warning boxes popping up computer to become non responsive and fre

[DonnaB]

Hi mare_wbpa,

The logs look really good! You did a great there. Now the fun begins!

Let's remove all the tools that have been used here, flush your restore points and create a new for you.

To uninstall Combofix:

• Double-click OTL to start the program.
  
• Copy and paste the following text below into the Custom Scans/Fixes box at the bottom of OTL.
  
  

  
  
  
  :Commands
  [ClearAllRestorePoints]
  

  
  
• Then click the Run Fix button.
  
• Allow the program run uninterrupted. When finished click on OK and close the log that appears.
  
• Note: I do not need to review the log produced.
  
• Now close all other programs apart from OTL as this step will require a reboot.
  
• On the OTL main screen, press the button.
  
• Say Yes to the prompt and then allow the program to reboot your computer.
  

The above process will flush old System Restore Points and create a new, clean one as well as uninstalling the tools used in this process including OTL itself.


Next:

Please do the following to uninstall AdwCleaner.

• Double-click AdwCleaner.exe to run the tool.
  
• Click the Uninstall button as shown below.
  
  
• Confirm with yes
  

AdwCleaner will now be uninstalled.


Next:

To uninstall Combofix:

• Click Start > Run and type combofix /uninstall in the Run box.
  
• Press Enter
  

This will remove Combofix from your computer.


Next:

To uninstall JRT (Junkware Removal Tool):

Right click and choose Delete

At this time, please delete any logs on your desktop and those found on your C:\ drive.

When you are finished uninstalling the tools that were used, we'll begin on the Windows Updates issues. Let me know when you're finished and we'll proceed. :)

[mare_wbpa]

I uninstalled OTL and Adwcleaner.  When I tried to uninstall combofix as per instructions I get a pop-up box saying that combofix can't be found, check that it is typed correctly and try again.  I tried several times with the slash in  both directions, no go.  I stopped there.  Will continue when I get next set of instructions.  Thanks again for taking all this time to help me.

[DonnaB]

When I tried to uninstall combofix as per instructions I get a pop-up box saying that combofix can't be found, check that it is typed correctly and try again.

That's fine. OTL CleanUp obviously removed CombFix for us. Now. let's see what we can do about getting SP3 installed.

Next:

Please download Farbar Service Scanner to your desktop.

Double click the desktop icon and do the following:

Make sure the following options are checked:

• Internet Services
  
• Windows Firewall
  
• System Restore
  
• Security Center/Action Center
  
• Windows Update
  
• Windows Defenders
  
• Other Services
  

Press "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

[mare_wbpa]

Just want to be sure b4 I do anything to mess up what we've already done.  The Combofix logo is still on the desktop, while the OTL and Adwcleaner logos/shortcuts are gone. Would that still be there if it was removed by OTL cleanup?

[winchester73]

Quick question ... when you tried to uninstall Combofix, did you include the space between "combofix" and "/uninstall" when you typed it into the Run box? If you copy/pasted the instructions then the space would have been inserted and there is something else going on ...

[mare_wbpa]

You're right on Winchester73.  When I typed it in I didn't leave a space.  I copied and pasted from the email and I didn't get the previous message.  Something ran, don't know if Combofix uninstalled tho.  When the Combofix box came up, another box also popped up  asking if I want to update to a newer version.  I clicked "no" and let it run, but uninstall did not appear anywhere, the logo is still on the desktop and nothing came up to say that the uninstall was successful.

[Corrine]

There is no "uninstall" like you see with other programs when removing ComboFix.  Go ahead and follow the removal instructions again.

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall

[DonnaB]

If you're still having trouble uninstalling Combofix, please do the following:

• Delete the current copy of ComboFix on your desktop.
  
• Download a fresh copy from here to your desktop.
  
• Click Start > Run and type combofix /uninstall in the Run box.
  
