Think I got a virus or something - can't run IE with add-ons on

[Eric the Red]

Probably the easiest option would be to upgrade your Avira from the free edition to Avira Antivir Premium. It is consistently one of the best performing av products in the reviews and the "paid for" version contains two content checkers, Webguard and Mailguard, that will check the pages that you browse to and your incoming mail.

I have no affiliation with Avira (the company), I have just been using their product for years.

http://www.avira.com/en/products/avira_antivir_premium.html

[Eric the Red]

Sorry, I missed the question about Mozilla.

To manually remove it open Windows explorer and navigate to the following location:

C:\Program Files\Mozilla Firefox\uninstall

In that folder you should see a file named helper.exe (or just helper if you don't show file extensions)

Right click the helper file and select "Run as ..... Administrator"

That should kickstart the removal wizard.

Once that is complete you need to remove plugins, etc, by manually deleting the folder:

C:\Program files\Mozilla Firefox

[Corrine]

Hi, Debra.

Did you have any problem with the ComboFix uninstall process or uninstalling AVG?

From:  http://support.mozilla.com/en-US/kb/Uninstalling+Firefox

If the Uninstall Wizard does not run, you can start it manually, by running C:\Program Files\Mozilla Firefox\uninstall\helper.exe.

In addition, please note the followiing from the same site:

Uninstalling Firefox  with the default options does not remove your user profile, which includes personal information such as bookmarks, passwords and cookies. To do a clean uninstall, you should also remove these files.

  1. If you want to preserve your bookmarks, passwords, cookies, and other user data and settings, see Backing up your information.
  2. Delete the firefox folder that contains your profile folder and the profiles.ini file Delete the Firefox folder that contains the Profiles folder and the profiles.ini file - see How to find your profile for the location.

As to e-mail scanning, that is generally over-rated.  Most antivirus programs real-time protection will "catch" an "infected message" if and when it is chosen to be opened.  I do wonder, however, why you downloaded a Korean mail service.  http://en.wikipedia.org/wiki/Daum


Let's see how updating Java works.  Please go to add/remove programs and uninstall Java(TM) SE Runtime Environment 6.  Then to remove the remnants of the older version, please download JavaRa and unzip it to your desktop.

• Double-click on JavaRa.exe to start the program.  (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
  
• Click on Remove Older Versions to remove older versions of Java.
  
• A logfile will pop up. Please save it to a convenient location.
  

Then download and install Java SE Runtime Environment (JRE) 6 Update 21.  

Download Link: Java SE Runtime Environment 6u21

Note:  UNCHECK any pre-checked toolbar and/or software options presented with the update.  They are not part of the software update and are completely optional.  

While you are updating, there have been several security updates to Adobe Reader.  Install the latest version of Adobe Reader from http://www.adobe.com/products/reader/ or Switch to an alternate PDF reader.  There are a number of open source readers available from http://pdfreaders.org/.

To check if your system is missing security updates or has any other insecure applications installed, visit http://secunia.com/software_inspector/ .  The Secunia Software Inspector runs through your browser with no installation or download required and does the following:

• Detects insecure versions of applications installed
  
• Verifies that all Microsoft patches are applied
  
• Assists you in updating your system and applications
  

You may want to install and update SpywareBlaster to prevent the installation of spyware and other potentially unwanted software: http://www.javacoolsoftware.com/spywareblaster.html

My favorite security software is WinPatrol which includes the features described at http://www.winpatrol.com/features.html

Please let me know if you have additional questions or are still unable to to uninstall Firefox.

Edit Note:  I see ETR posted while I was multi-tasking.  I'll leave my response "as is" since we were both on a similar path. :)