warning boxes popping up computer to become non responsive and fre

Started by mare_wbpa, June 04, 2013, 01:24:23 AM

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Corrine

#45
June 12, 2013, 04:49:43 PM
Malwarebytes detects some keyloggers as does ESET Online, neither of which found anything.  Credit card information can be obtained from skimmers attached to card readers, dishonest employees at stores and phishing.   It is critical that you use a different password for every site and a complex password for your bank, credit card accounts and any sites where you make online purchases.

Regarding your logs, the Extras.txt log got cut off due to character limits by the forum software.  Please either copy/paste the log again or locate the "HKEY_LOCAL_MACHINE Uninstall List" section and copy/paste from "{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}" = RealDownloader to the end.



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

mare_wbpa

#46
June 12, 2013, 10:47:43 PM
I'm repasting the whole Extras log.  End of report is on the bottom when I pasted, so I'm hoping  that the whole thing is there after I hit post.  I'll check and do it in 2 parts if needed.

OTL Extras logfile created on: 6/11/2013 7:55:14 PM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Documents and Settings\Compaq_Owner\My Documents\Downloads
Windows XP Home Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

383.48 Mb Total Physical Memory | 91.23 Mb Available Physical Memory | 23.79% Memory free
943.36 Mb Paging File | 275.75 Mb Available in Paging File | 29.23% Paging File free
Paging file location(s): C:\pagefile.sys 600 1200 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 180.41 Gb Total Space | 126.08 Gb Free Space | 69.88% Space Free | Partition Type: NTFS
Drive D: | 5.88 Gb Total Space | 0.87 Gb Free Space | 14.85% Space Free | Partition Type: FAT32

Computer Name: YOUR-F78BF48CE2 | User Name: Compaq_Owner | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

[HKEY_USERS\S-1-5-21-3067886581-847020557-550397895-1009\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
htmlfile [edit] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [Scan with SpySubtract...] -- "C:\Program Files\InterMute\SpySubtract\SpySub.exe" "-sc" "%1" (InterMute, Inc.)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusOverride" = 0
"FirewallOverride" = 0
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22008
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002
"53271:UDP" = 53271:UDP:*:Enabled:SacNetAgentCommunicationPort1
"53272:TCP" = 53272:TCP:*:Enabled:SacNetAgentCommunicationPort2

