfort level. I have said before when Digerati answers any of my question I never understand what he is saying, sorry Digerati. When I first signed up for the internet I did have to give them a username & password if that is what Doctor M asked. You are right I do not have wireless access & I thought if you had a laptop you needed that.

I hope when you ask me questions I am answering it right. It is hard when you don't know a thing about the computer. I can't tell how much I appreciate the help everyone is giving me.



I am sorry Digerate I don't understand one word of what you said, sorry.

I don't have any wireless devices, don't have a separate router either.


This new medem & the old modem are doing the same thing, not letting me get on the internet. I have never had a internet on. Only 3 lights. The 2 green stay on & the orange one does blink at times.

If the new modem is not set up right why did I have the same trouble with the old modem?

I will look at the lights tomorrow when I turn it on. Can't read your answers till I get on the internet. You keep saying 4 lights but I only have 3, never had 4.

This is a basic internet connection. I do know if I had a laptop I would have to upgrade my connection. Don't know if this helps.



Yes, the picture you posted is just like my new modem. Power is green light that always stays on, Ethernet is orange & goes off when I turn the computer off-on the old modem this light was yellow, DSL is green light that always stays on. The internet light has NEVER been on.

I don't know what the wizard is but I have not had this problem before till 1 week ago so if the wizard was not set right I would have had the problem before.

I am not sure where the 2nd man put the wire but he did change a wire around in the back of the tower.

I have a Dell Windows 7 Inspiron 3647 purchased from Dell 4/29/14

When I turn the computer on the thing that looks like a tv on my screen has a green circle, before that would turn for a few minutes & then the internet would come on. Now that green circle does not move. Most times I walk away for about 10 min. & when I return there is a  yellow triangle in the tv.  This is when I unplug the power & ethernet wires for about 30 seconds plug them back in & then the green circle starts to turn & soon the circle is gone & I then can get on the internet.

I hope this helps & thanks so much for the help.



On this modem the Ethernet light is the one that blinks. It was the same on the old modem.

When the first man came out & he connected my old modem to his laptop he said that it did not have the giga bites it should have. Now I am not sure if that is the name he used because I don't know a thing about this computer. If I remember right it had 750 & should have been 1000 but I might be wrong on this. & yes he gave me a new modem.

The 2nd man put the wire to another port on the tower if I am saying it right it went to the tower.

The ethernet light always stays orange & blinks when the computer is on. It is not on when the computer is off.

The ethernet cord is new when the 1st man gave me a new modem. Once I get on the computer I can stay on for hours if I want & I have no problems. It is just getting on the internet when I first turn on the computer.

What does it meanif the ethernet card inside my computer is going to sleep?

Thanks for all your help



On the back of the modem it has 3 ports,  1-DSL, 2-Ethernet, 3-Power. There is a on/off switch also. Both service men checked the connection & it was right.

In front, there is  6 placed for lights. The two end ones say nothing.  Left side is Power which is green, next is ethernet which is orange, next is DSL which again is green. The last one says Internet but it does not have a light. I have only ever had 3 light on.

When they hook up their laptop to the modem it is fine, so they say now it is not the modem.

This is driving me nuts, more then I already am.

Thanks for all the help



Yes, I only have a desktop computer.

The modem has 3 ports in the back

The name on it is:  ZyXEL  p-600 series


We live in a very rural area in TN. Our internet provider is our phone co. also. We have no choice this is the only internet provider in our area.

When the service man first came out the modem was not  working the way it should. Sorry but I can't remember just what he said when he connected it to his laptop. He then changed the modem & wires. He shut it off & it went back on.

Late that night I went to go on & could not so I called back & they sent another service man out the next day. When the 2nd man came out he was the one who changed the wire to another port & it was off at the time.

He then told me it was not the modem but something to do with the computer but he did not know how to help me with the computer.  They do not fix computers,  just provide the internet connection.

