HP Compaq Mini 110 netbook doesn't work

[pastywhitegurl]

haha! I am typing to you from the netbook!  If I stop the page from loading when I boot IE6, I can type a new address in the bar and then surf around just fine.  So I should be able to access any programs or updates from the netbook now (I think.)

[winchester73]

Before downloading updates or upgrades, I'd get a second opinion from Kaspersky or ESET online scanners ...

[pastywhitegurl]

ok. I'll do that. If the scan is clean, what do I do first then?

I did run a full MBAM scan also (took 2.5 min  wow...my computer takes 2 hours to do a full MBAM scan)  full scan also revealed nothing.

[Corrine]

MBAM only took 2.5 minutes because of all the files that were deleted.  :D

[Corrine]

ComboFix can't download the recovery console because Microsoft  hasn't put the page back up yet.  :(

Why don't you go to the website and have the computer scanned for missing drivers:  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3979068&

There is also a link there to order recovery discs. 

[pastywhitegurl]

Eset online scanner found nothing.  So thats good.

GMDsetup.exe    to check for Compaq Mini drivers  would not run   Error: the application failed to initialize properly.

I followed the links to where it said you could install the activeX needed manually, but that failed as well.

However, this is the list of drivers for Windows XP. Should I install any of them?

Step two: Select a download
Additional software & driver video help ›


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Driver - Audio (‏1)

IDT High-Definition Audio Driver ►
2009-05-06 , Version:5.10.6162.12, 25.56M
This package installs the IDT High-Definition Audio Driver for the supported notebook/laptop models and operating systems.
More info

Driver - Chipset (‏1)

Intel Chipset Installation Utility for ICH7 ►
2009-01-19 , Version:8.3.0.1018 B, 1.92M
This package provides the Intel Chipset Installation Utility for ICH7 and driver for the supported notebook models and operating systems.
More info

Driver - Graphics (‏2)

Broadcom Decoder Card Driver ►
2009-05-20 , Version:02.33.00.00, 6.53M
This package installs the driver for the Broadcom Decoder Card in the supported notebook/laptop models and operating systems. The Broadcom Decoder Card enhances the video acceleration function to ...
More info

Intel Graphics Media Accelerator Driver for Microsoft Windows XP ►
2008-10-20 , Version:1.00 A, 17.38M
This package provides the Intel Graphics Media Accelerator Driver for the supported notebook models and operating systems.
More info

Driver - Keyboard, Mouse and Input Devices (‏1)

Synaptics Touchpad Driver ►
2009-05-06 , Version:12.1.5.0, 26.09M
This package contains the Synaptics Touchpad driver for the supported notebook/laptop models and operating systems. The driver provides advanced features such as PalmCheck, EdgeMotion, tap zones, ...
More info

Driver - Network (‏4)

Broadcom Wireless LAN Drivers ►
2010-05-11 , Version:5.60.350.6, 10.28M (‏Previous versions available)‏ 
Questo pacchetto contiene i driver per le schede LAN Broadcom Wireless installate sui sistemi operativi elencati. Questo driver supporta 802.11i/WPA2 per schede WLAN a/b/g ed alcune b/g. Per altre ...
More info

Atheros Wireless LAN Driver for Microsoft Windows XP ►
2009-12-03 , Version:3.00, 20.86M (‏Previous versions available)‏ 
This package contains the drivers for the supported Atheros Wireless LAN Adapters in the supported notebook/laptop models running a supported operating system. NOTE: For a list of supported Atheros ...
More info

Qualcomm Mobile Broadband Drivers - Gobi1000 ►
2009-11-06 , Version:3.00, 130.22M (‏Previous versions available)‏ 
This installer package contains the drivers for the Qualcomm Gobi1000 HP un2400 Mobile Broadband Module in the supported notebook/laptop models running a supported operating system.
More info

Atheros LAN Driver ►
2009-05-06 , Version:1.0.0.19, 4.67M
This package provides the Atheros AR8132M Series LAN Driver for the supported notebook/laptop models and operating systems.
More info

Driver - Storage (‏1)

