"Greetings from the Great Country of TEXAS,"
Started yesterday evening, "This computer is not running Genuine Windows Software" or words to that effect. Wanting me to go on line to solve this issue. I have the "Genuine Microsoft Windows" icon in the "Control Panel/System" area lower right hand corner. Any other have similar issues?
Where did you purchase your copy of W7 Pro?
Oops. I see its a Dell so my experience with this problem wont help you.
Sorry.
This might be of help: http://www.bing.com/search?q=dell+optiplex+%22This+computer+is+not+running+Genuine+Windows+Software%22&go=Submit+Query&qs=ds&form=QBLH (http://www.bing.com/search?q=dell+optiplex+%22This+computer+is+not+running+Genuine+Windows+Software%22&go=Submit+Query&qs=ds&form=QBLH)
A few links that might help?
Please do the following:
- Download MGADiag (by Microsoft) from the following link: http://go.microsoft.com/fwlink/?linkid=52012 (http://go.microsoft.com/fwlink/?linkid=52012)
- Run the tool by double clicking on the file. Press Continue when prompted
- When it has finished, press Copy then Paste (Ctrl+V) it in an email to you to post.
"Ghost,"
"OOPS!" This is normal human action, I have many of them per/hour. Not a problem, you did make an attempt even with the long list of links as well, think I will go with "Corrine" this time and check those other links later.
Quote from: Ghost on November 23, 2016, 01:25:41 PM
Oops. I see its a Dell so my experience with this problem wont help you.
Sorry.
"Corrine,"
Will do ASAP! Downloaded the file before posting. Thank you for this, several people here said, "you may have a virus!" Did not think so, but; later on some indications gave me another opinion. Will get back later with a longer message as to what else has gone WRONG!
Quote from: Corrine on November 23, 2016, 02:07:40 PM
Please do the following:
- Download MGADiag (by Microsoft) from the following link: http://go.microsoft.com/fwlink/?linkid=52012 (http://go.microsoft.com/fwlink/?linkid=52012)
[/list]
Take your time. I'll be around even if I don't get back to you immediately since I may need to consult with one of the "experts" elsewhere.
If it is a OEM Win 7 Pro then your your Certificate Of Authenticity sticker should be on the side or back of the computer. The OEM key is on the sticker. If it was purchased as a upgrade it should be with the CD. If you right click my computer, then left click properties, it should go to system properties.
Scroll down to bottom right, it should allow you change the product key.
"MsCorrine,"
Hope you can make since of this file, all I can see is it is OFFICIALLY VALID! Of course it is not within those words. There is another '*.cab' with much more information, mostly in "Mac-Hine language" and not readable by myself. The file being sent, I hope, is the one you requested, did you want all of the tabs or just this one?
I await your return
"techie,"
I THANK YOU for this message, this would be very beneficial for those that are NOT very Computer Smart, have been using CPUs and on the web since before Windows and WorldWideWeb (www) were developed. Do most of mine own troubleshooting and solving my issues, most of the time. Self taught, not a very good student nor instructor.
Quote from: techie on November 23, 2016, 04:38:19 PM
If it is a OEM Win 7 Pro then your your Certificate Of Authenticity sticker should be on the side or back of the computer. The OEM key is on the sticker. If it was purchased as a upgrade it should be with the CD. If you right click my computer, then left click properties, it should go to system properties.
Scroll down to bottom right, it should allow you change the product key.
The registered key is a master installation OEM key and will normally activate on a OEM system. The actual COA is a different key code that is only valid for that system reactivation or re-installation.
My days go back to the 8080 processor, so I have seen a few myself.
The error 0x8004FE22 means that a problem was found and internal repairs failed. I see an indication of what the problem may be and am hoping that I can get hold of Noel Patton. He is a true expert at dealing with such issues.
In the meantime, it wouldn't hurt to run a SFC (System File Checker) scan which will check and fix any corrupted files on your system.
- Click Start, and then type cmd in the Start Search box.
- Right-click cmd in the Programs list, and then right-click Run as administrator.
- If you are prompted for an administrator password or confirmation, type your password or click Continue
- At the command prompt, type the following line, and then press ENTER: sfc /scannow (note the space before the slash)
- When the scan is complete, if no errors are found, restart your computer and post back
- If the message does not say "Windows resource protection did not find any integrity violations", restart your computer and run System File Checker again.
"Corrine,"
Will follow your instructions ASAP, but; first find attached a screen shot of the message being presented to me about my system plus NOTE: (lower left corner of the S/S) "0x8004fe22" code greyed out. Feel sure it was there all along just never noticed. This may give you some additional clues. This showed-up just before feeding time for my companion (BEST Friend, Farrah, Silky Yorkie) and myself.
Thank You for this assistance
I found another case with the same error code and "tampered" information that Noel provided a fix for I'm waiting to hear back from him on. With Noel in the U.K. and me across the country from you, as well as the holiday, there may be a delay in getting a response.
That said, what happens when you click the link to "Resolve online now"? Do you get to enter your product key?
