Virus or Trojan not sure

[wendalyn34]

Hi,
I am not sure which one I have virus or trojan but I can't run my malware program.  I have barely got the programs  to start running.  The execute files would not execute.  Please help.

Thanks

[GR@PH;<'S]

wendalyn34,
Please can you clear out your cache folder again ie: Run
CCleaner
(Note in CCleaner: go to >options > advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours").
Now can you scan for Spy/Malware there are a number of programs that you can use for free Malwarebytes' Anti-Malware is one of them that i recommend after running the program you can post the logfile here.

GR@PH;<'S 

[Corrine]

Hi, wendalyn34.  Welcome to LandzDown Forum.

Please see if this will allow you to run the .exe files: 

Please download exeHelper to your desktop.

• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).