Realtek USB Card Reader Driver ►
2009-05-06 , Version:6.0.6000.75, 7.09M
This package provides the Realtek RTS5159 USB Card Reader Driver for the supported notebook/laptop models and operating systems.
More info

BIOS (‏2)

WinFlash for HP NetBook System BIOS - Microsoft Windows-Based ►
2010-01-14 , Version:F.19, 1.1M (‏Previous versions available)‏ 
This package contains the WinFlash Utility and a System BIOS image for the supported HP NetBook models and operating systems. The WinFlash Utility is used to locally flash the System BIOS (ROM) on ...
More info

WinFlash for HP NetBook System BIOS - Microsoft Windows-Based ►
2009-06-04 , Version:F.06 F, 1006.54k (‏Previous versions available)‏ 
This package contains the WinFlash Utility and a System BIOS image for the supported HP NetBook models and operating systems. The WinFlash Utility is used to locally flash the System BIOS (ROM) on ...
More info

Operating System - Enhancements and QFEs (‏1)

Essential System Updates for Microsoft Windows XP Service Pack 3 (SP3) ►
2008-10-15 , Version:1.00 A, 13.97M
Package installs Microsoft fixes/enhancements for Microsoft Windows XP Operating System with Service Pack 3 (SP3), as well as providing other fixes/enhancements that are specific to supported notebook models. These fixes/enhancements are required to improve the performance of these notebook models.
More info

Order Recovery Media - CD/DVD/USB (‏1)

Windows XP Home SP3 + MS Works Recovery Kit ►
2009-07-06 , Version:N/A

Software - Solutions (‏9)

HP Connection Manager 3.1 ►
2009-11-30 , Version:3.1.0.60 A, 52.87M
This package provides the HP Connection Manager for the supported notebook models and operating systems. The HP Connection Manager provides support for the Qualcomm Gobi un2400 and Gobi un2420 Mobile Internet modules.
More info

HP Connection Manager 3.0 APN Patch ►
2009-11-27 , Version:15.0.0.498, 1.8M
This package provides a patch to HP Connection Manager for the supported notebook/laptop models and operating systems. This patch updates TurkCell and O2 operator database settings.
More info

HP Wireless Assistant ►
2009-09-01 , Version:3.50.10.1, 4.02M
This package contains the HP Wireless Assistant for the supported notebook/laptop models and operating systems. The HP Wireless Assistant is a user application that provides a way to control the ...
More info

HP Bluetooth Driver for the HP USB Bluetooth Adapter ►
2009-08-28 , Version:1.1 A, 102.28M (‏Previous versions available)‏ 
This package contains the software driver and Setup Utility that is used to enable the HP USB Bluetooth Adapter for the supported notebook/laptop models and operating systems.
More info

Roxio BackOnTrack 3 Recovery Manager ►
2009-06-25 , Version:1.30 B, 399.95M
This package provides the Roxio BackOnTrack 3 Recovery Manager for the supported notebook/laptop models and operating systems.
More info

Roxio BackOnTrack 3 Disaster Recovery Boot Utility ►
2009-05-18 , Version:1.0.0.0 A, 184.08M
This package contains a Boot Utility for the supported notebook/laptop models and operating systems that enables a user to boot and restore a previously saved Disaster Recovery state disk created by the Roxio BackOnTrack 3 Disaster Recovery Software.
More info

ArcSoft TotalMedia Theatre ►
2009-05-08 , Version:2.1.19.128 A, 52.62M
This package contains the ArcSoft TotalMedia Theatre high-definition media player for the supported notebook/laptop models and operating systems.
More info

HP Connection Manager ►
2009-04-10 , Version:2.00.323, 34.8M
This package provides the HP Connection Manager for the supported notebook/laptop models and operating systems. The HP Connection Manager provides support for the Qualcomm Gobi un2400 Global Mobile ...
More info

Help and Support Center ►
2008-04-30 , Version:4.4 D, 6.26M
This package updates the Help and Support Center for the supported notebook models and operating systems. The Help and Support Center is an integrated help and assistance tool from Microsoft and HP ...
More info

Utility - Tools (‏1)

[Corrine]

I wouldn't install all at once.  Even though drivers can be rolled back, I suggest creating a restore point first anyway.  Start with the drivers, doing a couple at a time.  The missing Intel driver referenced by ComboFix may be included in the group.

