Computer Problems booting, navigating and completing Step 3

[lisa20]

I think I figured out why the computer is getting hot. I downloaded Windows 10 in the middle of following the steps to clean my system. Do I need to uninstall it? I cleaned it and dust isn't the issue. It gets hot the most when I'm online. I think I finally updated Java after you gave me the instructions again. Please let me know what I should do. Do I need Windows 10? I didn't have this issue until recently. Thank you! I will not be able to check back until Wed.

[Corrine]

According to the Delfix log you posted, it was running hot before you upgraded to Windows 10.

However, my computer still keeps running even after I close everything--it gets really hot from continuously running. I have to keep closing or logging off. I don't believe I've ever had this problem before. Is my computer getting too old? Do I need a new computer? This only started in the past week or so. I'll check back later today or tomorrow.

How old is your computer?  Is it a desktop or laptop?

[lisa20]

Sorry for the delay! My Sony Vaio laptop is 5 yrs old. I actually clicked on the Windows 10 popup that I kept getting to upgrade. It only took a few seconds. Actually on the last day 7/29/16 I found the actual full version and downloaded it--it had a countdown to 7 hrs. I think it took over an hour to install. Finally so far it doesn't seem like it is overheating. Should I run the first 3 steps again to see what the texts show you? I still may have a couple of other issues. I'm not sure. I have more time this week. Thank you again!

[Corrine]

I still may have a couple of other issues.

I would need to know what the other issues are with your laptop.  :)

[lisa20]

Hello! I'm having all of the same issues I had when I started. I cannot access or submit orders from websites. I get many "system errors" messages. I cannot access any of my documents from the former Windows application. It tells me to go to settings. There are just too many problems. I will provide you with the same texts after I run the steps again. I need to attempt to resolve more urgent issues if I can access the websites. I feel like accessing my emails slows down my computer tremendously. I'll keep you posted. Thank you!

[Corrine]

If you receive the prompt to run chkdsk again, please allow it to do so. 

[lisa20]

Here is a late update. It doesn't give me an option to run or scan viruses. I think I'll wait and upgrade my computer system. I'm unable to play movies now too. It may just be a compatibility issue or it is too old. I didn't see my computer on the list to update. I still cannot access files. Also, my computer only gets hot depending on which websites I'm on such as Facebook, emails, and other social media or personal websites... I'm busy and just don't have the time to research this again. Thank you again for your help!

[Corrine]

Lisa,

Is your antivirus software updating?  If not, I strongly advise that you do not do any banking, on-line bill paying or shopping from your computer.

[plodr]

You can't play movies because Windows 10 removes that feature.

If you download and install VLC (free) you get the codecs and the ability to play DVDs again.
http://www.majorgeeks.com/files/details/vlc_media_player.html

VLC is my player of choice in Windows, Linux and Android.