Author Topic: Firefox Problems - Untrusted Websites  (Read 17032 times)

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Offline LindaEllis

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Firefox Problems - Untrusted Websites
« on: December 22, 2015, 11:54:27 PM »
Hi.  I am using now a Windows 7 Dell Desk top computer, it is a 64 bit computer.  I had been using Windows XP for a long time before this.  I downloaded Firefox to my Windows 7 computer and was horrified that with every website I tried to access I kept getting a pop up message telling me that it is an untrusted website.  I was not able to use Firefox at all.  Please know that I am not a computer 'geek' and can only go so far to understand complex steps and instructions to 'fix' this.  Thank you.  I attached a screen print.

Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #1 on: December 23, 2015, 12:49:31 AM »
Hi, Linda.

It certainly would be strange that Firefox would find its own site untrusted.  I am wondering if the problem is due to the update 43.0.1 which was apparently released to "Prepare to use SHA-256 signing certificate for Windows builds, to meet new Microsoft signing requirement (1079858)".  Then, today, 43.0.2 was released to actually "Use a SHA-256 signing certificate for Windows builds, to meet new signing requirements".

Try updating Firefox to the latest version and see if that allows you to access the site.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #2 on: December 23, 2015, 01:00:52 AM »
Hi Corrine,

I would have to reinstall Firefox as I uninstalled it.  I'll try to do that.  I don't really understand all of the 'nuts and bolts' of what you wrote about the SHA-256, but I'll try to install again.  Thank you. 

Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #3 on: December 23, 2015, 01:10:47 AM »
It has to do with security -- and it is related specifically to security certificates, although it hasn't gone into effect yet.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #4 on: December 23, 2015, 02:07:57 AM »
Hi again, well I installed the 64 bit version of Firefox on my computer this evening and though I had some hope when I got into Ebay and Find A Grave, however, it would not let me in at all into blogger.  I have a blog in blogger.  So, the untrusted site problem continues.  With no option to do any work around to access blogger. 

Any suggestions would be greatly appreciated. 

Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #5 on: December 23, 2015, 07:01:06 PM »
When I installed the 64 bit version, I found that some sites would not work with it and actually displayed a message that they didn't work the the 64 bit version of Firefox. If that isn't the issue here, have you installed any add-ons?  What firewall or other security software are you using that could it be blocking Firefox?

Do you have the same problem with other browsers?  How about Pale Moon?  http://www.palemoon.org/  It has its own ad-blocking software, other extensions (https://addons.palemoon.org/extensions/all-extensions/) and many of the Firefox extensions work with it as welol.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #6 on: December 23, 2015, 07:10:55 PM »
Hi.  No, I do not see any other messages other than what you see on the image I shared here.  I don't know what kind of 'add-ons' you would be talking about.  I only have had the computer since December 4.  It came as a refurbished computer to me when I bought it.  I use ESETNOD32 and Malwarebytes and Winpatrol of course; the same programs I had been using for years on my Windows XP computer and I did not encounter these problems with Firefox; only now and after their update and on this Windows 7 64 bit computer. 

I have IE11 and also Chrome for browsers. 

With IE11 and Chrome, however, I have issues with a website I use quite a lot, familysearch.org, and I am not able to view document images on them, so I tried Firefox and I cannot bring Familysearch up in Firefox at all now. 

I do not have PaleMoon browser and no experience with it. 

Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #7 on: December 23, 2015, 11:02:29 PM »
Since I've switched to Pale Moon as my primary browser, I went ahead and updated Firefox to version 43.0.1 and had no problems going to https://familysearch.org/ or https://www.blogger.com.

On the few occasions where the Untrusted message has popped up, as long as I had no doubt the site was safe, I use the steps under "Bypassing the warning" at "This Connection is Untrusted" error message appears - What to do | Firefox Help.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #8 on: December 23, 2015, 11:19:06 PM »
I just looked and my Firefox is 43.0.2, so you are saying I should also install Pale Moon, make it my primary browser and then I have a chance I can get into these websites because you had no problems at all accessing them?  You did not get any warnings at all when trying to access those sites in Firefox? 