• Press Enter
  

Please keep us informed. :)

[mare_wbpa]

I finally got Combofix uninstalled w/o having to install another one.  I deleted all the logs I could find on the desktop.  How do I get them off the C: drive.  I know, it's a dumb question, one I shouldn't have to ask.

[Corrine]

The instructions Donna provided is the best way since there are files that ComboFix includes that you wouldn't know by name.

[winchester73]

It's also less risky than trying to manually delete the files and ending up with a new doorstop or plant stand instead of a computer  :D

[mare_wbpa]

FSS log:

Farbar Service Scanner Version: 27-06-2013
Ran by Compaq_Owner (administrator) on 02-07-2013 at 11:04:40
Running from "C:\Documents and Settings\Compaq_Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys
[2009-01-29 01:54] - [2008-08-14 05:51] - 0138368 ____A (Microsoft Corporation) 55E6E1C51B6D30E54335750955453702

C:\WINDOWS\system32\Drivers\netbt.sys
[2009-01-29 01:09] - [2004-08-04 00:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys
[2009-01-29 01:12] - [2008-06-20 06:45] - 0360320 ____A (Microsoft Corporation) 2A5554FC5B1E04E131230E3CE035C3F9

C:\WINDOWS\system32\Drivers\ipsec.sys
[2009-01-29 01:08] - [2004-08-04 00:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\WINDOWS\system32\dnsrslvr.dll
[2009-01-29 01:07] - [2004-08-04 00:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D

C:\WINDOWS\system32\ipnathlp.dll
[2009-01-29 01:08] - [2004-08-04 00:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF

C:\WINDOWS\system32\netman.dll
[2009-01-29 01:09] - [2004-08-04 00:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2009-01-29 01:13] - [2004-08-04 00:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\srsvc.dll
[2009-01-29 01:11] - [2004-08-04 00:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838

C:\WINDOWS\system32\Drivers\sr.sys
[2009-01-29 01:11] - [2004-08-04 00:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24

C:\WINDOWS\system32\wscsvc.dll
[2009-01-29 01:13] - [2004-08-04 00:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2009-01-29 01:13] - [2004-08-04 00:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\wuauserv.dll
[2009-01-29 01:13] - [2004-08-04 00:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8

C:\WINDOWS\system32\qmgr.dll
[2009-01-29 01:10] - [2004-08-04 00:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA

C:\WINDOWS\system32\es.dll
[2009-01-29 01:08] - [2008-07-07 16:32] - 0253952 ____A (Microsoft Corporation) 60D1A6342238378BFB7545C81EE3606C

C:\WINDOWS\system32\cryptsvc.dll
[2009-01-29 01:06] - [2004-08-04 00:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B

C:\WINDOWS\system32\svchost.exe
[2009-01-29 01:11] - [2004-08-04 00:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\system32\rpcss.dll
[2009-01-29 01:10] - [2009-02-09 06:20] - 0399360 ____A (Microsoft Corporation) 01095FEBF33BEEA00C2A0730B9B3EC28

C:\WINDOWS\system32\services.exe
[2009-01-29 01:10] - [2009-02-06 13:14] - 0110592 ____A (Microsoft Corporation) 37561F8D4160D62DA86D24AE41FAE8DE


Extra List:
=======
Avgtdix(10) fssfltr(8) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0A00000004000000010000000200000003000000090000000A00000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

[DonnaB]

Geesh! I'm sorry for the delay. Every time I go to respond to anything online today my connection crashes. My satellite connection goes whacky on my me when the sky is overcast.

You didn't try reinstalling the patch for the AMD  Processor as mentioned in post, did you?

If not, let's try resetting the Windows Update components to see if that makes a difference. Link found below:

How do I reset Windows Update components?

You should receive a popup window that includes an MS Fix It. Just click on the green Run Now button in the lower left.

Try Windows Updates again.

[mare_wbpa]

No, I didn't install the patch.  Are you talking about trying to install SP3 after running the fixit?

[DonnaB]

Yes. Please try to install SP3 thereafter.