They do not charge for this service as we have to pay a monthly fee. I do not think it is the internet provider but I could be wrong


Hi Corrine,

I did just what you said & here is what was on Cryptographic Services

    Provides fo...
Startup Type
Log on as
   Network s...

Except for Status it all was as you stated.  Troubleshoot is now back to how I first explained it to you.

   I don't know how much more information I can give you as to my problem.  I am one who does not know anything about the computer except how to turn it on & off & ask for help. I am trying to explain my problem as best as I can.

I have a new modem which I explained before, just a modem.

I have a cable from the  computer to the modem which was changed when the new modem was installed. The telephone/internet provider switched the cable to a different port on his 2nd visit.

I am sure you know a lot about computers & that is great but I don't so everything has to be explained to me & I am sorry about that.


I did just what you said & when it shut down the same thing happened, I can't get on.

This time when I hit troubleshoot I got a different message then the last time. Here is what is says:

A problem is preventing the trouble shooter from starting.  Then on the side it said the following.

Package ID    unknown
Path               C:\windows\diagnostics\system\networking
Error code       0x80070427
Source             engine
User                mary-PC\mary
Context           restricted

Don't know if this makes a difference but I thought it might

Thanks & Happy St. Patrick's Day

Hi Corrine,

I did what you told me to do, everything was already marked but I still did just what you said. Shut it down but still could not get on till I pulled the wires & connected.

I am sorry to be such a pain but nothing was done any different so I don't know what to do.

When I turned it back on before disconnecting  the wires I went on troubleshoot as I was going to try & copy what it said but not being on the internet I could not copy, sorry.

To read what you say I have to get back on the internet each time.


Ok, here is what the troubleshoot problem says:

Windows can't communicate with the device or resource )Primary DNS server)   then on the right side it says Detector.

I did not copy because I hit troubleshoot & wrote down what it said before I read your reply. If needed I will copy the next time I try to get on.

Like I said if I disconnect the power from the modem & then the internet connection I then can get on.


Hi Corrine,

The service man did the troubleshooting thing & it said if I can remember right something about not connected correctly.

Now on the next one you said to do, I am the one who knows nothing about the computer. I know how to copy/paste but don't know how to paste to Notepad or how to save as flush.bat to desktop.

I am sorry I don't know more about this computer & how it works but I will try anything as long as you tell me how to do it.


Computer Problems, Questions and Solutions! / Getting on the internet
« on: March 15, 2018, 07:59:43 PM »
The problem I am having started on Sun. When I turn on the computer on the bottom right hand side there is something that looks like a tv, most times a green circle will turn for a few minutes & then go away. I then can go on the internet. Now the green circle does not turn & after a few minutes a triangle comes up & say no internet connection.

I called my internet provider & they said to disconnect the power & then the internet came on, this was Mon. Tue same thing happened I called back & they sent someone out, he said the modem was not working right. I got a new one he checked it out & said it was good to go. Later that night I tried to go on & same thing happened, called back this morning & they again sent someone out. He said the modem was working fine as he hooked it up to his laptop.

If you unplug the power to the modem box after the triangle comes on then you get a internet connection. He had no idea what is causing this but said on their end it is working fine so it must be the computer.

I have Windows 7 & the tower is 4 years old. It is a Dell desktop. I am not good on the computer so if anyone can help please explain what to do in easy instructions. I have gotten help from you before so I hope you can help again.


Computer Problems, Questions and Solutions! / Re: Shut down button
« on: January 03, 2018, 09:41:31 PM »
Hi Corrine,

Once again I want to thank you for your help. I did what you said & now I can go to shut down & it shuts off. Your instructions are always great for me as I don't know much about this computer.

Hope you have a great 2018 & thanks again for your help


Computer Problems, Questions and Solutions! / Shut down button
« on: January 02, 2018, 08:40:19 PM »
Started my Dell Windows 7 desk top today with no problem went to shut it down & the shut down button will not work. Have not installed anything new or done anything different. I did a Malwarebytes scan & everything was fine.

I don't know what to do to fix this. I am not good on the computer so I can't help myself.


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