Repair Information Needed

[Nissi1]

Happy Holidays to the Landzdown Community,

A year ago a neighbor, who did not have any computer knowledge, bought a computer fully loaded with bootleg programs: XP Professional, the total Word 2007 package, video editing programs, games, etc., from a computer repair and sales store.  Today, Windows Genuine Advantage displays a warning about the bootleg copy of XP Professional also he cannot access the internet, which his provider has determined the issue is not with the line but perhaps a virus.

I have suggested he purchase a new copy of Windows and have a reputable company repair his computer, clean the hard drive and install the new OS.  We live in New York City and I need suggestions of repair companies with reasonable prices to do the job.  I have heard of Geek Squad but have no further information about them.

Any information provided will be greatly appreciated.

Nissi1

[Corrine]

Hi, Nissi1.

How does your neighbor know the software is pirated?  WGA may be reporting not Genuine due to the infection.

However, assuming the software is pirated, has your neighbor returned to the computer repair/sales store with receipt and asking them to rectify the situation?  Has the store been reported to Microsoft?  http://www.microsoft.com/piracy/reporting/default.aspx

I haven't heard good things about Geek Squad.  I suggest asking friends/neighbors/co-workers who they have used and if they would recommend the work.  If no one has a recommendation, check the yellow pages for stores in the area.  Check with the Better Business Bureau.

10 Tips to Finding the Best Local Computer Repair Service