I found those steps, but still feel by reading all that I have that even though I feel I should not be having any doubt, but yet there still could be an underlying reason that I don't know about that keeps causing this problem for me:

"Bypassing the warning

You should only bypass the warning if you're confident in both the identity of the website and the integrity of your connection - even if you trust the site, someone could be tampering with your connection. Legitimate public sites will not ask you to add connection rule exceptions - an invalid certificate can be an indication of a web page that will defraud you or steal your identity."

I just can't ignore a warning that explicit!

Offline LindaEllis

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Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #10 on: December 24, 2015, 12:51:09 AM »
Yes, with Pale Moon, Firefox and IE11 on Windows 7.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #11 on: December 24, 2015, 01:36:18 AM »
Thank you Corrine, for all of your replies and time.  This is so frustrating as I put off getting Windows 7 for so long and now it is so disappointing and frustrating! 

In Firefox, I went ahead with the familysearch.org and added it in that pop up box that comes up where you can add it. 

"Bypassing the warning"

"You should only bypass the warning if you're confident in both the identity of the website and the integrity of your connection - even if you trust the site, someone could be tampering with your connection. Legitimate public sites will not ask you to add connection rule exceptions - an invalid certificate can be an indication of a web page that will defraud you or steal your identity.

On the warning page, click I Understand the Risks.
Click Add Exception.... The Add Security Exception dialog will appear.
Read the text describing the problems with this site.
Click Confirm Security Exception if you want to trust the site."

I took the steps and added it.

However, that still didn't work as another goofy looking screen came up, and so I screen printed that and I am attaching it here. 

I did download from Firefox to install it back on my computer their 64 bit download link that I saw on their website, was that the right thing to do? 
~~~~~~~~~~~~~~~~~~~~~~~~
Regarding my not seeing the .jpg images when in familysearch in either IE11 or Chrome:

I don't know what else to do with the familysearch.org documents since you are able to see them in all of your browsers; and I am still not able to see them in Chrome or IE11 (and of course can't even use Familysearch in Firefox). 

I will have to call Familysearch again as I have a ticket number, but as you might remember from my Winpatrol post, one of their tech people told me to install Java; she thought Java was the reason I could not see the photos.  I installed and still could not see the photos.  I even used a teamviewer with her; I got kicked up their tech chain to two other people who couldn't help either, and so I don't know if anyone at Familysearch can figure out why I cannot view their .jpg document images.  I mean I could still view them in Windows XP!  Per your recommendations, I did uninstall Java.

I think I am getting all out of ideas with these two problems, but I appreciate so much your patience with me here.  Thank you. 

Offline Corrine

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Re: Firefox Problems - Untrusted Websites
« Reply #12 on: December 24, 2015, 01:42:46 AM »
As I mentioned previously, some sites do not work with the 64-bit version.  If you are using the 64-bit version of Firefox, that is the problem.  You need to uninstall it and install the standard 32-bit version:  https://www.mozilla.org/en-US/firefox/new/


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #13 on: December 24, 2015, 01:58:52 AM »
Hi Corrine.  Okay, I'll do that.  I am not sure but the other two times I had Firefox, but to be honest I do not know what versions they were and I had the same problems.  Thank you for the proper link.  That helps to have that. 

Offline LindaEllis

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Re: Firefox Problems - Untrusted Websites
« Reply #14 on: December 24, 2015, 02:31:17 AM »
Okay, I uninstalled the 64 bit and the installed the 32 bit from the link you provided, Corrine, however, with familysearch.org, I got that goofy looking page; (not the one that has the untrusted warning).  I attached it again here. 

So, I guess Firefox on my machine for 32 or 64 bit does not like familysearch, nor my blog and blogger.  There could be more of course. 

Both 32 and 64 bit did open Facebook, Ebay, and Find A Grave, and Wordpress and my Wordpress blog.  Those were the only sites I tested on Firefox.

So, I welcome any other recommendations!  Thank you.