My Security Shield Virus

sjt2900 · June 16, 2011, 06:22:04 PM

I used Superantispyware and Malwarebytes to get rid of the My Security Shield virus and also the nnr.exe file that it probably came with. After using the programs the Security Shield and the nnr.exe were gone.
These removal instructions say that the virus made changes to the Windows Hosts file and should be fixed. It goes on to give instructions, but not being familiar with the hosts files I didn't want to get into anything that might get me into more trouble. I'm not even sure what the Hosts files do. So, can anyone tell me if I should follow these instructions?
I did not use the RKill program they recommend because the problem seemed solved by using Super... and Mal...

I've had problems with this computer before and sought help on this forum, but was unable to follow through and I apologize for that. Life got in the way and the computer had to take a back seat. Now I really want to get it fixed.

http://www.bleepingcomputer.com/virus-removal/remove-my-security-shield

Corrine · June 16, 2011, 06:59:42 PM

Hi, sjt2900.

In simple terms, the HOSTS file can be used in two ways. One way is to add "bad" sites to the HOSTS file directing the IP address to "home". This will prevent you from being able to access those bad sites. For example, placing the IP address 74.55.178.34 + www.google.com in the hosts file would result in attempts to reach LandzDown Forum being redirected to Google. The reverse use of the HOSTS file is to place the IP address of a "good" site with the URL of the site.

If there are entries added to the HOSTS file by the rogue, you will continue to be redirected to the sites the malware added to the file.

Let's start with the first step: Did you download hosts-perm.bat Download Link to your desktop and then run it as instructed in the tutorial?

sjt2900 · June 16, 2011, 07:18:48 PM

I wasn't going to download anything until I talked to people who know what they're doing, but I will do it now if you say so.

sjt2900 · June 16, 2011, 07:40:50 PM

Well, I downloaded hosts-perm.bat. and then I get this.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

Corrine · June 16, 2011, 08:39:17 PM

Perfect! That is what you should have in the HOSTS file unless you use Spybot Search & Destroy's Teatimer or a a program like MVPHosts (which block "bad sites").

Is your computer back to normal or do you need additional assistance?

In looking at your previous topic, you were having problems with Java. There have been a number of critical security updates since then not only to Java but also to Adobe Flash Player and Adobe Reader.

R-C · June 16, 2011, 09:57:02 PM

http://ths.gardenweb.com/forums/load/comphelp/msg0613560720831.html?2

link to the GW thread

Corrine · June 16, 2011, 10:27:41 PM

Thanks, R-C.

sjt2900 · June 17, 2011, 03:52:23 PM

Everything seems to be working fine now. I ran Secunia PSI and it says everything is patched up to date. Thanks so much for the help!

sjt2900 · June 17, 2011, 04:42:42 PM

Whoops! Spoke too soon. It seems I have Google Redirect Virus. I ran Malwarebytes and it didn't find anything. I'm running SuperAntiSpyware now and so far it's found Trojan.Agent/Gen Nullo[Short], but it's not done yet.

Corrine · June 17, 2011, 04:49:20 PM

Let's see a DDS log. If you no longer have it on your computer, download DDS.scr by sUBs from one of the following links and save it to your desktop.
Link 1
Link 2

Double-Click dds.scr and a command window will appear. This is normal
Shortly after two logs will appear, DDS.txt & Attach.txt
A window will open instructing you save & post the logs
Save the logs to a convenient place such as your desktop
Copy the contents of both logs & post in your next reply

sjt2900 · June 17, 2011, 05:17:08 PM

.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.5.0_12
Run by Stephanie Turner at 12:13:17 on 2011-06-17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1410 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Macrium\Reflect\ReflectService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\program files\real\realplayer\update\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Documents and Settings\Stephanie Turner\Start Menu\Programs\Startup\ScaleGrd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&fr=yie7c
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [NeroCheck] c:\windows\system32\\NeroCheck.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [PC Pitstop Optimize Reminder] c:\program files\pcpitstop\optimize2\Reminder.exe
mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=1800
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0379.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
StartupFolder: c:\documents and settings\stephanie turner\start menu\programs\startup\ScaleGrd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{176130bc-99a1-41fe-a78b-56045e33ad70}\Icon3E5562ED7.ico
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
DPF: {264AED84-12F1-4CA1-8AA7-EB939AE58D8D} - hxxps://vpn.aventinerei.com/CACHE/webvpn/stc/1/binaries/stcweb.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://vpn.aventineenergy.com/CACHE/stc/1/binaries/vpnweb.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1196706798359
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - hxxp://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
TCP: DhcpNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{D712604F-CBC5-4595-B11F-174E8EF0CFB7} : DhcpNameServer = 192.168.1.1 192.168.1.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2011-1-17 16024]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 165264]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 ReflectService;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2011-1-17 220824]
R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-4-19 993848]
R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-4-19 399416]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-2-3 427192]
R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [2007-11-28 36224]
R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]
S1 MpKsl569355b0;MpKsl569355b0;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{4df35c41-a39c-48de-b88d-d1057b647393}\mpksl569355b0.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{4df35c41-a39c-48de-b88d-d1057b647393}\MpKsl569355b0.sys [?]
S1 MpKslb50d6339;MpKslb50d6339;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a768bdec-eed7-4fe0-b373-b2f2ab5861c9}\mpkslb50d6339.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a768bdec-eed7-4fe0-b373-b2f2ab5861c9}\MpKslb50d6339.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S3 CSVirtA;Cisco Systems SSL VPN Adapter;c:\windows\system32\drivers\CSVirtA.sys [2007-11-28 22136]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S3 PortEmulatorTSP650;Port Emulator (TSP650);c:\program files\starmicronics\tsp650\software\virtualportemulator\software\vspeu\portemu_umdf.exe [2007-6-25 114688]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]
.
=============== Created Last 30 ================
.
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-06-16 20:49:33   159744   ----a-w-   c:\program files\internet explorer\plugins\npqtplugin.dll
2011-06-16 18:03:26   --------   d-----w-   c:\documents and settings\stephanie turner\local settings\application data\Secunia PSI
2011-06-16 18:03:18   --------   d-----w-   c:\program files\Secunia
2011-06-16 15:26:58   --------   d-----w-   c:\windows\system32\wbem\repository\FS
2011-06-16 15:26:58   --------   d-----w-   c:\windows\system32\wbem\Repository
2011-06-16 13:54:28   495616   ----a-w-   c:\documents and settings\stephanie turner\local settings\application data\nyswrvlatj.exe
2011-06-16 13:54:26   495616   ----a-w-   c:\documents and settings\stephanie turner\local settings\application data\rnicmpsj.exe
2011-06-16 13:54:21   495616   ----a-w-   c:\documents and settings\stephanie turner\local settings\application data\mvmvyvwlxh.exe
2011-06-16 13:54:20   464896   ----a-w-   c:\documents and settings\stephanie turner\local settings\application data\gcquvbfteq.exe
2011-06-16 11:04:33   233472   --sha-r-   c:\windows\system32\eapsvc9.dll
2011-06-14 20:00:01   404640   ----a-w-   c:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-10 11:23:02   6962000   ----a-w-   c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{616a6250-9e47-4e3d-b1e7-999f6a72254a}\mpengine.dll
2011-06-07 23:47:18   --------   d-----w-   c:\program files\common files\xing shared
2011-06-06 17:55:30   183696   ----a-w-   c:\program files\internet explorer\plugins\nppdf32.dll
.
==================== Find3M ====================
.
2011-06-07 23:46:23   348160   ----a-w-   c:\windows\system32\msvcr71.dll
2011-05-29 14:11:30   39984   ----a-w-   c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 14:11:20   22712   -c--a-w-   c:\windows\system32\drivers\mbam.sys
2011-05-25 00:14:10   222080   ------w-   c:\windows\system32\MpSigStub.exe
.
============= FINISH: 12:14:08.42 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-12.02)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 11/28/2007 2:10:22 PM
System Uptime: 6/17/2011 12:03:32 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0M3918
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | Microprocessor | 2793/800mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 233 GiB total, 221.337 GiB free.
D: is CDROM ()
X: is NetworkDisk (NTFS) - 233 GiB total, 221.337 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Cisco Systems SSL VPN Adapter
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco Systems SSL VPN Adapter
PNP Device ID: ROOT\NET\0000
Service: CSVirtA
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
Device ID: ROOT\NET\0001
Manufacturer: Cisco Systems
Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
PNP Device ID: ROOT\NET\0001
Service: vpnva
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Cisco Systems VPN Adapter
Device ID: ROOT\NET\0002
Manufacturer: Cisco Systems
Name: Cisco Systems VPN Adapter
PNP Device ID: ROOT\NET\0002
Service: CVirtA
.
==== System Restore Points ===================
.
RP1: 6/16/2011 9:35:05 AM - System Checkpoint
