Unknown problem on laptop

Started by Sojourner, June 16, 2012, 01:52:19 AM

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Sojourner

June 16, 2012, 01:52:19 AM
running XP

It had AVG installed and AVG had been recently run (like in the past few days).

It had no other spyware/malware/antivirus programs that I'm aware of (it's an inherited laptop)

This morning it stopped getting out on the internet - similar behavior to the desktop (in that other thread below, boy am I embarrassed - no virii/malware but once in the last 10 years, and that was 2 years ago...)

The only common factors between the two are dropbox and MOG.  In fact I installed and ran the MOG desktop app for the first time yesterday or the day before.  MOG is flash-based.  Dropbox has been disabled on both systems but I ran scans at virustotal on all the non-text files and no sign of a virus.  Don't think it came in via dropbox.

Ran AVG and it found nothing.  However I noticed it flashing up a DOS command box when I opened it from the tray which I had never noticed before so I suspect it was hijacked.

Uninstalled AVG and installed Avast - ran a complete rootkit scan at boot (took hours), found nothing.  Ran a complete scan after boot - found nothing of consequence.  Uninstalled Thunderbird just in case (not my installation, not my mail, hasn't been opened in months, but it was one of the "probably of no consequence" things that showed up on the Avast scan).

Ran DDS.scr

here is dds.txt

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13  BrowserJavaVersion: 1.6.0_26
Run by Kevin at 21:29:29 on 2012-06-15
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.3070.2395 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\PHAROS~1\Core\CTskMstr.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\WebUpdateSvc4.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\Documents and Settings\Kevin\Local Settings\Application Data\Autobahn\mlb-nexdef-autobahn.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080121
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080121
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:4664/&s=GC2o3GPif2wLPJbCSEWj1v4atX8
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\kevin\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [<NO NAME>]
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe"  -osboot
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNDY1MDc5OTE5LVRCOSsyLUZMKzktRjEwTSs1LVFJWDErNC1YMjAxMCsyLUYxME0xMEQrMi1MSUMrNy1GTDEwKzEtU1AxKzEtU1VEKzE"&"prod=90"&"ver=10.0.1424
StartupFolder: c:\docume~1\kevin\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\kevin\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\kevin\startm~1\programs\startup\mlbtvn~1.lnk - c:\documents and settings\kevin\local settings\application data\autobahn\mlb-nexdef-autobahn.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{16274CFA-324C-424F-9D1B-E2764568162E} : DhcpNameServer = 209.18.47.61 209.18.47.62
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\kevin\application data\mozilla\firefox\profiles\gfb819ds.default\
FF - prefs.js: browser.search.selectedEngine - DuckDuckGo
FF - prefs.js: browser.startup.homepage - hxxp://www.lspace.org/books/reading-order-guides/the-discworld-reading-order-guide-20.jpg
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\kevin\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_235.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Ghostery: firefox@ghostery.com - %profile%\extensions\firefox@ghostery.com
FF - Ext: Form History Control: formhistory@yahoo.com - %profile%\extensions\formhistory@yahoo.com
FF - Ext: Xmarks: foxmarks@kei.com - %profile%\extensions\foxmarks@kei.com
FF - Ext: Go Parent Folder: goParentFolder@alice - %profile%\extensions\goParentFolder@alice
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: Show Parent Folder: showParentFolder@alice - %profile%\extensions\showParentFolder@alice
FF - Ext: FlashGot: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34} - %profile%\extensions\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
FF - Ext: ReloadEvery: {888d99e7-e8b5-46a3-851e-1ec45da1e644} - %profile%\extensions\{888d99e7-e8b5-46a3-851e-1ec45da1e644}
FF - Ext: DownloadHelper: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} - %profile%\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: FoxClocks: {d37dc5d0-431d-44e5-8c91-49419370caa1} - %profile%\extensions\{d37dc5d0-431d-44e5-8c91-49419370caa1}
FF - Ext: BetterPrivacy: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3} - %profile%\extensions\{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
FF - Ext: DownThemAll!: {DDC359D1-844A-42a7-9AA1-88A850A938A8} - %profile%\extensions\{DDC359D1-844A-42a7-9AA1-88A850A938A8}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2010-9-7 202048]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-1-25 24652]
R2 WebUpdate4;Web Update Wizard Service V4;c:\windows\system32\WebUpdateSvc4.exe [2007-6-25 229592]
RUnknown aswFsBlk;aswFsBlk;

