Malwarebytes Anti-Malware Update Discussions

[Digerati]

:( I am still waiting for my 3.0.6 notebook and this 3.1.2 to be offered the update. I feel sorry for the folks that are assuming (as they should be able to) that Malwarebytes is keeping itself current.

[Corrine]

I just got the "Upgrade available" notification on Windows 10 (the latest Insider Build).  Hoping it the other one (and yours too, Bill) will get it soon. 

[Digerati]

I just got the "Upgrade available" notification

And what version where you sitting at before this notice, Corrine?

[Corrine]

I was on 3.1.2, which is what my laptop has now.  I don't recall though if I manually updated or was offered the update to that version.

[Digerati]

Well, hopefully I will be offered it soon too. I am running out of patience here - not so much for me, but for folks who depend on me to keep them safe and secure but don't have the technical know-how (or confidence) to manually update on their own. I am finding it very frustrating so much time is passing by - especially for those systems still on 3.0.6 which came out way back in January. :(

I am having more and more folks asking me about Zemana and it is getting difficult to convince them to go with or stay with Malwarebytes. :(

[Corrine]

One factor to consider is that even without the version update, definitions are continually updated so protection continues.

[Digerati]

That's the only argument I have however - and it is hard to justify when I also point out it is important to keep our "programs" current too. If you look at the release history notes of the versions since 3.0.6, many of the updates are about improved protection and fixes to problems that affected the capability of the program. So the argument that current definitions alone is enough to provide them the best protection is getting to be a weak argument.

I understand, but it is becoming a "do as I say, not as I do" situation and I don't really like it.

[pastywhitegurl]

I finally was offered the 3.2.2 update yesterday and installed it with no issues.  This really has been a long roll-out.

[Corrine]

Now both devices are up-to-date!

[Digerati]

Sniff. Sniff. I still have not been offered the 3.2.2 update.  :'(

[hayc59]

Here ya go D.

Code Select Expand

https://downloads.malwarebytes.com/file/mb3

[Corrine]

Bill knows that, G.  Because he has family & friends using MBAM (also outdated), he is concerned about the length of time it is taking for the update.

[Digerati]

Right. I have updated my secondary systems manually. But as Corrine noted, I have non-technical family and friends and clients who I have, over the years, pushed towards Malwarebytes. And while I can and have walked some of them through the manual update process, the automatic update process is supposed to work too. But for many it doesn't. And this has been going on for approaching a full year now! :(

This is a problem for my 93 year old aunt who just wants to be able to keep in contact, safely, with her grandkids, and of course, favorite nephew! ;) This is the same issue I have with several of my other friends and clients. In fact, my aunt was never offered 3.0.6 but in March we managed to get her  updated only because my cousin was there and I walked her though it over the phone (I'm in Nebraska, my Aunt is in S. Carolina).

My fear, really, is Malwarebytes fixing this very real problem has been put on the back burner - the far back burner - or maybe off the stove completely! :( I think that is a big mistake because as security advisers, we tell our clients that keeping our systems fully updated is one of the most important user responsibilities we have to keep and remain safe and secure on the Internet.

I fear (and I have to say I am not the only one with such fears) it has become too easy for the Malwarebytes staff and their forum helpers to blow-off the seriousness of this problem by saying, "just update it manually". That's probably fine for experts and experienced users, but not for "normal" users who think forums were in ancient Rome. And I find this recurring, still existing problem very frustrating  >:( and disappointing  :( , and as a very long time supporter of Malwarebytes, somewhat personally embarrassing  :-[ too because Malwarebytes is a program I have put my name and reputation behind.

I note my aunt's computer and my notebook are still on 3.0.6 (from January) were never offered 3.1.2 (which came out in May) and are now waiting for 3.2.2 which came out almost 6 weeks ago. 6 weeks!!! :(

I am not buying metering as an excuse. Nor, with all this time passing and multiple updates releases later, am I buying "problems with the update process" anymore either.

I am just a thin hair away from losing total confidence in the company and its product.:( Claiming definition updates are enough is NOT good enough! Not when the release notes since 3.0.6 claim,

   
• Improved self-protection module stability and resiliency
• Numerous enhanced malware protection techniques and remediation capabilities
• Improved performance of Web Protection
• New detection and protection layer with machine learning based anomaly detection (to be deployed gradually even if it shows "enabled" under Settings)
• Improved Self-Protection by requiring escalated privileges to disable protections or deactivate a license

[frapper]

I hope that is a one-off error and it gets sorted out. I would be very upset if my lifetime licenses became invalid.

Just a warning: I had to open a trouble ticket. I opted to update by manually installing the download. When i tired to register, I got an error. (see attachment) I have 5 lifetime licenses and this one is the oldest from 2008. It has moved from an old 2K computer to an old XP computer and now to my current Win 7 computer. I never had a problem removing from a computer taken off-line and installing it on a different computer. In fact, it has probably been on this computer since 2010.

I went to the forum and discovered I wasn't the only one with a lifetime license to see this error.

It took less than a day to get support. The person who helped reset my license and I was able to type in my ID and key and see it registered rather than seeing the error.

I'll wait until the update is offered to the other 4 computers to see what happens.

Be sure to write down your information before you update, just in case you need to open a support ticket.

FWIW the problem is still out there.  I finally got the prompt to update from 3.1.2 to 3.2.2 on my Win7 desktop. I dismissed it and imaged first. Then I went ahead and let it install the 'new' version. Afterwards, I was presented with the "Free" version offering a trial. I input my Key and ID number only to be told the same thing as plodr back in August: "The usage level has exceeded the max..." So I guess I'll restore my Acronis image and go back to MBAM 3.1.2. What is wrong with these people?

[DR M]

On the computer I installed MBAM manually (it was still in 3.0.6), I got the message: Unable to contact license server. I also got a message that activation code not found (see my attachment in page 10). The error was fixed with a simple restart, but I see that many others have similar problems. The computer that the upgrade was offered automatically (it had 3.1.2), runs MBAM without problems. Till now.