Police Virus

[Corrine]

Thank you, Donna!  I'm so glad you were able to step in. :hug:  Please also thank Essexboy for his willingness to allow you help from here while in training.   (I'm doing a bit tonight -- but sticking with things that don't require heavy-duty thinking.) 

Panos, you may also want to suggest to Georgia that she pass along to her niece and nephew's parents that they should have a "Standard User" account and not be allowed to use the new TOMAS_FAMILY Admin account.  Brief instructions are available in my blog article here:  Using a Standard/Limited User Account.

[DonnaB]

Hi Corrine,

I was more than happy to help and I will definitely pass along your thanks to Essexboy.

Panos, you may also want to suggest to Georgia that she pass along to her niece and nephew's parents that they should have a "Standard User" account and not be allowed to use the new TOMAS_FAMILY Admin account.

Excellent advice! This is how I have my spare laptop set up for my daughter to use, though I have the Admin account password protected so she can not access it.

I have a feeling that Miriam's previous account prior to reinstall was created as an account with Administrative privileges. The OTL logs did display that the account was logged in as Administrator:

Computer Name: 123456789 | User Name: ?a??aµ | Logged in as Administrator

[DR M]

Corrine and Donna,

I thank You so much! I have no words to express my gratitude for all you have done. THANK YOU.

The computer works fine now, although after the system restore I had to follow again Donna's last instruction about open candy and tune up utilities.

Two last things I did:
I uninstalled Adobe Reader, and installed Sumatra.
I created a standard account for the two kids.

Now, I am waiting for Georgia and Mariam to receive their new laptop! They are also grateful to you!

P.S. Corrine, I am looking forward to hearing your news. :rose: