Microsoft Security Update MS10-070 Download Problems

[BigBaby]

For about a week now this security update has been trying to download and it doesn't work.  I don't get an error message, it just says some updates were not able to install.  Here is the update info:  http://support.microsoft.com/kb/2416447.  Anyone have any ideas?

[winchester73]

I trust you are trying to download this through the normal Windows Update process on your computer, and that it applies to your system.

You could try manually downloading it from here:  http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7990e61-21fd-4942-9dfe-af7961cb0282&displaylang=en

Otherwise, you could call 1-866-PCSAFETY

[BigBaby]

Thanks Winchester!  When I tried downloading it from the site you posted, this is the error message I got..."NDP1.1sp1-KB2416447-X86 has encountered a problem and needs to close.  We are sorry for the inconvenience."

[hayc59]

Wrong section and moved ;)

[Corrine]

Hi, BigBaby.

.NET updates can be very problematic.  I was helping a friend yesterday who has been continually offered two .NET updates over and over, even though they are shown as installed.  We finally got it worked out.

Rather than reinventing the wheel, the following is a reproduction of [url-http://aumha.net/viewtopic.php?f=62&t=44591] instructions at Aumha[/url] by fellow MVP, Robear Dyer.  He has provided a lot of help with .NET update issues.  Note that his first suggestion is as Winchester73 provided.

For readability, I've removed the "quote" tags and fixing the formatting for this forum software.  

Prepared By Robear Dyer:

OPTION A: See the "How to obtain help" & "Known Issues" sections of http://support.microsoft.com/kb/2416447

For home users, no-charge support is available by calling 1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary.  There is no-charge for support calls that are associated with security updates.  When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB2416447).

Or you can...

Start a free Windows Update support incident email request:  https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also can visit the following page for assistance: https://consumersecuritysupport.microsoft.com/

OPTION B: First run the Fix It in this KB article & see if the update will install after doing so:

How to fix MSI software update registration corruption issues, http://support.microsoft.com/kb/971187

If no joy, see...

When installing updates using Windows update or Microsoft Update you may receive Error 0x643 or 0x80070643, http://support.microsoft.com/kb/976982

Then proceed per the following:

=====================

Step #1 => Before doing anything else, write down what .NET Framework versions are currently installed:

 

• How to determine which versions of the .NET Framework are installed and whether service packs have been applied]
      http://support.microsoft.com/kb/318785
• Determining Which Version of the .NET Framework Is Installed (technical), http://msdn.microsoft.com/en-us/library/y549e41e.aspx

Step #2 => Now see Resolution Method 2 in this related KB article: http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool, reinstall all .NET Framework versions (but only the ones you wrote down in #1 above) manually using the download links on the page then run Windows Update manually to install security updates for same.

Download links for .NET Framework Cleanup Tool:

• http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
• http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

 If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET Framework 3.5 will also install .NET Framework 2.0 SP2 and 3.0 SP2; then Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET Framework versions in the following order:

• .Net Framework 3.5, then...
• .Net Framework 1.1, then...
• .Net Framework 1.1 SP1

NB: KB923100 references this page: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx.  Please read ALL of it as well as the related page  http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET Framework Cleanup Tool.

Step #3 => Check-in at Windows Update and install any critical security updates offered.