warning boxes popping up computer to become non responsive and fre

Started by mare_wbpa, June 04, 2013, 01:24:23 AM

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mare_wbpa

#105
July 04, 2013, 10:47:23 PM
I saved the fix-it to my desktop.  I double clicked on it, box popped up telling me that I need SP3 to run it.  I click on "install from Windows Updates".  Page says I need to be running IE 5 or later.  I close Firefox and open IE, I have version 8.  I  click on "install from Windows Updates" again, it sends me to the same page telling me I need IE5, I click on Microsoft Download Center.  Click to Download SP3 and it just sends me back to the page telling me that I need IE5 and how to update using Automatic Updates, which has been set on auto.

DonnaB

#106
July 04, 2013, 11:23:05 PM
Ok, mare. I'm not sure if this is a hardware or software problem. Let's check your harddrive for inconsistencies first,

Please do the following: (please note: this may take a while to complete)


  • Click on Start > Run and type in cmd
  • Press Enter
  • In the Command Prompt window type chkdsk c:/r and press Enter.
    Please Note the space between k c:/r
  • The next dialog box will now show the following:

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? <Y/N>

  • Type Y and reboot the computer.

  • Checkdisk will start once the computer reboots. It can take up to an hour or more to complete as it goes through the stages. Allow it to run uninterrupted till complete.
To find the log that is produced please do the following:

Please download ListChkdskResult by SleepyDude to the desktop.


  • Double click on the icon and click Run
  • The log will appear on your desktop as a .txt file and the notepad will open.
Please copy and paste the results in your next reply.

Thank you,

Donna :)
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#107
July 05, 2013, 10:34:33 PM
Before I proceed to your last instructions I thought it might be worth mentioning that my antivirus blocked a threat.  It was Exploit Invisible iFrame Injection (type1707).

DonnaB

#108
July 05, 2013, 11:06:51 PM
Do you recall which webpage you were visiting that produced this alert? If you know for sure it is a safe webpage, you can report that to AVG here so they can correct the issue.

Otherwise, it is safe to proceed.  :thumbsup:
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#109
July 07, 2013, 06:13:43 PM
Sorry I took so long.

ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013

------< Log generate on 7/7/2013 2:11:32 PM >------
Category: 0
Computer Name: YOUR-F78BF48CE2
Event Code: 1001
Record Number: 21714
Source Name: Winlogon
Time Written: 20130707132017.000000-240
Event Type: information
User:
Message: Checking file system on C:
The type of the file system is NTFS.
Volume label is PRESARIO.

A disk check has been scheduled.
Windows will now check the disk.                         
Cleaning up minor inconsistencies on the drive.
Cleaning up 7815 unused index entries from index $SII of file 0x9.
Cleaning up 7815 unused index entries from index $SDH of file 0x9.
Cleaning up 7815 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

189173879 KB total disk space.
  43772604 KB in 104476 files.
     45388 KB in 14596 indexes.
         0 KB in bad sectors.
    379271 KB in use by the system.
     65536 KB occupied by the log file.
144976616 KB available on disk.

      4096 bytes in each allocation unit.
  47293469 total allocation units on disk.
  36244154 allocation units available on disk.

Internal Info:
40 3f 03 00 2c d1 01 00 87 96 02 00 00 00 00 00  @?..,...........
ce 38 00 00 04 00 00 00 b6 24 00 00 00 00 00 00  .8.......$......
8c 0d db 03 00 00 00 00 b8 0a 77 43 00 00 00 00  ..........wC....
50 6d ce 64 00 00 00 00 5c 49 65 19 04 00 00 00  Pm.d....\Ie.....
64 10 fc 0a 07 00 00 00 4a 34 52 d8 0b 00 00 00  d.......J4R.....
99 9e 36 00 00 00 00 00 28 3e 07 00 1c 98 01 00  ..6.....(>......
00 00 00 00 00 f0 aa 6f 0a 00 00 00 04 39 00 00  .......o.....9..

Windows has finished checking your disk.
Please wait while your computer restarts.


-----------------------------------------------------------------------

DonnaB

#110
July 08, 2013, 12:26:46 AM
Ok. mare,

Let's do a system file checker.


