Attack by fake BitDefender Core

[Vee]

Hi guys, after clicking on a youtube link last night, my laptop has been taken over by Bit Defender Core "Malware Protection". There is a message that is insisting that I sign up to BitDefender so that it can rid my laptop of all the infections that it has found. I have refused to fall for this and have kept my bank details to myself. I am currently running Trend Micro Internet Security Pro but it has failed to pick up this BitDefender virus. I have never installed or used BitDefebder before.

It has taken over my system, it wont allow me to open the internet browser, task bar, or anything. The Only programme that is running is this BitDefender. I've looked through my list of programmes so that I can attempt to uninstall it, but its is not showing up.
There is a constant message displayed on the screen: TCrdMain.exe can not start. File TCrdMain.exe is infected by W32/Blaster.worm. Please activate Malware Protection to protect your computer.

Please help me guys, this virus has really knocked me out.

[Corrine]

Hi, Vee.  Welcome to LandzDown Forum.

We will do our best to assist you.  However, in order to do so, please follow all instructions provided in the sequence given.  Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use.  This may cause conflicts with the tools being used in the cleanup process.   

If you have questions regarding any of the instructions or problems running any tools, please let us know.

Please restart your computer in Safe Mode with Networking. (To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. Windows will now boot into safe mode with networking and prompt you to login as a user.) 

Please download rkill from one of the following links and save to your Desktop:

One, Two,Three or Four

• Double-click rkill to run.
  
• A command window will open then disappear upon completion, this is normal.
  
• Please leave rkill on the Desktop until otherwise advised.
  
• Do NOT restart your computer after running rkill as the malware program(s) will start again.

Notes:

If you you receive security warnings about rkill, please ignore and allow the download to continue.

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  Update Malwarebytes' Anti-Malware and
  Launch Malwarebytes' Anti-Malware
• Click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, be sure Quick scan is selected, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
  
• Click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Please post contents of that file in your next reply.

** Note **

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Download DDS.scr by sUBs from one of the following links and save it to your desktop.
Link 1
Link 2

• Double-Click dds.scr and a command window will appear. This is normal
• Shortly after two logs will appear, DDS.txt & Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

[Vee]

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6863

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

15/06/2011 17:44:24
mbam-log-2011-06-15 (17-44-24).txt

Scan type: Quick scan
Objects scanned: 168806
Time elapsed: 3 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Malware Protection (Trojan.FakeAlert) -> Value: Malware Protection -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\L500-1XJ\AppData\Roaming\defender.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\L500-1XJ\AppData\Local\Temp\0.3624414419710321.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\L500-1XJ\AppData\Local\Temp\793B.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.

[Vee]

Hi Corrine,
I'm currently in the process of running the DDS scan....will keep you posted.
Thanks

[Vee]