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)
"%ProgramFiles%\iTunes\iTunes.exe" = %ProgramFiles%\iTunes\iTunes.exe:*:enabled:iTunes -- (Apple Inc.)
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)
"C:\Program Files\Windows Live\Messenger\wlcsdk.exe" = C:\Program Files\Windows Live\Messenger\wlcsdk.exe:*:Enabled:Windows Live Call -- (Microsoft Corporation)
"C:\Program Files\Windows Live\Messenger\msnmsgr.exe" = C:\Program Files\Windows Live\Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)
"C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe" = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe:*:Enabled:BackWeb for Presario -- (Hewlett-Packard)
"C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" = C:\Program Files\EarthLink TotalAccess\TaskPanl.exe:*:Enabled:Earthlink
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)
"C:\Program Files\Windows Live\Messenger\wlcsdk.exe" = C:\Program Files\Windows Live\Messenger\wlcsdk.exe:*:Enabled:Windows Live Call -- (Microsoft Corporation)
"C:\Program Files\Windows Live\Messenger\msnmsgr.exe" = C:\Program Files\Windows Live\Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)
"C:\Program Files\Mozilla Firefox\firefox.exe" = C:\Program Files\Mozilla Firefox\firefox.exe:*:Enabled:Firefox -- (Mozilla Corporation)
"C:\Documents and Settings\Compaq_Owner\Application Data\Smilebox\SmileboxStarter.exe" = C:\Documents and Settings\Compaq_Owner\Application Data\Smilebox\SmileboxStarter.exe:*:Disabled:Smilebox -- (Smilebox, Inc.)
"C:\Program Files\AVG\AVG10\avgmfapx.exe" = C:\Program Files\AVG\AVG10\avgmfapx.exe:*:Enabled:AVG Installer
"C:\Program Files\AVG\AVG2012\avgmfapx.exe" = C:\Program Files\AVG\AVG2012\avgmfapx.exe:*:Enabled:AVG Installer
"C:\Program Files\Bonjour\mDNSResponder.exe" = C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour Service -- (Apple Inc.)
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)
"C:\Program Files\AVG\AVG2013\avgmfapx.exe" = C:\Program Files\AVG\AVG2013\avgmfapx.exe:*:Enabled:AVG Installer -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG2013\avgnsx.exe" = C:\Program Files\AVG\AVG2013\avgnsx.exe:*:Enabled:Online Shield -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG2013\avgdiagex.exe" = C:\Program Files\AVG\AVG2013\avgdiagex.exe:*:Enabled:AVG Diagnostics 2013 -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG2013\avgemcx.exe" = C:\Program Files\AVG\AVG2013\avgemcx.exe:*:Enabled:Personal E-mail Scanner -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\Common Files\Apple\Apple Application Support\WebKit2WebProcess.exe" = C:\Program Files\Common Files\Apple\Apple Application Support\WebKit2WebProcess.exe:*:Enabled:WebKit -- (Apple Inc.)
"C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\7zS33.tmp\SymNRT.exe" = C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\7zS33.tmp\SymNRT.exe:*:Enabled:Norton Removal Tool
"C:\Documents and Settings\All Users\Application Data\OfficeGuardianV2N\Reminder\SacNetAgent.exe" = C:\Documents and Settings\All Users\Application Data\OfficeGuardianV2N\Reminder\SacNetAgent.exe:*:Enabled:SacNetAgentService -- (Storage Appliance Corporation)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{06E6E30D-B498-442F-A943-07DE41D7F785}" = Microsoft Search Enhancement Pack
"{075473F5-846A-448B-BCB3-104AA1760205}" = Sonic RecordNow Data
"{0A0CADCF-78DA-33C4-A350-CD51849B9702}" = Microsoft .NET Framework 4 Extended
"{0AAA9C97-74D4-47CE-B089-0B147EF3553C}" = Windows Live Messenger
"{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}" = Microsoft Plus! Photo Story 2 LE
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX310_series" = Canon MX310 series
"{13F054F3-0B07-4D15-9E80-C55B496AB557}" = Garmin Communicator Plugin
"{19C989C4-50AE-43A4-B06E-8C70FFFF852F}" = PC-Doctor for Windows
"{1A103D70-5C9B-4E1A-B306-5106C68F9914}" = Microsoft Plus! Dancer LE
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{21657574-BD54-48A2-9450-EB03B2C7FC29}" = Sonic MyDVD Plus
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2AE79B77-E3FA-4F9C-93D7-4FC643516D6A}" = AVG 2013
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3912A629-0020-0005-3757-2FBA74D4DF0A}" = InterVideo WinDVD Player
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{3BA95526-6AE0-4B87-A62D-17187EF565FC}" = HP Boot Optimizer
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3C52E7DA-C431-4239-B66B-1BF703D5B194}" = Windows Live Photo Gallery
"{3C678CC5-CCA1-4FA3-BFDF-5623AACA28A3}" = Serif AlbumPlus SE PRO
"{3DBE74CE-8983-11D4-9410-0000C03AAEB6}" = Pattern Maker for cross stitch Update - V3.10
"{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}" = RealDownloader
"{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}" = Microsoft Works
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{4DE3E3D9-AE81-45DE-9195-3015F7B1DBF3}" = Junk Mail filter update
"{5360DF11-A876-460B-9953-6817AA2BF9D5}" = Photo Explosion Deluxe
"{5C3E7689-3832-4962-AE35-85EBE4C846BE}" = SA30xx Media Converter
"{63C1109E-D977-49ED-BCE3-D00D0BF187D6}" = Windows Live Mail
"{661F85B9-FB7F-4884-BFCB-09C71930BA8F}" = ArcSoft MediaImpression for Kodak
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Sonic Express Labeler
"{6A91A0E8-6B1B-4968-89B3-D0A4436FFC27}" = SA30xx Media Converter
"{6A92E5C5-0578-443D-91F3-92ECE5F2CAE2}" = Windows Live Writer
"{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}" = Microsoft Plus! Digital Media Edition Installer
"{708B7143-D316-459C-9CD1-BA41DFF521E5}" = Deal or No Deal - Secret Vault Games
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{76CD2979-09C0-493A-84B3-8FD97EF4BCEA}" = Windows Live Family Safety
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{79155F2B-9895-49D7-8612-D92580E0DE5B}" = Bonjour
"{80AAD9DF-7E64-40D2-80D2-BECA41593EEB}" = AMT 2.0