  • Open an elevated command prompt by right clicking on the command prompt and choosing Run as administrator.
  • In the elevated command prompt, type sfc /scannow and press Enter. Please note the space between sfc /. <--Very Important
  • This may take a little bit of time to finish so your patience will be needed.
  • When the scan is complete, open another elevated command prompt and copy and paste the following command, then press Enter.

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

  • This will place a sfcdetails.txt file on your desktop with only the SFC scan result details from the CBS.LOG in it.
  • Please copy and paste the results in your next reply.
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#111
July 08, 2013, 05:55:59 PM
Do you mean to start up in safe mode with command prompt?  There is a command prompt on my start menu right now, but when I right click on that, there is no option to run as administrator.

DonnaB

#112
July 08, 2013, 06:16:36 PM
Oh my goodness! I am so sorry. Those are instructions for Vista and above. Please accept my apologies. Here are the instructions for XP. Go ahead and run the sfc scan with the instructions below and in the meantime I'd like to look and make sure that the 2nd command will export the sfcdetails.txt to the desktop.


  • Open a command prompt and type sfc /scannow and press Enter.
    Please note the space between sfc /. <--Very Important
  • This may take a little bit of time to finish so your patience will be needed.
  • When the scan is complete, open another elevated command prompt and copy and paste the following command, then press Enter.

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

  • This will place a sfcdetails.txt file on your desktop with only the SFC scan result details from the CBS.LOG in it.
  • Please copy and paste the results in your next reply.
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

DonnaB

#113
July 08, 2013, 07:13:41 PM
Ok mare_wbpa. I just spoke with a friend of mine. He's my go to guy that answers all my questions concerning XP and he verified my thoughts for me.

For one thing, the command above that I gave you to export the sfcdetails.txt log will not work on XP since XP does not have a C:\Windows\Logs\CBSlog folder. Only Vista and above do.

When you go to type sfc /scannow into the command prompt and click Enter, if there are any corrupt files, you will be asked to insert your CD into the drive, the discs that you have can not be used. You will need a Retail or OEM disc to do this. Your recovery discs will not work since they are just an image.

Unfortunately, the only other option is to reinstall.

"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#114
July 08, 2013, 08:28:20 PM
My question is how do I get to "Command Prompt"?

DonnaB

#115
July 08, 2013, 08:48:46 PM
Go to Start > All Programs > Accessories  and you should be able to find Command Prompt in the list.

Look for the little black window with C:\ inside it. :)
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#116
July 09, 2013, 01:47:02 AM
I copied and pasted the scannow, so the spacing was right.  I just pasted that in the command prompt, not elevated.  It ran, I didn't get a message to insert disc.  I then opened the command prompt and right clicked to run as administrator but there wasn't a selection for that.  I tried to just paste into the command prompt without rt clicking and got a message after clicking enter that said "cannot open C:\windows\logs\CBS\CBS.log"

DonnaB

#117
July 09, 2013, 02:59:14 AM
QuoteI copied and pasted the scannow, so the spacing was right.  I just pasted that in the command prompt, not elevated.  It ran, I didn't get a message to insert disc.
That's good. Unfortunately, Windows XP does not generate a log for me to view to see if there were any files replaced, etc.

QuoteI then opened the command prompt and right clicked to run as administrator but there wasn't a selection for that.  I tried to just paste into the command prompt without rt clicking and got a message after clicking enter that said "cannot open C:\windows\logs\CBS\CBS.log"

Please ignore that. I had to correct myself above. I posted the instructions for the Vista OS and above. There was no CBS folder till Vista came along. That's why it couldn't be opened.

"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#118
July 09, 2013, 02:35:39 PM
Did I miss a step, or or have we come to the end of what can be done?

DonnaB

#119
July 09, 2013, 03:40:48 PM
No. You didn't miss a step. You've done a great job helping us to help you this far! The LzD team and I are discussing possible possibilities here. XP update issues can not be approached the same way updates for Windows Vista, Win7, and Win8 can.

I'm presently going back over this thread with a fine toothed comb to get an idea where the update issue began. From my understanding you had a problem with installing SP2, correct?

Before I say anymore, please allow me time to review the whole thread.
"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins
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