.
DDS (Ver_2011-06-12.02) - NTFSAMD64 NETWORK
Internet Explorer: 8.0.7600.16385
Run by L500-1XJ at 17:48:57 on 2011-06-15
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.44.1033.18.2937.2349 [GMT 1:00]
.
AV: Trend Micro Internet Security Pro *Enabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro Internet Security Pro *Enabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Trend Micro Personal Firewall *Enabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEH&bmod=TSEH
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
dRun: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ADOBEG~1.LNK - C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A86212AF-FEC7-4A24-88EB-4348EBAE599C} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{DD442928-9401-4700-9FC6-271C835651BA} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{DD442928-9401-4700-9FC6-271C835651BA}\244524573796E6563737845726D2737383 : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{DD442928-9401-4700-9FC6-271C835651BA}\35B4951383835323 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{DD442928-9401-4700-9FC6-271C835651BA}\35B4954343239363 : DhcpNameServer = 192.168.0.1
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64:     HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64:     AcroIEHelperStub - No File
BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO-X64: TSToolbarBHO: {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
BHO-X64:     Trend Micro Toolbar BHO - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64:     SkypeIEPluginBHO - No File
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64:     HP Smart BHO Class - No File
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB-X64: Trend Micro Toolbar: {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun-x64: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
mRun-x64: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
mRun-x64: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\Windows\system32\DRIVERS\tos_sps64.sys --> C:\Windows\system32\DRIVERS\tos_sps64.sys [?]
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;C:\Windows\system32\DRIVERS\tmlwf.sys --> C:\Windows\system32\DRIVERS\tmlwf.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\Windows\system32\DRIVERS\TVALZFL.sys --> C:\Windows\system32\DRIVERS\TVALZFL.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\system32\DRIVERS\rtl8192se.sys --> C:\Windows\system32\DRIVERS\rtl8192se.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S0 RapportKE64;RapportKE64;C:\Windows\system32\Drivers\RapportKE64.sys --> C:\Windows\system32\Drivers\RapportKE64.sys [?]
S1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2011-4-28 52496]
S1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2011-4-28 61200]
S2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2009-7-14 42368]
S2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-5 135664]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2011-6-8 101048]
S2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-4-28 870200]
S2 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [2009-8-6 116104]
S2 tmpreflt;tmpreflt;C:\Windows\system32\DRIVERS\tmpreflt.sys --> C:\Windows\system32\DRIVERS\tmpreflt.sys [?]
S2 tmwfp;Trend Micro WFP Callout Driver;C:\Windows\system32\DRIVERS\tmwfp.sys --> C:\Windows\system32\DRIVERS\tmwfp.sys [?]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-8-27 251760]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
S3 PGEffect;Pangu effect driver;C:\Windows\system32\DRIVERS\pgeffect.sys --> C:\Windows\system32\DRIVERS\pgeffect.sys [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-1-29 51512]
S3 TmPfw;Trend Micro Personal Firewall;C:\Program Files\Trend Micro\Internet Security\TmPfw.exe [2011-1-16 595960]
S3 TmProxy;Trend Micro Proxy Service;C:\Program Files\Trend Micro\Internet Security\TmProxy.exe [2011-1-16 917768]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-8-3 137560]
S3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-8-4 826224]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-06-15 16:38:11   --------   d-----w-   C:\Users\L500-1XJ\AppData\Roaming\Malwarebytes
2011-06-15 16:37:42   39984   ----a-w-   C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-06-15 16:37:42   --------   d-----w-   C:\ProgramData\Malwarebytes
2011-06-15 16:37:39   25912   ----a-w-   C:\Windows\System32\drivers\mbam.sys
2011-06-15 16:37:39   --------   d-----w-   C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-06-15 15:36:05   --------   d-----w-   C:\Users\L500-1XJ\AppData\Local\ElevatedDiagnostics
2011-06-08 12:29:27   --------   d-----w-   C:\Users\L500-1XJ\AppData\Local\Trusteer
2011-06-08 10:45:27   142336   ----a-w-   C:\Windows\System32\poqexec.exe
2011-06-08 10:45:26   123904   ----a-w-   C:\Windows\SysWow64\poqexec.exe
2011-06-08 10:44:54   31232   ----a-w-   C:\Windows\SysWow64\prevhost.exe
2011-06-08 10:44:54   31232   ----a-w-   C:\Windows\System32\prevhost.exe
2011-06-08 10:42:10   267776   ----a-w-   C:\Windows\System32\FXSCOVER.exe
.
==================== Find3M  ====================
.
2011-04-28 13:34:54   64272   ----a-w-   C:\Windows\System32\drivers\RapportKE64.sys
2011-04-22 20:18:47   27008   ----a-w-   C:\Windows\System32\drivers\Diskdump.sys
2011-04-09 06:45:48   5509504   ----a-w-   C:\Windows\System32\ntoskrnl.exe
2011-04-09 06:13:06   3957632   ----a-w-   C:\Windows\SysWow64\ntkrnlpa.exe
2011-04-09 06:13:06   3901824   ----a-w-   C:\Windows\SysWow64\ntoskrnl.exe
.
============= FINISH: 17:49:52.31 ===============

[Vee]