RP2: 6/16/2011 10:26:06 AM - Restore Operation
RP3: 6/16/2011 3:48:36 PM - Installed QuickTime
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.1.0)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVS DVD Player version 2.4
AVS DVDMenu Editor 1.2.1.19
AVS Video Tools 5.6
Bonjour
Carbonite Online Backup Setup
Cisco AnyConnect VPN Client
Cisco SSL VPN Client
Cisco Systems VPN Client 4.8.02.0010
Critical Update for Windows Media Player 11 (KB959772)
Google Earth
Google Update Helper
Google Updater
GrainTrac for Windows
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel(R) PRO Network Connections Drivers
iTunes
J2SE Runtime Environment 5.0 Update 12
Java Auto Updater
Java(TM) 6 Update 23
Java(TM) 6 Update 7
Lexmark Z600 Series
Macrium Reflect
Malwarebytes' Anti-Malware version 1.51.0.1200
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Default Manager
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional
Microsoft Search Enhancement Pack
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft UI Engine
Microsoft User-Mode Driver Framework Feature Pack 1.5
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows XP Video Decoder Checkup Utility
Move Media Player
MSN Toolbar
MSN Toolbar Platform
MSXML 6.0 Parser (KB933579)
Nero - Burning Rom
NVIDIA Drivers
PE Builder 3.1.10a
Print Server Utilities
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Revo Uninstaller 1.91
ScaleTrac
Secunia PSI (2.0.0.3003)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SoundMAX
SUPERAntiSpyware
TSP650 Setup
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB978506)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation
Windows XP Service Pack 3
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
6/16/2011 9:36:15 AM, error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
6/16/2011 9:36:15 AM, error: Service Control Manager [7000] - The Java Quick Starter service failed to start due to the following error: The system cannot find the file specified.
6/16/2011 5:48:05 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Malware Protection Center    Update Stage: Install    Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x86&eng=1.1.6903.0&avdelta=1.105.1687.0&asdelta=1.105.1687.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\NETWORK SERVICE    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070008    Error description: Not enough storage is available to process this command.
6/16/2011 5:48:05 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Malware Protection Center    Update Stage: Install    Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x86&eng=1.1.6903.0&avdelta=1.105.1687.0&asdelta=1.105.1687.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\NETWORK SERVICE    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070008    Error description: Not enough storage is available to process this command.
6/16/2011 5:48:05 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Malware Protection Center    Update Stage: Install    Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x86&eng=1.1.6903.0&avdelta=1.105.1687.0&asdelta=1.105.1687.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094    Signature Type: AntiSpyware    Update Type: Full    User: NT AUTHORITY\NETWORK SERVICE    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070008    Error description: Not enough storage is available to process this command.
6/16/2011 5:48:05 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Malware Protection Center    Update Stage: Install    Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x86&eng=1.1.6903.0&avdelta=1.105.1687.0&asdelta=1.105.1687.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094    Signature Type: AntiSpyware    Update Type: Full    User: NT AUTHORITY\NETWORK SERVICE    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070008    Error description: Not enough storage is available to process this command.
6/16/2011 5:47:53 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Update Server    Update Stage: Search    Source Path: Default URL    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\SYSTEM    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070424    Error description: The specified service does not exist as an installed service.
6/16/2011 12:07:43 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde
6/16/2011 12:06:17 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
6/16/2011 10:23:33 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:22:51 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/16/2011 10:22:49 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
6/16/2011 10:09:07 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MpFilter MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL Tcpip
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The Cisco Systems, Inc. STC Agent service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The Cisco AnyConnect VPN Agent service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/16/2011 10:09:07 AM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/14/2011 6:34:04 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Update Server    Update Stage: Search    Source Path: Default URL    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\SYSTEM    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070424    Error description: The specified service does not exist as an installed service.
6/13/2011 6:01:29 AM, error: Service Control Manager [7000] - The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.
6/13/2011 6:00:03 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1687.0    Update Source: Microsoft Update Server    Update Stage: Search    Source Path: Default URL    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\SYSTEM    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070424    Error description: The specified service does not exist as an installed service.
6/10/2011 6:22:40 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures.    New Signature Version:    Previous Signature Version: 1.105.1097.0    Update Source: Microsoft Update Server    Update Stage: Search    Source Path: Default URL    Signature Type: AntiVirus    Update Type: Full    User: NT AUTHORITY\SYSTEM    Current Engine Version:    Previous Engine Version: 1.1.6903.0    Error code: 0x80070424    Error description: The specified service does not exist as an installed service.
.
==== End Of File ===========================

