virus will not let me install an AV or AV scanner

[alcon]

My Childrens desk top appears to developed a virus, it did have window live onecare on it but that is now in active. It will not let me down load any anti viral software or load any via disk. I have just bought McAfee Internet securtity 2010, but it will not load. as i click on play the desk top freezes, it i open up the cd the click on istall it freezes.
it is the same with any online scanner i try and down load. i conacted  McAfee who spent twenty minutes on the phone then at the end told me i had a virus. which is what i told them at the begining. I tried to to a remote link but none of the software will install. i performed a system restore in safe mode but nothing happeded except the clock has altered to the roung time.



please help or advise.

[Corrine]

Hi, alcon.  Welcome to LandzDown Forum.

Please see the instructions in this document:  Log Posting Instructions and post the logs here as a reply.

Thank you.

[alcon]

thanks for thewarm welcome

I was able download ERUNT and RSIT to my desk top, but as soon as i start to install ERUNT the window that is open freezes and as i try to run RSIT my whole screen freeze and bleeps every time i try to press any thing. i can still access the start menu ( i am am running vista if that helps)

thanks

[Corrine]

Hi, alcon.  To avoid confusion, I will close this thread.  Please respond in the other topic you started.
http://www.landzdown.com/index.php?topic=37443.msg116912#msg116912