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-12.02)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 09/04/2010 14:07:41
System Uptime: 15/06/2011 17:29:23 (0 hours ago)
.
Motherboard: TOSHIBA |  | KSWAA
Processor: Celeron(R) Dual-Core CPU       T3100  @ 1.90GHz | U2E1 | 1895/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 149 GiB total, 57.333 GiB free.
D: is FIXED (NTFS) - 149 GiB total, 141.995 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Photosmart B110 series
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Photosmart B110 series
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: RapportKE64
Device ID: ROOT\LEGACY_RAPPORTKE64\0000
Manufacturer:
Name: RapportKE64
PNP Device ID: ROOT\LEGACY_RAPPORTKE64\0000
Service: RapportKE64
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart B110 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart B110 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP48: 14/05/2011 16:22:41 - Scheduled Checkpoint
RP49: 23/05/2011 22:18:37 - Scheduled Checkpoint
RP50: 07/06/2011 13:45:25 - Scheduled Checkpoint
RP51: 08/06/2011 11:44:47 - Windows Update
RP52: 08/06/2011 13:26:19 - Installed Rapport
RP53: 09/06/2011 08:20:44 - Windows Update
RP54: 10/06/2011 09:07:18 - Windows Update
RP55: 12/06/2011 13:14:43 - Windows Update
RP56: 12/06/2011 13:19:18 - Windows Update
RP57: 12/06/2011 14:01:53 - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Photoshop 7.0
Adobe Reader 9.1
Amazon.co.uk
Apple Application Support
Apple Software Update
B110
Bing Bar
BitTorrent
BufferChm
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Destinations
DeviceDiscovery
eBay
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
HP Photo Creations
HP Update
HPAppStudio
HPPhotoGadget
HPProductAssistant
HPSSupply
Java(TM) 6 Update 14
Junk Mail filter update
Malwarebytes' Anti-Malware version 1.51.0.1200
MarketResearch
McAfee SiteAdvisor
Microsoft Choice Guard
Microsoft Default Manager
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Works
MixMeister Fusion 7.2.2
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PS_AIO_07_B110_SW_Min
QuickTime
QuickTransfer
Rapport
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek 8136 8168 8169 Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
RealUpgrade 1.1
Roxio Burn
Scan
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2466156)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2464583)
Security Update for Microsoft Office Groove 2007 (KB2494047)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Skype Toolbars
Skype(TM) Launcher
Skype™ 4.2
SmartWebPrinting
SolutionCenter
Status
Toolbox
Toshiba Assist
TOSHIBA Bulletin Board
TOSHIBA ConfigFree
TOSHIBA DVD PLAYER
TOSHIBA eco Utility
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
Toshiba Manuals
Toshiba Online Product Information
Toshiba Photo Service - powered by myphotobook
TOSHIBA Recovery Media Creator Reminder
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Supervisor Password
Toshiba TEMPRO
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
TrayApp
TRORMCLauncher
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2536413)
Utility Common Driver
VirtualDJ
WebReg
WildTangent Games
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
WinRAR archiver
Yahoo! BrowserPlus 2.9.8
.
==== Event Viewer Messages From Past Week ========
.
15/06/2011 17:46:22, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 17:30:04, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 17:30:04, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
15/06/2011 17:30:04, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
15/06/2011 17:29:59, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
15/06/2011 17:29:50, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
15/06/2011 17:29:47, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache RapportKE64 spldr tmtdi Wanarpv6
15/06/2011 16:57:57, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 16:57:34, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
15/06/2011 16:57:34, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
15/06/2011 16:57:15, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache NetBIOS NetBT nsiproxy Psched RapportKE64 rdbss spldr Tcpip tdx tmlwf tmtdi vwififlt Wanarpv6 WfpLwf
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The TCP/IP Registry Compatibility service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
15/06/2011 16:57:15, Error: Service Control Manager [7001]  - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The Windows Event Log service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The Windows Audio service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The TCP/IP NetBIOS Helper service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The Security Center service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The HomeGroup Provider service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/06/2011 14:00:40, Error: Service Control Manager [7031]  - The DHCP Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/06/2011 13:15:55, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Internet Explorer 9 for Windows 7 for x64-based Systems.
12/06/2011 09:38:44, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume WINDOWS.
10/06/2011 15:49:12, Error: iaStor [9]  - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
09/06/2011 08:48:31, Error: Service Control Manager [7023]  -
09/06/2011 08:45:49, Error: Service Control Manager [7023]  - The Windows Modules Installer service terminated with the following error:  The process cannot access the file because it is being used by another process.
08/06/2011 13:31:33, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Program Compatibility Assistant Service service, but this action failed with the following error:  An instance of the service is already running.
08/06/2011 13:30:34, Error: Service Control Manager [7031]  - The WLAN AutoConfig service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
08/06/2011 13:30:34, Error: Service Control Manager [7031]  - The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7034]  - The Diagnostic System Host service terminated unexpectedly.  It has done this 1 time(s).
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Windows Audio Endpoint Builder service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Program Compatibility Assistant Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Network Connections service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The HomeGroup Listener service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Distributed Link Tracking Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
08/06/2011 13:30:33, Error: Service Control Manager [7031]  - The Desktop Window Manager Session Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
08/06/2011 12:34:48, Error: Service Control Manager [7034]  - The Rapport Management Service service terminated unexpectedly.  It has done this 1 time(s).
08/06/2011 12:01:46, Error: Service Control Manager [7034]  - The Bonjour Service service terminated unexpectedly.  It has done this 1 time(s).
08/06/2011 11:53:06, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800736cc: Update for Windows 7 for x64-based Systems (KB2534366).
08/06/2011 11:52:59, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Live Essentials 2011 (KB2434419).
08/06/2011 11:49:48, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800736cc: Cumulative Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2497640).
08/06/2011 11:47:51, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2446708).
.
==== End Of File ===========================