Corrine · June 17, 2011, 07:02:27 PM

BTW, this is your third topic here. In the previous two topics, you did not follow through to completion and you still have the same old, vulnerable, Java installed on your computer.

Please go to add/remove programs and uninstall the following:

J2SE Runtime Environment 5.0 Update 12
Java(TM) 6 Update 23
Java(TM) 6 Update 7

Please download JavaRa and unzip it to your desktop.

Double-click on JavaRa.exe to start the program. (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
Click on Remove Older Versions to remove older versions of Java.
A logfile will pop up. Please save it to a convenient location.

Then download and install Java SE Runtime Environment 6u26.

Note: UNCHECK any pre-checked toolbar and/or software options presented with the update. They are not part of the software update and are completely optional.

After you have taken care of Java, please do the following:

Please follow these instructions carefully.

Download ComboFix from one of the following locations:

Link 1
Link 2

!!! IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your antivirus and anti-malware security applications. If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray.

Note: If you are unsure how to disable your security software, see the instructions in this topic at Tech Support Forum: How to disable your security applications.

Now, please run ComboFix:

Note: If infections are found, ComboFix will automatically reboot the machine to complete the removal process. Please ensure all opened windows are closed before proceeding.
Double-click ComboFix.exe on your desktop and follow the prompts.
As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Please note: If the Microsoft Windows Recovery Console is already installed on the computer, ComboFix will continue the malware removal procedures.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click "Yes" to continue scanning for malware.

When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply.

You also need a software firewall. The following firewall programs are free for personal use.

Online Armor Free
-- Setup instructions at http://www.tallemu.com/webhelp3/Welcome.html
-- Additional assistance at the support forum at http://support.tallemu.com/vbforum/
Sunbelt Personal Firewall Free

sjt2900 · June 18, 2011, 12:45:52 AM

I deleted J2SE Runtime... and it seemed to work fine. When I try to delete Java(TM) 6 Update 23 I get, "Internal Error 2753.regutils.dll and then "Fatal error during installation."

I don't find Java 6 Update 7 in add and remove programs.

Corrine · June 18, 2011, 01:24:49 AM

Ok, move on to JavaRa. We'll work it out. :)

sjt2900 · June 18, 2011, 01:59:41 AM

When I try to install Java SE Runtime Environment 6u26 I get the Internal Error 2753.regutils.dll message again.