Keep getting a warning "This computer is not running "Genuine Windows Software"

Started by LoneWanderer, November 23, 2016, 10:33:19 AM

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LoneWanderer

"Greetings from the Great Country of TEXAS,"

Started yesterday evening, "This computer is not running Genuine Windows Software" or words to that effect.  Wanting me to go on line to solve this issue.   I have the "Genuine Microsoft Windows" icon in the "Control Panel/System" area lower right hand corner.  Any other have similar issues?
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

Ghost


Ghost

Oops. I see its a Dell so my experience with this problem wont help you.
Sorry.


Corrine

Please do the following:
  • Download MGADiag (by Microsoft) from the following link:  http://go.microsoft.com/fwlink/?linkid=52012
  • Run the tool by double clicking on the file. Press Continue when prompted
  • When it has finished, press Copy then Paste (Ctrl+V) it in an email to you to post.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

LoneWanderer

"Ghost,"

"OOPS!"  This is normal human action, I have many of them per/hour.  Not a problem, you did make an attempt even with the long list of links as well, think I will go with "Corrine" this time and check those other links later.

Quote from: Ghost on November 23, 2016, 01:25:41 PM
Oops. I see its a Dell so my experience with this problem wont help you.
Sorry.
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

LoneWanderer

"Corrine,"

Will do ASAP!  Downloaded the file before posting.   Thank you for this, several people here said, "you may have a virus!"  Did not think so, but; later on some indications gave me another opinion.  Will get back later with a longer message as to what else has gone WRONG! 

Quote from: Corrine on November 23, 2016, 02:07:40 PM
Please do the following:
[/list]
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

Corrine

Take your time.  I'll be around even if I don't get back to you immediately since I may need to consult with one of the "experts" elsewhere.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

techie

If it is a OEM Win 7 Pro then your your Certificate Of Authenticity sticker should be on the side or back of the computer. The OEM key is on the sticker. If it was purchased as a upgrade it should be with the CD. If you right click my computer, then left click properties, it should go to system properties.

Scroll down to bottom right, it should allow you change the product key.

LoneWanderer

"MsCorrine,"

Hope you can make since of this file, all I can see is it is OFFICIALLY VALID!   Of course it is not within those words.  There is another '*.cab' with much more information, mostly in "Mac-Hine language" and not readable by myself.  The file being sent, I hope, is the one you requested, did you want all of the tabs or just this one?

I await your return
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

LoneWanderer

"techie,"

I THANK YOU for this message, this would be very beneficial for those that are NOT very Computer Smart, have been using CPUs and on the web since before Windows and WorldWideWeb (www) were developed.  Do most of mine own troubleshooting and solving my issues, most of the time.  Self taught, not a very good student nor instructor.

Quote from: techie on November 23, 2016, 04:38:19 PM
If it is a OEM Win 7 Pro then your your Certificate Of Authenticity sticker should be on the side or back of the computer. The OEM key is on the sticker. If it was purchased as a upgrade it should be with the CD. If you right click my computer, then left click properties, it should go to system properties.

Scroll down to bottom right, it should allow you change the product key.
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

techie

The registered key is a master installation OEM key and will normally activate on a OEM system. The actual COA is a different key code that is only valid for that system reactivation or re-installation.

My days go back to the 8080 processor, so I have seen a few myself.

Corrine

The error 0x8004FE22 means that a problem was found and internal repairs failed.  I see an indication of what the problem may be and am hoping that I can get hold of Noel Patton.  He is a true expert at dealing with such issues.

In the meantime, it wouldn't hurt to run a SFC (System File Checker) scan which will check and fix any corrupted files on your system.

  • Click Start, and then type cmd in the Start Search box.
  • Right-click cmd in the Programs list, and then right-click Run as administrator.
  • If you are prompted for an administrator password or confirmation, type your password or click Continue
  • At the command prompt, type the following line, and then press ENTER:  sfc /scannow (note the space before the slash)
  • When the scan is complete, if no errors are found, restart your computer and post back
  • If the message does not say "Windows resource protection did not find any integrity violations", restart your computer and run System File Checker again.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

LoneWanderer

"Corrine,"

Will follow your instructions ASAP, but; first find attached a screen shot of the message being presented to me about my system plus NOTE: (lower left corner of the S/S) "0x8004fe22" code greyed out.  Feel sure it was there all along just never noticed.  This may give you some additional clues.  This showed-up just before feeding time for my companion (BEST Friend, Farrah, Silky Yorkie) and myself.

Thank You for this assistance
TIA, CU L8R,
"Lone Wanderer"
Dell OptiPlex 960/w Win7 Professional SP1 64bit; FireFox v52.x x86; WP, WPFW, WPWAR & more
"Do not follow me, Not a leader; Do not walk ahead of me, Not a follower; Walk WITH me, We will get through this life as ONE!"

Corrine

I found another case with the same error code and "tampered" information that Noel provided a fix for I'm waiting to hear back from him on.  With Noel in the U.K. and me across the country from you, as well as the holiday, there may be a delay in getting a response. 

That said, what happens when you click the link to "Resolve online now"?  Do you get to enter your product key?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.