I need to run logs to look for viruses

[Pete!]

Pete, I looked at your link and the reason I may not get wifi in my bedroom from my router in the den is the position of the router.  The computer is at the end of the room in front of a window with the router next to it. 
I thought it would be easy to check my wifi strength. It hasn't been. 

PLDR:  I have a PC.  It is plugged in.  I also have an iPad and iPhone.  I will give you what is on the Net gear box.......

If location is the factor....
Your computer (next to the router) should connect reliably. If you bring your portable devices to this same room, they should be equally reliable.

When you move the portable devices further away and put distance/walls/electrical interference between the device and the router, connections will become less reliable.
~~~~~~~~~
Please don't be offended by what I'm about to say...
When you mentioned your age, and lack of prior experience, I was reminded of my wife.

At the age of 73, she got her first computer. Her son-in-law set it up, installed an anti-virus, and left her on her own. By the time she asked me for help, it was badly infested with spyware, and other nasties (fortunately no viruses).

When I started trying to show her how to do things, it didn't go too well until I realized... We weren't speaking the same language ! After that, we started making progress.

I can't help but wonder if your problems with the various customer service persons, and forum helpers, is a similar communications problem.

If you're having trouble following up on the advice you're getting:
Do you have a friend, or relative who's not necessarily younger, but more experienced? Someone who could follow Corrine's (and others), directions more easily?

[plodr]

Don't give up. I'll be 69 in a few months but have the advantage of being forced to learn about computers! Since I was a math teacher, it was assumed that I would spend at least 1 period a week with my students in the computer lab. This was in the days before Windows! The problem was every time I turned around, the school district was buying different computers. We started with Apples then switched to PCs. I kept having to learn how to use completely different hardware.

Baby steps.

I don't think you have a malware problem.  As Pete said, it is distance from the router, which can be corrected.

The "Library" is just shortcuts to things that are located elsewhere. It doesn't hold the things. I never look at it! I simply created my own folders and put what I want in there. MS is not going to tell me where I have to put my files.

Work on one thing - getting Frst running and a log. We'll tackle the other issues after we are sure you do not have malware on your computer.

[SellieS]

I'm not offended, Pete. No, I don't have people around me to help and show me.  They may have someone in their family but everyone seems to be in the same boat.   When I worked in an office we had computer people who worked on the network and we could help each other learn new software or the Dummy books but not actually fix computers. I  took courses for what I needed like Word or Excel. I can't even save a document in to docx now.  One tech from MS took about 1 1/2 hours and said she fixed it then hung up without any confirmation number.  Never had to call Comcast or Microsoft and depend on someone who really cares. Everyone gets hung up on by these companies who don't train their people.  Your wife is lucky to have you. Thanks

[SellieS]

Looking at routers and malware is to try and be proactive when I can't get anything from MS.  I have used Outlook for 15 years maybe, started with DOS.  Having someone sit beside you and show you is very different when talking operation issues then reading it by yourself.  I have come in to this in the beginning of MS365 where the Microsoft people don't know it.  Tier one says they don't have the tools.  I got a tech last week who said I would have to pay for a Microsoft expert to work with me.  So you start over again.  Tier one guys tell me they will transfer to me to someone who specializes in MS365.  They transfer me and when I ask if there were any documentation on what I just went thru there isn't and the person is another level one helper.  That's Microsoft.  So I have forced myself to keep calling and asking too. 

I watch what these help desk people do when they take over my computer.  I can tell sometimes if they are in the right area.  They are working off of menu items and not down to the nuts and bolts.  They have to pass a course and have said in frustration no one knows this in my building. The more they touch the worse off I am.   
Microsoft doesn't put out a tight product and worse than that they don't back up with service.  It is not a priority.
Sink or swim. 
I am not worried about my age per se.  It is very different to not have someone from work sit beside you as I have said before.  Yes when reading directions it is semantics.

I have no idea what is wrong with my computer at this point. Nor can I back it up while it is in limbo. My router problems are a different thing.  I have functional, operation problems and I can say I blame it on Microsoft service techs. I have to renew my MS365 yearly.  What do they give me?  A brand new product with a learning curve or the right to continue to use what I have, flaws and all.

Thanks.  I am not stubborn, Plodr.  Your job as a teacher I understand as I was one too.  We kept moving on but there was a body/person to teach the new hardware or a course.  But you didn't have to fix the network when things went wrong.

I have asked Corinne to give me the directions and I would show them to a Microsoft tech of the day and see if they can follow them.  I have asked if there is a person in my area Corinne might know who could work with me
and she asked around and in the Virginia, Maryland DC area there is no one to even pay to help.  I asked on Gardenweb and no one came forward. 

[Corrine]

Pete is correct.  When faced with something we have no experience with, it can be extremely daunting and stressful.  Forget about calling Microsoft and Comcast.  Trying to fix everything at once isn't going to work either.  Rather, one step at a time, with each step a learning process.  We're here for the long run so there isn't any rush to get through everything at once.

So, going back to the beginning -- if clicking the shortcut for FRST.txt doesn't work you have two options:

1.  Type FRST.txt in the search box and press Enter.  If that takes you to the log, open it and copy/paste it as a reply or

2.  IF searching for FRST.txt doesn't find the log, download it again and run it as before.  When the logs open, copy/paste the FRST.txt log as a reply.

[SellieS]

Thank you for the advice, Corinne. I will come back when I can and look for the FRST log. Thank you.

[Corrine]

Take your time.  We'll be here.