"{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"{8153ED9A-C94A-426E-9880-5E6775C08B62}" = Apple Mobile Device Support
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}" = Choice Guard
"{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}" = InterVideo WinDVD Player
"{92D8437A-9070-43EC-B9D6-9CCD47F981BA}" = calibre
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{995F1E2E-F542-4310-8E1D-9926F5A279B3}" = Windows Live Toolbar
"{9AAD03E8-4F65-4DE2-8F6C-1B079C0C8521}" = Garmin Lifetime Updater
"{a0fe116e-9a8a-466f-aee0-625cb7c207e3}" = Microsoft Visual C++ 2005 Redistributable - KB2467175
"{A1BF9950-8CDB-468E-83FA-EACFB00EA7D5}" = Windows Live Sync
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}" = HP Help and Support 4.0
"{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}" = RealNetworks - Microsoft Visual C++ 2010 Runtime
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Sonic RecordNow Audio
"{AC76BA86-7AD7-1033-7B44-AB0000000001}" = Adobe Reader XI (11.0.03)
"{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}" = QuickTime
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Sonic RecordNow Copy
"{B7DBF6E8-0D17-4BE4-853B-ACD6EFBD4A1F}" = iTunes
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C6CA8874-5F22-4AF0-9BE3-016BF299C536}" = Windows Live Essentials
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CBACCC0D-7B8B-4C3E-AA96-B6C64DCF19BB}" = LS_HSI
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D0122362-6333-4DE4-93F6-A5A2F3CC101A}" = Compaq Organize
"{D2D6B9EB-C6DC-4DAA-B4DE-BB7D9735E7DA}" = Presto! PageManager 7.15.16
"{D6E3D6E6-8AFA-11D4-9410-0000C03AAEB6}" = Pattern Maker for cross stitch - Std
"{DB518BA6-CB74-4EB6-9ABD-880B6D6E1F38}" = HpSdpAppCoreApp
"{DEE76D44-8D7C-4A32-8FAE-A813817631FC}" = AVG 2013
"{E78FC917-C21B-11D2-99FE-00105A98B681}" = Microsoft Picture It! 2000
"{E8972F40-874D-4FA6-A6F4-52A8C99D8DDA}" = Serif PhotoPlus X3
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
"{F5266D28-E0B2-4130-BFC5-EE155AD514DC}" = Apple Application Support
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{FFC7BA3F-3B0E-4BD8-B638-8547F4E841C0}" = Nickelodeon Toon Twister 3-D
"045C89A0-CA37-443C-8826-F750227DE69C" = Shooting Stars Pool from Compaq (remove only)
"05E21449-3BA3-42BF-BBDA-95205F4EA40A" = Polar Bowler from Compaq (remove only)
"29FF6D07-4A15-41F1-9D5E-E0F3A58012C6" = Bounce Symphony from Compaq (remove only)
"3330A279-CC39-4A17-AE19-DA464B26AD9A" = Polar Golfer from Compaq (remove only)
"657A0149-EEC7-4FB2-AB4F-CB7AA027748E" = Final Drive Nitro from Compaq (remove only)
"66195170-D19D-46C5-8FB7-8A4630071ADC" = Tradewinds from Compaq (remove only)
"75528D5F-DD82-402E-BA7C-045B7DC6A712" = Blasterball 2 from Compaq (remove only)
"8BA6F58B-7A91-461F-95F8-E34F8BD8AA4E" = Slyder from Compaq (remove only)
"9D7E7CDA-051E-4B0D-8CEE-58F41F449CF9" = Blasterball 2 Remix from Compaq (remove only)
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe_PhotoShop_Album" = Remove Adobe Photoshop Album 2.0 Starter Edition installer
"Agere Systems Soft Modem" = Agere Systems PCI Soft Modem
"Amazon Kindle" = Amazon Kindle
"AVG" = AVG 2013
"BackWeb-6750491 Uninstaller" = Compaq Connections
"BFAF1EEC-E987-415B-BCB8-80CDB0BC6CDF" = Blackhawk Striker 2 from Compaq (remove only)
"C43D84CD-EBFC-48D3-A330-7868C8AD415A" = Crystal Maze from Compaq (remove only)
"Canon MX310 series User Registration" = Canon MX310 series User Registration
"CanonMyPrinter" = Canon My Printer
"CanonSolutionMenu" = Canon Utilities Solution Menu
"CCCDE323-C76D-44DA-BB5B-B8ABE767756E" = Phoenix Assault from Compaq (remove only)
"CCleaner" = CCleaner
"D06AB82F-D68E-405A-9886-AB8804291B6D" = Blasterball 2 Holidays from Compaq (remove only)
"DE87FA96-7840-420C-86F9-33F3B7B3CED1" = Super Granny from Compaq (remove only)
"Easy-PhotoPrint EX" = Canon Utilities Easy-PhotoPrint EX
"ESET Online Scanner" = ESET Online Scanner v3
"EZ Tape Converter by MixMeister_is1" = EZ Tape Converter 2.0.0 by MixMeister
"F05A08BF-E600-4FBD-A53A-3D47296B1275" = Lexibox Deluxe from Compaq (remove only)
"FA7F5211-C629-4711-BD82-7DFFB08CB518" = Overball from Compaq (remove only)
"Free Convert MOV AVI to FLV Flash WMV Converter_is1" = Free Convert MOV AVI to FLV Flash WMV Converter 5.8
"GameChannel" = WildTangent GameChannel (remove only)
"Help and Support Additions" = Help and Support Additions
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"ie8" = Windows Internet Explorer 8
"InstallShield_{19C989C4-50AE-43A4-B06E-8C70FFFF852F}" = PC-Doctor for Windows
"InstallShield_{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"KLiteCodecPack_is1" = K-Lite Codec Pack 4.0.0 (Full)
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300
"Microsoft .NET Framework 1.1  (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"Money" = Remove Microsoft Money 2005 installer
"Mozilla Firefox 19.0.2 (x86 en-US)" = Mozilla Firefox 19.0.2 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"MP Navigator EX 1.0" = Canon MP Navigator EX 1.0
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"MSNINST" = MSN
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"PhotoScape" = PhotoScape
"Picasa 3" = Picasa 3
"PS2" = PS2
"Python 2.2.3" = Python 2.2.3
"pywin32-py2.2" = Python 2.2 pywin32 extensions (build 203)
"RealPlayer 16.0" = RealPlayer
"Revo Uninstaller" = Revo Uninstaller 1.83
"SCRABBLE" = SCRABBLE
"SiS VGA Driver" = SiS VGA Utilities
"Sure Cuts A Lot 2_is1" = Sure Cuts A Lot 2.029
"The File Splitter 1.31_is1" = The File Splitter 1.31
"Walmart MP3 Music Downloads" = Walmart MP3 Music Downloads
"WeatherBug" = Remove WeatherBug installer
"WIC" = Windows Imaging Component
"WildTangent CDA" = WildTangent Web Driver
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"WinLiveSuite_Wave3" = Windows Live Essentials
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Companion" = Yahoo! Toolbar
"ZhornStickies" = Stickies 7.1b