  • RUnknown aswSnx;aswSnx;

  • RUnknown aswSP;aswSP;

  • S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\toolbarbroker.exe --> c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [?]
    S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys [2011-5-6 6016]
    S3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\drivers\dc3d.sys [2011-9-20 45288]
    S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2011-5-6 19968]
    S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2011-5-6 8320]
    S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\Motousbnet.sys [2011-5-6 23424]
    S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys [2011-5-6 9472]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    .
    =============== Created Last 30 ================
    .
    2012-06-16 01:26:00   --------   d-----w-   C:\avast! sandbox
    2012-06-15 15:53:29   --------   d-----w-   c:\program files\AVAST Software
    2012-06-15 15:53:29   --------   d-----w-   c:\documents and settings\all users\application data\AVAST Software
    2012-06-14 04:54:32   --------   d-----w-   c:\documents and settings\kevin\local settings\application data\Deployment
    2012-06-08 17:31:26   --------   d-----w-   c:\program files\iPod
    2012-06-08 17:31:20   --------   d-----w-   c:\program files\iTunes
    2012-06-03 00:43:30   --------   d-----w-   c:\program files\Dropbox
    .
    ==================== Find3M  ====================
    .
    2012-05-31 13:22:09   599040   ----a-w-   c:\windows\system32\crypt32.dll
    2012-05-15 15:39:54   832512   ----a-w-   c:\windows\system32\wininet.dll
    2012-05-15 13:20:33   1863168   ----a-w-   c:\windows\system32\win32k.sys
    2012-05-10 22:33:24   70304   -c--a-w-   c:\windows\system32\FlashPlayerCPLApp.cpl
    2012-05-10 22:33:24   419488   ----a-w-   c:\windows\system32\FlashPlayerApp.exe
    2012-05-04 13:16:13   2148352   ----a-w-   c:\windows\system32\ntoskrnl.exe
    2012-05-04 12:32:19   2026496   ----a-w-   c:\windows\system32\ntkrnlpa.exe
    2012-05-02 13:46:36   139656   ----a-w-   c:\windows\system32\drivers\rdpwd.sys
    2012-04-23 14:46:47   78336   ----a-w-   c:\windows\system32\ieencode.dll
    2012-04-23 14:46:47   1830912   ----a-w-   c:\windows\system32\inetcpl.cpl
    2012-04-23 14:46:47   17408   ------w-   c:\windows\system32\corpol.dll
    2012-04-19 00:56:30   94208   ----a-w-   c:\windows\system32\QuickTimeVR.qtx
    2012-04-19 00:56:30   69632   ----a-w-   c:\windows\system32\QuickTime.qts
    .
    ============= FINISH: 21:30:27.64 ===============



