Problem getting on e-mail

[mary3444]

Today when I went on the computer I tried to go to my e-mail account. The account is mozilla firefox. I get this little box that says  thunderbird.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

I sent the error report but I don't know how to fix this. I need help

Thanks

[Corrine]

Hi, Mary. 

I don't use Thunderbird but found this Standard diagnostic - Thunderbird - MozillaZine Knowledge Base.  Note that the article includes linked instructions that will be helpful if you don't know how to perform some of the steps (e.g., back up your profile.).

[mary3444]

Corrine,
    Once again you have helped me with this computer. For now I am able to get on my e-mails.

What happened is I was told I had a avast update, at the end of the update when I hit finish it started to download google chrome which I do not want. There was no way to close that out so I just shut off the computer. After that is when I could not get on the e-mails.

     Hope everything is good with you & your husband. Thanks so much for the help

[Corrine]

Hi, Mary.

You are very welcome.  Both hubby and I are doing fine, thank you. 

I'm so glad I was able to help.  It really makes me angry when security programs include pre-checked options with updates.  I understand that they're using the "pay-per-install" to help support the free versions, but they could make it easier to see the pre-checked options.