computer hacked

[Corrine]

Hi Mary Ann.

Although OneLaunch is considered safe, there are drawbacks. For information regarding the drawbacks, I suggest you read the article linked below.  In addition, when you need a user manual, the best option is to search for the specific manual that matches the product you have, regardless of whether it is computer related or some device/appliance in your home.

In the meantime, I suggest you uninstall OneLaunch from your computer and then do a fresh scan MBAM scan, allowing it to remove the PUP if any parts of it remain.

Reference article: What is OneLaunch used for? Is it safe or malware?

Note: I've deleted your duplicate post regarding the MBAM scan results.

[mare_wbpa]

OneLaunch isn't showing up in my apps or anywhere else I looked.

[Corrine]

In that case, run Malwarebytes again and select it for removal.

[mare_wbpa]

Is quarantine the same as removal? removal isn't an option.

[Corrine]

Sorry, yes, please allow Malwarebytes to quarantine it.

[mare_wbpa]

I quarantined it. Here's the report.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/20/2024
Scan Time: 3:00 PM
Log File: 488235a8-46ca-11ef-aac6-cc5ef8f272ec.json

-Software Information-
Version: 5.1.6.117
Components Version: 1.0.1280
Update Package Version: 1.0.87006
License: Free

-System Information-
OS: Windows 11 (Build 22631.3880)
CPU: x64
File System: NTFS
User: LAPTOP-4EQFBMN3\mary ann

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 239100
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 5 min, 4 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
File system: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.OneLaunch, C:\USERS\MARY ANN\DOWNLOADS\ONELAUNCH - MANUALS_GKL4O.EXE, Quarantined, 12082, 1260754, 1.0.87006, , ame, , 6A05CD2D9491EF255C709724B782B476, B5A9381D8EA317BA2BEDBDA0D9B858A3CAD1B09528F63761FE5C4BD0DE5098A8

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

[Corrine]

Hi, Mary Ann.

Malwarebytes has quarantined OneLaunch from your DownLoads folder, which does make it appear that you downloaded something since DR M finished cleaning your computer.  Do you remember what you downloaded?

[mare_wbpa]

I've been playing solitaire online, but I don't think that it needed to be downloaded. I don't remember downloading anything since we cleaned it up. Is there any way to find out?

[Corrine]

In going back through your topic, I saw that it was Solitaire that had resulted in OneLaunch being installed. I suggest that after you play Solitaire you run a Malwarebytes scan and allow it to quarantine it if it is found again. 

[mare_wbpa]

Will do

[mare_wbpa]

No threats detected report below.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/21/2024
Scan Time: 4:53 PM
Log File: 3f99d39a-47a3-11ef-8699-cc5ef8f272ec.json

-Software Information-
Version: 5.1.6.117
Components Version: 1.0.1280
Update Package Version: 1.0.87048
License: Free

-System Information-
OS: Windows 11 (Build 22631.3880)
CPU: x64
File System: NTFS
User: LAPTOP-4EQFBMN3\mary ann

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 239321
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 5 min, 15 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
File system: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

[Corrine]

Excellent!

[mare_wbpa]

Thank you again!!

[Corrine]

You're welcome, Mary Ann.

[mare_wbpa]

Was on Facebook and got another huge pop up that said that I shouldn't shut down my computer, it was infected with a virus and had a phone number to call pretending to be Microsoft. Needless to say that I didn't fall for it again but I had to use ctrl alt delete to shut down. I did a MBAM scan ans nothing was  detected. Should I do anything else?