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Messages - Digerati

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1
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 11, 2020, 03:12:47 PM »
Quote
BTW: I didn't need to close the program, but had to grant "administrator" permissions.
Yeah, I figured that would probably work, but since even then, open files can still avoid being deleted even with admin permissions, I just took the lazy way out. So I just exited the program, deleted the files, and started it again.

Plus, I have W10 Pro and I never know what administrator permissions W10 Home users can grab.

Anyway, good to see your way works too. Thanks.

2
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 11, 2020, 01:37:21 PM »
Quote
When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Mine don't either. A couple of mine are even from 2018. I suspect those dates are the timestamp of the detected item rather than the timestamp of the scan.

I found the report files. They can be found in C:\ProgramData\Malwarebytes\mbamservice\ScanResults

When I look in those folders, I I found almost 700 files going back to 9/22/2018. This is about the time I installed V3.0 IIRC. Each file takes up less than 2Kb of space so they are not space hogs. But still, I don't need 2 years of logs on my system.

I could not delete them because Malwarebytes had the folder locked. So I exited the program, purged the folder and restarted Malwarebytes. It then showed no scan reports. I ran a quick scan and 1 report shows and the program seems to be running fine.

So, if you want to purge your reports, it appears safe to do so manually.


3
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 10, 2020, 03:41:19 PM »
Porthos reported this problem (confirmed by others too) at the bottom of this page.

4
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 09, 2020, 05:10:31 PM »
Quote
BUT, my original problem remains on both computers. When I look at the Reports (clicking on a blank space in the scanner section), I am unable to remove any old reports. It asks if I want to remove them when I click the trashcan. I say yes and the report is still there.

I just tried then and I get the same results as you - the report is still there. So I tried clicking on the 3 vertical dots and selected "Delete all", none were deleted. So that is definitely broken.

Not sure what will happen if you report it over on their forums - I fear they will conclude it is all your fault!  ::)

5
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 09, 2020, 12:38:30 PM »
My guess is that it had something to do with update package 1.0.28155 and apparently the only way to fix it is with the Support Tool, which likely had some update added to it to remove the faulty update package.  My desktop is on a different scan schedule than than the laptop so I'm guessing that is why it didn't have the problematic update package.
This seems like a logical assessment to me.

Sadly I see nothing at Malwarebytes of any acknowledgement on their part that the problem was on their end. I guess all of our computers developed problems on their own at the same time.  ::)

6
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 09:09:01 PM »
Glad it worked but I see this fix similar to "format and reinstall". Nothing is learned.

That is, what caused the problem? What fixed it? How do I prevent it from recurring? That's "I don't know X 3". :(

7
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 04:31:02 PM »
I just ran the tool again based on a discussion I am having with the staff over there. And if you click on the Advanced option when running the tool, it says the action preserves license information.

The issue with me is the default option, call Dashboard, is not very informative at all.

Oh well.

8
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 03:05:44 PM »
Well, its fixed for me but I am very unhappy with the process.

As suggested in that thread I ran the Support Tool. I am very unhappy that no where in Maurice's post, or in the tool itself does it say a reboot is required, and worse, there is no way to delay the reboot after running the tool. When prompted to reboot, your only option is Reboot now. If you click the X to close that prompt window, it reboots anyway!  >:(

And no where does that tool tell you it will reset any and all custom settings back to their defaults.  >:(  >:(

Fortunately, Word automatically saved a draft of the large document I was working on and Edge recovered all my open tabs.

As for Malwarebytes, that support tool also says it is running a repair, but as noted, in reality, it is not a "repair" No! It forces a whole new install on the system. And that did fix the problem with Malwarebytes not opening. So at least that is resolved.

HOWEVER - the forced new install resets any custom settings you might have had in Malwarebytes. :( That means if you like to run Malwarebytes Premium along with "real-time" Windows Defender, you have to, once again, disable the Malwarebytes option to "Always register Malwarebytes in the Windows Security Center". If you don't slide that to Off, Windows Defender will disable itself.

If you had Malwarebytes set to scan for Rootkits too, you now have to re-enable that.

If you changed the default scheduled scan times, it is now reset to run daily at some off-the-wall time. Mine reset to 2:33PM.

If you had it set to "Warn" you of PUPs, that setting is reset to "Always (recommended)", which will automatically quarantine them - even the "wanted" potentially unwanted programs. :(

Oh, and if you changed the "Automatically quarantine" setting to Off so it would warn you instead of automatically moving the suspect item, you have to disable that again too.

The only setting it didn't reset is my registration information. That is, it remembered my License ID and key for my Lifetime Premium license. So goody for that that.  ::)

My advice - do NOT run the Support Tool - it is VERY user UNfriendly! :(

9
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 02:14:45 PM »
Quote
Unless I hear about another solution, or get an automatic fix, in a few days, I might uninstall, download, and reinstall.
I would hold off on that for now. It seems we are not alone (assuming Petebo is not you).

https://forums.malwarebytes.com/topic/262597-opening-mbam-412/


10
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 02:00:50 PM »
I'm getting very similar symptoms to those described by Digerati.

If I try to open it, or check for updates, the mouse pointer temporarily becomes an Hourglass, then reverts to an arrow, and nothing happens. 
I'm seeing the same issue on my laptop with Malwarebytes not opening.

