A friend needs help...

Started by DR M, May 12, 2015, 12:20:32 PM

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Corrine

#30
May 21, 2015, 06:39:28 PM
Excellent!  Please ask Skevi how her computer is working now.  Also, has she checked out Office Online or the suggestions Winchester73 provided for alternate word processing programs?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#31
May 21, 2015, 07:12:50 PM
I am glad to read your ''Excellent!''  This means that we are about the end of the road?  :mitch:

I told her about Libre Office, as it does not need Java, and Office Online. It's her choice from now on. She suffered and she learned (I hope).

P.S.1 Corrine, I already feel tired, forwarding Skevi your instructions. But you are still here, helping me and so many others. Thank you is not enough, but what else can I do?   :rose:

P.S.2 My Pale Moon did it again, while I was writing...



Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Corrine

#32
May 21, 2015, 07:31:19 PM
Yes, we are near the end of the road, Panos.

As to Pale Moon, I seem to recall a previous discussion about this (too much going so haven't searched for earlier posts).  Perhaps a separate topic in the Computer Problems forum would be a good idea, explaining with as much detail as possible what happens, how long Pale Moon has been open, how many tabs open at the time.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#33
May 21, 2015, 07:51:13 PM
Quote from: Corrine on May 21, 2015, 07:31:19 PM
Yes, we are near the end of the road, Panos.

As to Pale Moon, I seem to recall a previous discussion about this (too much going so haven't searched for earlier posts).  Perhaps a separate topic in the Computer Problems forum would be a good idea, explaining with as much detail as possible what happens, how long Pale Moon has been open, how many tabs open at the time.

I remember that I opened a topic about this, in Computer's problems and solutions, and you suggested to change a number (I don't remember where and how). I can't find it now, but never mind.
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Corrine

#34
May 21, 2015, 07:57:34 PM
It was probably one of the threads lost when our hosting company had a problem.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#35
May 22, 2015, 05:52:56 PM
Hi, Corrine and LzD friends.

I didn't have a response from Skevi today. She travels at the weekends, so perhaps on Monday. I will let you know, of course. Meanwhile, If there is anything else to ask her to do, please tell me.
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Corrine

#36
May 22, 2015, 07:47:39 PM
Only if her computer is back to normal, she can run Delfix to clean up the tools we used.

Please download Delfix from here.

Ensure the following boxes are checked:
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore

  • Click Run
The program will run for a few moments and then notepad will open with a log.   Please paste the log in your next reply.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#37
May 25, 2015, 03:15:15 PM
Corrine,

Everything seems to be back in normal, so I sent her the Delfix instructions.

However, she has some issues with Youtube video watching. Sound and picture are not synced and also the video stops sometimes. she installed the newest flash player for both her browsers.
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Corrine

#38
May 25, 2015, 10:08:54 PM
The Adobe site isn't the most user friendly.  My first thought was hardware acceleration, which is one of the suggestions on this page:  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html .  Skevi will have to go to that webpage and follow the instructions in the "Solve video playback issues" section.  It will involve right-clicking the red FlashPlayer image and UNchecking "Enable Hardware Acceleration".  There are other suggestions as well.  Hopefully, there is a Greek version of the site available, which will obviously make it much easier.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#39
May 27, 2015, 12:20:49 PM
Corrine,

Thanks for the link. I will forward it.

Meanwhile, the Delfix log:

# DelFix v1.010 - Logfile created 26/05/2015 at 08:48:25
# Updated 26/04/2015 by Xplode
# Username : user7 - NAYPLIOPC1
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)

~ Removing disinfection tools ...

Deleted : C:\Qoobox
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\RegBackup
Deleted : C:\Users\user7\Desktop\FRST-OlderVersion
Deleted : C:\ComboFix.txt
Deleted : C:\Users\user7\Desktop\AdwCleaner.exe
Deleted : C:\Users\user7\Desktop\ComboFix NSIS Installer.lnk
Deleted : C:\Users\user7\Desktop\FRST.exe
Deleted : C:\Users\user7\Desktop\JRT.exe
Deleted : C:\Users\user7\Desktop\TFC.exe
Deleted : C:\Windows\grep.exe
Deleted : C:\Windows\PEV.exe
Deleted : C:\Windows\NIRCMD.exe
Deleted : C:\Windows\MBR.exe
Deleted : C:\Windows\SED.exe
Deleted : C:\Windows\SWREG.exe
Deleted : C:\Windows\SWSC.exe
Deleted : C:\Windows\SWXCACLS.exe
Deleted : C:\Windows\Zip.exe
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\combofix.exe

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #114 [Windows Update | 05/25/2015 05:31:14]

New restore point created !

########## - EOF - ##########
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Corrine

#40
May 27, 2015, 01:33:45 PM
You're welcome, Panos. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

DR M

#41
May 27, 2015, 02:43:50 PM
Thank you, for everything, Corrine!  :rose:
Grecian Geek

"Count your blessings, remember your prayers..."

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."
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