    ATTACH.TXT

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume2
    Install Date: 1/25/2008 6:56:02 PM
    System Uptime: 6/15/2012 2:36:42 PM (7 hours ago)
    .
    Motherboard: Dell Inc. |  | 0WY040
    Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz | Microprocessor | 2194/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 146 GiB total, 39.759 GiB free.
    D: is CDROM (CDFS)
    E: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP713: 3/18/2012 9:36:13 PM - System Checkpoint
    RP714: 4/16/2012 1:26:22 PM - Software Distribution Service 3.0
    RP715: 4/17/2012 3:00:16 AM - Software Distribution Service 3.0
    RP716: 4/18/2012 3:35:48 AM - System Checkpoint
    RP717: 4/19/2012 4:35:50 AM - System Checkpoint
    RP718: 4/29/2012 7:15:54 PM - System Checkpoint
    RP719: 4/30/2012 7:53:48 PM - System Checkpoint
    RP720: 5/7/2012 12:50:35 PM - System Checkpoint
    RP721: 5/10/2012 8:15:23 PM - System Checkpoint
    RP722: 5/11/2012 3:00:16 AM - Software Distribution Service 3.0
    RP723: 5/11/2012 4:37:26 AM - Software Distribution Service 3.0
    RP724: 5/12/2012 5:04:50 AM - System Checkpoint
    RP725: 5/13/2012 6:04:49 AM - System Checkpoint
    RP726: 5/14/2012 7:04:50 AM - System Checkpoint
    RP727: 5/15/2012 8:05:41 PM - System Checkpoint
    RP728: 5/16/2012 8:09:15 PM - System Checkpoint
    RP729: 5/17/2012 9:09:02 PM - System Checkpoint
    RP730: 5/18/2012 10:09:02 PM - System Checkpoint
    RP731: 5/19/2012 11:06:24 PM - System Checkpoint
    RP732: 5/20/2012 11:09:02 PM - System Checkpoint
    RP733: 5/22/2012 12:09:02 AM - System Checkpoint
    RP734: 5/23/2012 1:09:02 AM - System Checkpoint
    RP735: 5/24/2012 2:09:03 AM - System Checkpoint
    RP736: 5/25/2012 3:09:40 AM - System Checkpoint
    RP737: 5/26/2012 4:09:03 AM - System Checkpoint
    RP738: 5/27/2012 5:08:03 AM - System Checkpoint
    RP739: 5/28/2012 6:08:03 AM - System Checkpoint
    RP740: 5/29/2012 9:17:13 AM - System Checkpoint
    RP741: 6/2/2012 4:00:54 PM - System Checkpoint
    RP742: 6/3/2012 5:41:58 PM - System Checkpoint
    RP743: 6/4/2012 7:18:08 PM - System Checkpoint
    RP744: 6/4/2012 11:22:08 PM - Software Distribution Service 3.0
    RP745: 6/5/2012 11:58:37 PM - System Checkpoint
    RP746: 6/7/2012 2:19:35 PM - System Checkpoint
    RP747: 6/8/2012 5:50:26 PM - System Checkpoint
    RP748: 6/9/2012 6:27:22 PM - System Checkpoint
    RP749: 6/10/2012 7:05:57 PM - System Checkpoint
    RP750: 6/12/2012 12:50:36 AM - System Checkpoint
    RP751: 6/13/2012 1:33:06 AM - System Checkpoint
    RP752: 6/14/2012 8:38:43 AM - Software Distribution Service 3.0
    RP753: 6/15/2012 10:58:07 AM - System Checkpoint
    RP754: 6/15/2012 11:53:29 AM - avast! Free Antivirus Setup
    RP755: 6/15/2012 11:53:41 AM - avast! Free Antivirus Setup
    RP756: 6/15/2012 11:53:45 AM - Removed AVG 2011
    RP757: 6/15/2012 11:55:27 AM - Removed AVG 2011
    RP758: 6/15/2012 12:03:10 PM - avast! Free Antivirus Setup
    RP759: 6/15/2012 9:29:03 PM - avast! Free Antivirus Setup
    .
    ==== Installed Programs ======================
    .
    .
    µTorrent
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.3)
    AIM 7
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft PhotoStudio 6
    Audiosurf
    Bejeweled Deluxe
    Bonjour
    Broadcom Management Programs
    Browser Address Error Redirector
    Business Complete Care Services Agreement
    calibre
    Canon CanoScan LiDE 700F User Registration
    Canon MP Navigator EX 2.1
    Canon Utilities Solution Menu
    CanoScan LiDE 700F Scanner Driver
    Compatibility Pack for the 2007 Office system
    Conexant HDA D330 MDC V.92 Modem
    Critical Update for Windows Media Player 11 (KB959772)
    Cthulhu Saves the World
    CutePDF Writer 2.8
    Dell Support Center
    Dell Touchpad
    Dell Wireless WLAN Card Utility
    Digital Line Detect
    DivX Converter
    Download Updater (AOL LLC)
    Dropbox
    ExamView Assessment Suite
