Malwarebytes Anti-Malware Update Discussions

[Digerati]

"The usage level has exceeded the max..."

And that error really makes no sense when the upgrade is happening on the same computer as before. Any checksum previously used to identify the computer hardware the program was installed on should not have changed.

At least you were offered the upgrade.  ::)

[Corrine]

There are numerous issues posted in the Malwarebytes 3 forum about account/license issues.

[Digerati]

Sure are! :(

[frapper]

 >

At least you were offered the upgrade.  ::)

Yes, but an upgrade with a long-known defect.   >:(

[frapper]

I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.

[Digerati]

I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.

Yeah, that is a disappointing response, considering your complaint is all about upgrading to the latest version. I feel, no doubt, that canned text response was to show your query was quickly responded to instead of remaining unanswered for long periods of time. That type of reply is often used to make the client feel they are not being ignored or neglected ("Your call is very important to us, please hang on the line until your ear falls off.").  I always felt it was an indication tech support is inadequately staff and/or the fiasco is much bigger than anyone imagined.  :(

[frapper]

"Your call is very important to us, please hang on the line until your ear falls off."

Quote of the week.  ;D  (Besides 'Press 2 for English')

I'm sure I won't hear from them until next week sometime.

[Digerati]

Well, this morning I was offered the upgrade. It updated with no problems, so on this machine, I am at 3.2.2.2029!  :D
My 3.0.6 notebook is still waiting. :(

And as a side note, God bless Las Vegas, the families of those taken, and to the survivors and their families.  :'(

And RIP Tom Petty. :(

[hayc59]

Malwarebytes v3.3.1.2183 Released
Whats new: a lot of great tings
https://forums.malwarebytes.com/topic/213936-malwarebytes-33-now-available/

[Corrine]

The manual update fixed in the previous version release worked great!  Click "Install Application Updates" in Settings > Application.

[plodr]

Thanks. I've updated 3 computers. I have 2 more to go.

Questions: after reading about the "bug"
1. What is a Hyper Scan? I've always just run the Threat Scan.
2. Where can I find the Scan options as to what is enabled or disabled? I only have 3 items: rootkits, archives and signature-less anomoly but in the thread with a bug report
https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178589
this was posted
-Scan Options-
Memory: Enabled
Startup: Disabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Detect
PUM: Detect

[winchester73]

Here is an explanation of the Hyper Scan 'issue": https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178685

Sounds like it is an old problem that slipped out of sight ...

[plodr]

I did some more digging and found where that Scan Option list appears. I need to open one of the scan reports then I see


I still do not understand what is a Hyper Scan. I know there is a bug but I'd never discover it because I have never run a Hyper scan. Once I know what it is, perhaps I should be running that.

[plodr]

Well do I feel stupid! I should have just opened the Scan page and read the descriptions.
https://support.malwarebytes.com/docs/DOC-1549

We need an emoji showing me slapping my head.  ???

[Pete!]

..........We need an emoji showing me slapping my head.  ???