[Vee]

Hi Corrine,
I've restarted my laptop and all seems well. Thank you, thank you very much, the depression is over  :hallo:

[Corrine]

Hi, Vee.

I would like to see some additional cleanup of your computer as well as advise you of vulnerable, outdated third-party software on your computer.  Are you willing to continue working with me?

[Vee]

Hi Corrine,
that would be helpful thank you. Just tell me what to do.

[Corrine]

Hi, Vee.

You are advised to uninstall BitTorrent as P2P programs form a direct conduit on to your computer. They have always been a target of malware writers and are increasingly so of late. P2P security measures are easily circumvented and if your P2P program is not configured correctly, you may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to the file sharing network by a badly configured program.

With P2P file sharing, what means do you have of identifying or authenticating the source of the download? In addition, a file can be distributed among many hosts, and peers will provide for download the sections that they have already downloaded. This results in the distinct possibility of a distribution method in which malicious bits are mixed with with good files.

Now on to the outdated, vulnerable Adobe and Java software on your computer.

Adobe
Last week Adobe released critical patches for almost all of its product offerings.  You need to update both Adobe Reader and Adobe Flash Player.

Install the latest version of Adobe Reader from http://www.adobe.com/products/reader/

Adobe Flash Player requires a separate installation for IE and alternate browsers:

Direct download for IE:  http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
Direct Download for non-IE (Opera, Firefox etc): http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

After install, verify Flash Player version for each browser installed at About Flash Player page.

Java

Please go to add/remove programs and uninstall Java(TM) 6 Update 14.  Then, please download JavaRa and unzip it to your desktop.

• Double-click on JavaRa.exe to start the program.  (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
  
• Click on Remove Older Versions to remove older versions of Java.
  
• A logfile will pop up. Please save it to a convenient location.
  

Then download and install Java SE Runtime Environment 6u26.  

Note:  UNCHECK any pre-checked toolbar and/or software options presented with the update.  They are not part of the software update and are completely optional.  

Please go here to run an on-line scan from ESET.

• Note: It is easiest if you use Internet explorer for this scan.  (If you use an alternate browser, it will be necessary to download the ESET Smart Installer)
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
• Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  
• Copy and paste that log as a reply to this topic and also let me know how things are now.

[Vee]

Hi Corrine,
just completed the ESET scan and 1 infection was found:

C:\Users\L500-1XJ\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\59\1304453b-7654a371   a variant of Win32/Kryptik.OYG trojan

and this is the logfile:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

[Corrine]

Hi, Vee. 

To clear the Java cache, please follow the instructions at How do I clear the Java cache?.

To check if your system is missing security updates or has insecure applications, install Secunia Personal Software Inspector or, alternatively, visit http://secunia.com/software_inspector/ .  The Secunia Software Inspector runs through your browser with no installation or download required and does the following:

• Detects insecure versions of applications installed
  
• Verifies that all Microsoft patches are applied
  
• Assists you in updating your system and applications
  

Install and update SpywareBlaster to prevent the installation of spyware and other potentially unwanted software: http://www.javacoolsoftware.com/spywareblaster.html

My favorite security software is WinPatrol which includes the features described at http://www.winpatrol.com/features.html

Please let me know if you have any questions.

[Vee]

Thanks Corrine, now I'll try and do the same to my desktop which has become ridiculously slow in the last year.

[Corrine]

You're welcome, Vee.

I'd be happy to review logs for your desktop to see if I spot anything.  To avoid confusion with this computer, it would be best to start a new topic.  Just follow the instructions above for scanning with Malwarebytes and post the logs in the Log Posting Instructions topic.