    Fable III
    Google Chrome
    Google Talk (remove only)
    High Definition Audio Driver Package - KB835221
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    Indiana Jones and the Fate of Atlantis
    IntelliSonic Speech Enhancement
    iTunes
    J2SE Runtime Environment 5.0 Update 6
    JabRef 2.4.2
    Java Auto Updater
    Java(TM) 6 Update 26
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    Kyodai Mahjongg 2006 v1.42
    Logitech QuickCam Software
    Logitech® Camera Driver
    Machinarium
    MediaDirect
    Mendeley Desktop 0.9.2.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2656353)
    Microsoft .NET Framework 1.1 Security Update (KB2656370)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft IntelliPoint 8.2
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
    Microsoft National Language Support Downlevel APIs
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office XP Media Content
    Microsoft Office XP Professional
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft VC9 runtime libraries
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft XNA Framework Redistributable 4.0
    MiKTeX 2.7
    MLB.TV NexDef Plug-in
    Modem Diagnostic Tool
    MotoHelper 2.0.24 Driver 4.7.1
    MotoHelper MergeModules
    Motorola Mobile Drivers Installation 4.7.1
    Mozilla Firefox (3.6.28)
    MSVCRT
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser (KB933579)
    National Pastime Almanac 1876-2009
    NetWaiting
    NVIDIA Drivers
    Nvu 1.0PR
    OpenAL
    Osmos
    OutlookAddinSetup
    Pharos
    Plants Vs Zombies
    Puzzle Quest 2
    QuickSet
    QuickTime
    R for Windows 2.12.2
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    Roxio Creator Audio
    Roxio Creator BDAV Plugin
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator DE
    Roxio Creator Tools
    Roxio Drag-to-Disc
    Roxio Express Labeler
    Roxio MyDVD DE
    Roxio Update Manager
    RStudio
    SearchAssist
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB2183461)
    Security Update for Windows Internet Explorer 7 (KB2360131)
    Security Update for Windows Internet Explorer 7 (KB2416400)
    Security Update for Windows Internet Explorer 7 (KB2482017)
    Security Update for Windows Internet Explorer 7 (KB2497640)
    Security Update for Windows Internet Explorer 7 (KB2530548)
    Security Update for Windows Internet Explorer 7 (KB2544521)
    Security Update for Windows Internet Explorer 7 (KB2559049)
    Security Update for Windows Internet Explorer 7 (KB2586448)
    Security Update for Windows Internet Explorer 7 (KB2618444)
    Security Update for Windows Internet Explorer 7 (KB2647516)
    Security Update for Windows Internet Explorer 7 (KB2675157)
    Security Update for Windows Internet Explorer 7 (KB2699988)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB936782)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2510581)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2709162)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Segoe UI
    Sid Meier's Civilization IV
    Sid Meier's Civilization V
    Skype Toolbars
    Skype™ 4.2
    Sonic Activation Module
    Spotify
    Spybot - Search & Destroy
    Stat/Transfer Nine
    Stata 10
    Steam
    Team Fortress 2
    The Dig
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    VC80CRTRedist - 8.0.50727.6195
    Viewpoint Media Player
    Web Update Wizard (Redistributable) 4.0
    WebFldrs XP
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Messenger
    Windows Live Upload Tool
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3
    WinEdt 6
    WinRAR archiver
    World of Warcraft
    .
    ==== Event Viewer Messages From Past Week ========
    .
    6/14/2012 8:38:32 AM, error: W32Time [17]  - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time-b.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    .
    ==== End Of File ===========================