"Corrine,"
WOW! Never expected this type of coverage of my issue. Figured someone would have a
quick and
nasty fix and all would be forgotten. Have had other issues of 'PUP/PUM' that no one had any ideas about, did my own research and reviews of what was being done, plus my suspicions as to the one placing that program on my system. Found an entry in my Registry that did not make since, plus was set to run a 'binary' file. To make a long message short, removed that entry and my problem was gone.
As for the time delay is not an issue, no problem, it gives me some time to do more research from my way of thinking. Troubleshooter/analyst, Journeyman Electronics Techie with over 65 years experience along with electrical, mechanical, hydraulics and pneumatics to round out my Computer works as well. Started with Data General Main Frame 64bit rack mounts with TTY for input/output and 64 logic switches to use to teach what the BIOS does for DOS. NOT a programmer.
Quote from: Corrine on November 24, 2016, 01:28:13 AM
I found another case with the same error code and "tampered" information that Noel provided a fix for I'm waiting to hear back from him on. With Noel in the U.K. and me across the country from you, as well as the holiday, there may be a delay in getting a response.
That said, what happens when you click the link to "Resolve online now"? Do you get to enter your product key?
Lastly, the link, NEVER HAPPEN as I do not use any of those "features" in a website or email, have my own links and do searches on the subject site for what I need. Never know where those 'links' take you. I can wait, time to me is less expensive than loosing everything to the 'bad guys.' Looking for that will be my next route after doing some more of what you have provided.
Thanks Muchly
"Corrine,"
Have run the "SFC" several times as instructed without any change in results. Always ending in, "Windows resource protection did not find any integrity violations." Plus the "/list" is NOT recognized by my copy of 'sfc' or should it have been placed within the square-brackets ([])? Still getting that window pop-up, wonder how much time I will have to attempt to find this issue?
Quote from: Corrine on November 23, 2016, 09:48:51 PM
The error 0x8004FE22 means that a problem was found and internal repairs failed. I see an indication of what the problem may be and am hoping that I can get hold of Noel Patton. He is a true expert at dealing with such issues.
In the meantime, it wouldn't hurt to run a SFC (System File Checker) scan which will check and fix any corrupted files on your system.
- Click Start, and then type cmd in the Start Search box.
- Right-click cmd in the Programs list, and then right-click Run as administrator.
- If you are prompted for an administrator password or confirmation, type your password or click Continue
- At the command prompt, type the following line, and then press ENTER: sfc /scannow (note the space before the slash)
- When the scan is complete, if no errors are found, restart your computer and post back
- If the message does not say "Windows resource protection did not find any integrity violations", restart your computer and run System File Checker again.
"Corrine,"
Am a nervous WRECK at this time, did click on that "Resolve OnLine Now" and am presently attempting to do the download from Microsoft, (failed), attempting to get a repair kit from Wikifixes.com titled "0x80072EFE-RepairKit.exe" (by TweakBits) and having difficulty getting it downloaded and installed.
Quote from: Corrine on November 24, 2016, 01:28:13 AM
Edited out by LoneWanderer
That said, what happens when you click the link to "Resolve online now"? Do you get to enter your product key?
As it stands at this point and time, cannot get the program from "WikiFixes" titled "0x80072EFE-RepairKit.exe" to install. Have it 'White Listed' in WAR (WinAntiRansom) along with several other files that required download and nothing will go forward. There is a mention of 'manually repairing registry files' but NOT what is needed to be installed there. Any ideas would HELP?
"Corrine,"
Hope this has solved my issue, only time will tell... reentered my Product Key from the COA on the computer. See how this feels as it is my latest "MGADiag" report attached:
Looks good to me.
QuoteLicense Status: Licensed
The log isn't showing the errors that were there before. No more warnings, right?
What are you doing on here at this time of day? You should be with family enjoying Thanks Giving. Thank you for reviewing my latest report. Finally got the nerve to do what should have been done first. My "Dual Knoids" (paranoia) kept me from doing what was right. Was supposed to show every sixty (60) minutes and it has been over two (2) hours, warning FREE.
Did not expect to get any review until late this evening. Thank you! Thank you! Thank you! Thank you! Thank you!
This can be closed, SOLVED!
(https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.sysnative.com%2Fforums%2Fimages%2Fsmilies%2Fdance.gif&hash=71830305f0ce376017010140543acc31befd60b8)
It is just after 3:30 EST so not late here. Happy Thanksgiving!
"Corrine,"
You have NO idea how relieved I am over this issue. My last several days have been one (1) big PAIN with little sleep! Only about a half hour to maybe Hour & Half at a time when possible. When this finally came to this END.... Have been asleep most of the day, did not expect to hear anything from this forum until late late this evening. When your message arrived just could not believe my eyes, thought it was a GOOD dream come true. After shaking off the cob-webs and my companion bugging me to go outside (my best friend Farrah, Silky Yorkshire Terrier) and taking her out then coming back to the email. What a relief
I like the dancing smillie face, even without music I could join and cannot dance, two (2) wrong feet, not even left footed
Thank you, Thank you, Thank you, Thank you, Thank you, for the guidance and being there, gave me some courage to think better about my issue
SOLVED ! ! ! May lock this if you wish.