Well, this is not good but glad it is not just me. FTR, my not opening issue is with my PC. I haven't checked my laptop or other PCs yet.

Since this clearly is an issue with the program and not out computers, no doubts Malwarebytes will be issuing a fix in an update soon. So now, with the Check for Updates feature "appearing" not to work, I wonder if Malwarebytes is able to actually go out and check, find the update, then run the update on itself? ???

11
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 01:00:03 PM »
Double hmmm. The Notification/System tray icon indicates all 4 functions are "On". But I still cannot open Malwarebytes. ???

A quick look in Task Manager show MBAMService is running.

Mine scans every day at 12 noon (almost 9am now) so I am going to wait to see what happens. I might have to uninstall then reinstall.

12
Security Software Programs / Re: Malwarebytes - weird behavior
« on: August 08, 2020, 12:50:04 PM »
Hmmm. I am getting some strange behavior this morning too. Totally different from yours.

I hovered over the Notification Tray icon to verify version. All I see is 4.1.2. So I right-clicked and selected Open Malwarebytes and I get the little circling icon, then nothing. Malwarebytes does not open same with double-clicking. Exited MB and started it again, same thing. So I am going to reboot now and see what happens. Stand by.

13
Security Software Programs / Re: SUPERAntispyware merges with Avira
« on: July 28, 2020, 01:36:58 PM »
Quote from: xrobwx71
I can only hope its only a company merger and not a software merger.
Well, I think your hopes are dashed. At least according to that admin's post where he says,
Quote
...we determined that the Avira engine would fit naturally into SUPERAntiSpyware... .  As such, we made the decision to increase the protection of SUPERAntiSpyware by combining the powerful Avira engine with our own native engine.

This falls in line with my own experiences and observations over the years with past mergers and acquisitions. That is, typically when such events happen, 1 of 2 things occur. Either [hopefully the best] code from each product are combined into one new product, or one product is killed off completely (thus eliminating the competition).

From a business aspect, it typically makes little sense to maintain development and the necessary logistics to produce and sell two competing products. To be sustainable, the market has to be HUGE and brand loyalty unshakable. Even GM eventually came to the same conclusion that selling essentially the same car under the Chevrolet, Pontiac, Oldsmobile, Buick and Cadillac moniker was really not that profitable. At one point, these were all separate, independent car companies. Eventually, Pontiac and Oldsmobile went away - as have Plymouth and Mercury.

I remember way WAY back in the day, there was a really great suite of utilities for DOS called PC Tools (not to be confused by a later product with the same name from a different company). Its main and IMO, good but inferior competitor was Norton Utilities. Sadly, Symantec bought (and ruined! :() them both and then killed PC Tools. :(

Since both Avira and SUPERAntiSpyware are marketed as antimalware solutions, I don't see them both remaining as separate products. Whether that is good for consumers or not, time will tell. But frankly, if they kill off SAS, I don't think many will miss it, "IF" its demise is even noticed!

Quote from: ky331
So we'll have to see what benefits, IF ANY, of this partnership are offered to Free-version users.
As far as the pro vs free versions, I would not expect the free version to ever offer real-time protection or auto-updates. Those are features typically reserved for the paid versions of products. We see that with Malwarebytes and CCleaner, for example. The other typical benefit with paid versions is some form of company provided tech support.

14
Security Software Programs / SUPERAntispyware merges with Avira
« on: July 27, 2020, 03:53:01 PM »
Some SAS users may have noticed new avupdate.exe and avupdate_msg.avr files in their SAS folders. It was soon learned these belonged to Avira AV. I first learned of it 3 July.

This led to some investigation, speculations and finally just today, an admission by SAS forum Admin that the "partnership" was formed.

Frankly, I find the manner in which this partnership was announced disturbing. Typically, when some sort of merger is made, the marketing/PR teams from both sides ramp up with a huge marketing campaign in an attempt to "sell" the merger to all the existing and potentially new customers out there to convince us how great this new deal is for us.

But instead, this was all done quietly - secretly even. Why did it take over 3 weeks to make the announcement? Any why in a forum post only after many other posts that raised concerns? Why no announcement on SUPERAntiSpyware or Avira? I don't get it.

Instead of creating confidence in this new venture, they have instilled distrust.

15
The .old file extension is a good clue the program is not running because .old is not an executable extension (like .exe is).

A trick I learned many years ago when wondering if safe to delete an unfamiliar file or folder (if Bing Google does not tell me what it is for) is to simply rename the file or folder by appending the name with the date and the word "delete", then see if something breaks (get a file not found error). 

To illustrate:

Old folder name: de34juidfj277eu
New folder name: de34juidfj277eu-5-23-20-delete

Old file name: readmesqlexp2005.htm
New file name: readmesqlexp2005.htm-5-23-20-delete[/indent]

Then, I just go about my business for the next few days and see if everything is still working. What typically happens for me is I forget about it until weeks or even months later when I stumble on the file or folder again. By appending the folder or file name with the date and the word "delete" I can see how long it has been since I renamed it, and "delete" reminds me of my intentions. If all has been working since that date, I know it is safe to delete.

If something breaks, since I only "appended" text to the name instead of totally renaming it, I don't have to remember the original name - I can easily see what it was, and simply cut off my appendage :o  ??? ummm, I mean rename it back and be good to go. ;)

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