Trying to use Windows defender Offline

[MAribaba2]

Hello Corrine, more problems have arisen, lucky me, I was wondering if you would be able to steer me in the right direction, I am still having a problem with this blasted computer, let me try to explain, see if you understand this totally ignorant person.
If I touch the start button, then I put run in the dialog box, and then I choose run, I find that the choices jump around so that i cannot choose the one I am looking for.
Also my computer keeps trying to download a fix and it keeps failing.
If I could just figure out the correct words for things i might be able to explain myself better is there a place on line that shows the name of things on a computer screen if you dont know what the thing is called?
The sound for everything on my computer except itunes works, except if i try to push the volume slider up, then it slides its way down and then it doesnt work so i have to restore to a previous date. is there something else to do?

[Corrine]

Hi, Marie.

Have you tried adjusting the volume using the Volume button on the side of the computer?

Why are you trying to use the Run command?

Do you have the same problems when you use the mouse & keyboard that you have with "touch"?

What "fix" is your computer trying to download?  Do you receive a "fail" message?

The youth of today certainly have an advantage with computer knowledge, most  having practically been born with a mouse in their hands!  You might take a look at this site to see if it helps you:  Senior's Guide to Computers - A Beginner's Tutorial for the Microsoft Windows PC, hardware, software, security, accessibility, internet, backup and email

Did you see my previous reply here:  http://www.landzdown.com/analysis-and-malware-removal/trying-to-use-windows-defender-offline/msg152862/#msg152862 There is a link at the bottom of the HP page for getting help from HP.

[Corrine]

Have you tried adjusting the volume using the Volume button on the side of the computer?

Found an image of the side showing the volume control, No. 5:



Although this refers to the TouchSmart 600, from the documentation I found on the 300, there is a similar button, although it may be on the opposite site.  Source:  Setting Up Your TouchSmart Computer HP TouchSmart 600-1155 Desktop PC - HP Customer Care (United States - English)

[MAribaba2]

Have you tried adjusting the volume using the Volume button on the side of the computer? This I have tried, and the speaker icon at the bottom of the computer screen on the right.

Why are you trying to use the Run command? I was trying to explain what i meant by the only place i could easily explain it to you.

Do you have the same problems when you use the mouse & keyboard that you have with "touch"? I dont have a problem with touch? I have a problem with the information in the dialog box skipping around so that i cant get what i want accomplished.

What "fix" is your computer trying to download?  Do you receive a "fail" message? yes to the fail message. When i go to shut down the computer for the night, it tells me not shut down until it updates and then it says the fix failed. I will look the next time i do this to see if it tells me what the fix is.

The youth of today certainly have an advantage with computer knowledge, most  having practically been born with a mouse in their hands!  You might take a look at this site to see if it helps you:  Senior's Guide to Computers - A Beginner's Tutorial for the Microsoft Windows PC, hardware, software, security, accessibility, internet, backup and email. Your telling me. Man o man!

Did you see my previous reply here:  http://www.landzdown.com/analysis-and-malware-removal/trying-to-use-windows-defender-offline/msg152862/#msg152862 There is a link at the bottom of the HP page for getting help from HP. I have seen this, but dont know how to explain what my problem is, since i cant explain myself to you I dont know how to explain myself to any one else, i will give the Seniors guide a whirl. Thank you

[MAribaba2]

I looked up "How do I tell if my computer is up to date?
Start
In search box type "update"
and every day for i dont know how long
Security up date for Microsoft Works 9 (2680317) failed
Definition update for windows defender KB915597 (definition 1.125.1137.0) failed

[Corrine]

Hi, Marie.

I'm still thinking about your previous comments but can at least provide suggestions for the failed updates.  (Good job describing the steps you followed!)

Please go to You receive error code: 0x80070646, error code: 646, or error code: 1606 when you use Windows Update or Microsoft Update and scroll down the page to Microsoft Fix it 50461.  Click the Fix it icon and follow the instructions. 

You will need to restart the computer after running the Fix it.  If you still cannot get the updates, please follow the instructions to run the Windows Update troubleshooter.

[MAribaba2]

I have been trying to reply to the previous message to tell you that i'm really glad you have been helping me, I think they error has been corrected because when i shut the computer down, it doesnt say i need to update and it will shut down after that. Thank you, another problem bites the dust. LOL yeah Corrine.

[Corrine]

Hi, Marie.

I can't figure out why you weren't able to respond before but am glad that is no longer a problem. 

You did the work, Marie.  I just sent you in the right direction.  :)    Did you only have to run the Microsoft Fix it to solve the update problem?

[MAribaba2]

yes i did. Were you able to think of any other ways to fix the other things that are wrong with my computer. Or maybe I should just live the problems, I mean there are a lot fewer than before i started working with you, really

[Corrine]

Hi, Marie.

You said recently:

The sound for everything on my computer except itunes works, except if i try to push the volume slider up, then it slides its way down and then it doesnt work so i have to restore to a previous date. is there something else to do?

It didn't occur to me to ask at that time whether it is only with iTunes that the volume slider does not work properly.

[MAribaba2]

No if i fiddle with the volume slider then the sound doesnt work for anything unless i restore to an earlier time, and then the only thing that doesnt work is itunes

[Corrine]

Hi, Marie.

Hopefully, I'll be chatting with Aaron this evening.  I'm hoping he may have a suggestion about the volume slider.

[MAribaba2]

Thank you!

[Corrine]

Hi, Marie.

We didn't have much time to chat, although he mentioned the audio driver.  That reminded me of the Microsoft Troubleshooter, which I'd like to try first before we get into driver updates.

Please go to No sound in Windows.  I realize that the title refers to "No sound", but there are two Microsoft Fix it solutions there that may detect the problem. 

As always, please create a System Restore point prior to making any changes.  This will make it easier to undo any changes.

Then, run the first Fix it troubleshooter (To run a sound playback troubleshooter).  If that doesn't help, run the second troubleshooter (To run a hardware and devices troubleshooter).

Let me know the results.  If you still have problems, we'll move on to Step 3 (Update drivers).

[winchester73]

This may be the same thing Corrine mentioned, but here is something perhaps worth trying ...

Click the Start button, and then Control Panel.

In the search box, type troubleshooter, and then click Troubleshooting.

Under Hardware and Sound, click Troubleshoot audio playback.