Sojourner

#1
June 16, 2012, 02:20:12 AM
And I forgot to mention - it would appear that all of my addons (like Ghostery and AdBlock plus) are blocked on the laptop.  In fact its not so much that you can't get out on the internet - FF at least will run, but with no addons as far as I can tell.  When I try to open the AddOns manager, it locks up the browser.

On Chrome, at least some of the time, it shows a "broken" page with a sad face.  Adblock and ghostery are not appearing on the browser either (you know, the little icons in the upper corner that show they're active, they're not there and ads are not being blocked)

Corrine

#2
June 17, 2012, 12:21:09 AM
Hi, Sojourner.

I take it that you have no problem connecting with IE.  Since support ended for Firefox 3 several months ago, you first step should be to download the latest update and see if that solves the problem with Firefox.

You have seriously outdated Java on the XP machine.  Please uninstall the following:

J2SE Runtime Environment 5.0 Update 6
JabRef 2.4.2 [Note:  This is for Linux, not Windows]
Java Auto Updater
Java(TM) 6 Update 26
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7

Seeing as how it takes up so much space, while you are at it, I suggest deleting the Java downloads stored in your downloads folder:

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab


Please download JavaRa and unzip it to your desktop.


  • Double-click on JavaRa.exe to start the program.  (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
  • Click on Remove Older Versions to remove older versions of Java.
  • A logfile will pop up. Please save it to a convenient location.
Then download and install Java SE Runtime Environment 7u5 from .   

Note:  UNCHECK any pre-checked toolbar and/or software options presented with the update.  They are not part of the software update and are completely optional.   


After the above has been completed, please follow these instructions carefully.

Download ComboFix from one of the following locations:

Link 1
Link 2

!!! IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your antivirus and anti-malware security applications. If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray. 

Note:  If you are unsure how to disable your security software, see the instructions in this topic at Tech Support Forum:  How to disable your security applications.

Now, please run ComboFix:

  • Note:  If infections are found, ComboFix will automatically reboot the machine to complete the removal process.  Please ensure all opened windows are closed before proceeding.
  • Double-click ComboFix.exe on your desktop and follow the prompts.
  • As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    Please note: If the Microsoft Windows Recovery Console is already installed on the computer, ComboFix will continue the malware removal procedures.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
  • When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


  • After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click "Yes" to continue scanning for malware.

  • When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Sojourner

#3
June 17, 2012, 06:23:20 PM
Sorry, forgot to run combofix!  I'll go do that momentarily.  I'll also upgrade the java but probably not the FF, and I have no idea whether or not IE will run - I NEVER run IE.  I doubt there's even an icon for it on that desktop. 

The machine was a hand-me-down so I'm not surprised there's out of date software on it.  The FF will probably stay the same - I have to check and see how much memory is on that machine.  I know FF 11 was very crashy on my netbook and had to be backed out.  3.xx is the last supported version of FF before 11 (I know there were lots of version in between but they weren't continuing support for them - 3.xx was supported until about a month ago, that means security updates until that time).  FF "new" versions have become very problematic in the last year or two.  Everything between 3.xx and 11 was a mess, and frankly 11's not much better, nor 12, 13, or 14 (not sure but I THINK that's supposedly out of beta now). 

For one thing the only place I can work with my bookmarks now is on that laptop with 3.xx because 11 and up (actually this seems to have started in 4) have a serious bug in the book mark manager that is affecting me.  Sorry to go on, but I have good reasons for most of the things I do and this is one of them.  Java update, sure.  Not sure how that got out of sync so badly - previous owner must have disabled autoupdating.  But FF 3.xx is most likely staying on there until they get the book mark manager fixed in FF, and that may be awhile because apparently only a tiny minority of FF users are being affected.  I'll just have to curb browsing on there in the meantime I guess, and use it as a "book mark editor".

I think this is on the laptop is actual malware; it's looking more and more like the desktop was having problems with conflicting anti-malware and antiviral programs that I didn't even realize were on there.  I'm going to have to be extra careful about making sure no leechware comes with legitimate software - sometimes I click to fast and miss it, plus they seem to be getting trickier about hiding it as well.

Thanks for your help to date.  There are Windows updates pending on the desktop ATM so I'll get to that soon as well.
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