In addition, under "Software - Solutions (‏9)", most of the HP software isn't needed.

Although it shouldn't hurt, and SP3 includes the previously-released XP fixes, it is recommended by Microsoft to at least install SP1 first.  SP2 isn't required but recommended before SP3.

[winchester73]

With some luck, the network drivers will restore the wireless functionality.

As for the BIOS, you obviously only need the latest one (F.19)  :D

[pastywhitegurl]

I found this page on the HP site:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&os=228&product=3979068&sw_lang=

It has some guides for recovery without a recovery disc and to create recovery disks. I can access the screen for the first, but I don't know what to do with it.  Is this something to pursue?

[Corrine]

Since ComboFix prompted for the installation of the Recovery Console, then I would not expect to find the HP recovery files on a separate partition.  However, if you like, you could run MiniToolBox checking the options shown below.   

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• List Installed Programs
  
• List Devices
  
• List Users, Partitions and Memory size.
  

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

[pastywhitegurl]

Two things. I tried to install the audio driver. (Which already existed, but apparently is not working--the netbook has no sound.)  It said the software did not support it and aborted the install.

I tried to find updates to windows service packs next.  The netbook has Service pack 1. The documentation said not to install Service pack 1a if SP1 exists. The link to download SP2 gave a page not there error.
The link to download SP3 said not to download it for only a one-computer installation and redirected me back to the page with the download links for the service packs.

-----------------------------------------------------------------
MiniToolBox by Farbar  Version: 23-07-2012
Ran by Owner (administrator) on 17-08-2012 at 14:40:29
Microsoft Windows XP Home Edition Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.19)
Atheros Driver Installation Program (Version: 5.2)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
ESET Online Scanner v3
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
WebFldrs XP (Version: 9.50.6513)

========================= Devices: ================================

Name: Video Controller (VGA Compatible)
Description: Video Controller (VGA Compatible)
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Video Controller
Description: Video Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Webcam-101
Description: Webcam-101
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 1015.23 MB
Available physical RAM: 832.36 MB
Total Pagefile: 2446.87 MB
Available Pagefile: 2340.53 MB
Total Virtual: 2047.88 MB
Available Virtual: 1989.28 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:15.01 GB) (Free:11.58 GB) FAT32

========================= Users: ========================================

User accounts for \\SAE

Administrator            Guest                    HelpAssistant           
Owner                    SUPPORT_388945a0         


**** End of log ****

[pastywhitegurl]

I will order the recovery disk if it is applicable.
(windows xp home sp3 + ms works recovery kit)

The one offered says that it is for Windows XP with SP3.  Should I order it?

Am I going to be able to update windows?

[pastywhitegurl]

The Bios driver installed successfully.

I'm going off to do some errands. Back later this afternoon to try whatever you guys think is next.
I still cannot access the windows updates site from the programs menu.


To buy a CD of service Pack3, this is what I can order from Microsoft if needed:

E85-05370 Windows XP Professional SP3 English Patch CD Pro/Home

[Corrine]

I expect you went here:  http://www.microsoft.com/en-us/download/details.aspx?id=24.  It is a 316.4 MB download but will get SP3 installed.   Since you still cannot access Windows Update, you can ignore that it says for IT Professionals if you want to install it.  As shown in the attached image from when I clicked the download link, it does work.

An off-the-wall thought -- have you checked the recycle bin?  If the person deleted rather than uninstalled, you never know what it there.

If the Windows Update site doesn't work from the Control Panel, you could try the instructions or Fix it solution here:  You cannot install updates after a repair install of Windows XP or after Windows XP SP3 is installed immediately after a clean install of Windows XP SP2.
 

[pastywhitegurl]

Fantastic. I downloaded that version of service pack 3 and IT INSTALLLED successfully!

And..I can now access the windows update page.  It is happily installing an update program update currently....

And now, the first 114 critical updates...

When should I install the antivirus program? I'm planning to use Microsoft Security Essentials.  We are behind a router and the Windows Firewall is on, so I am assuming its ok to wait a bit on that.