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-3067886581-847020557-550397895-1009\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player
"Smilebox" = Smilebox

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 16531

Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 16531

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 3434047

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 3434047

Error - 6/9/2013 5:22:49 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application avgui.exe, version 13.0.0.3333, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:43:13 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:43:34 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:46:05 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

[ Application Events ]
Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 16531

Error - 6/8/2013 12:57:36 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 16531

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 3434047

Error - 6/8/2013 1:54:33 PM | Computer Name = YOUR-F78BF48CE2 | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 3434047

Error - 6/9/2013 5:22:49 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application avgui.exe, version 13.0.0.3333, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:43:13 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:43:34 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/10/2013 7:46:05 PM | Computer Name = YOUR-F78BF48CE2 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

[ System Events ]
Error - 6/10/2013 7:17:16 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7000
Description = The Aspi32 service failed to start due to the following error:   %%2

Error - 6/10/2013 7:17:16 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7000
Description = The vToolbarUpdater15.2.0 service failed to start due to the following
error:   %%2

Error - 6/10/2013 7:18:58 PM | Computer Name = YOUR-F78BF48CE2 | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.

Error - 6/10/2013 7:35:51 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7011
Description = Timeout (30000 milliseconds) waiting for a transaction response from
the avgwd service.

Error - 6/10/2013 7:36:07 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7011
Description = Timeout (30000 milliseconds) waiting for a transaction response from
the  service.

Error - 6/10/2013 8:44:38 PM | Computer Name = YOUR-F78BF48CE2 | Source = MRxSmb | ID = 8003
Description = The master browser has received a server announcement from the computer
MARYANN-PC  that believes that it is the master browser for the domain on transport
NetBT_Tcpip_{14D9CC6F-26E4-4C9.  The master browser is stopping or an election is
being forced.

Error - 6/11/2013 7:16:00 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7000
Description = The Aspi32 service failed to start due to the following error:   %%2

Error - 6/11/2013 7:16:00 PM | Computer Name = YOUR-F78BF48CE2 | Source = Service Control Manager | ID = 7000
Description = The vToolbarUpdater15.2.0 service failed to start due to the following
error:   %%2

Error - 6/11/2013 7:46:00 PM | Computer Name = YOUR-F78BF48CE2 | Source = DCOM | ID = 10010
Description = The server {0002DF01-0000-0000-C000-000000000046} did not register
with DCOM within the required timeout.

Error - 6/11/2013 8:16:50 PM | Computer Name = YOUR-F78BF48CE2 | Source = MRxSmb | ID = 8003
Description = The master browser has received a server announcement from the computer
MARYANN-PC  that believes that it is the master browser for the domain on transport
NetBT_Tcpip_{14D9CC6F-26E4-4C9.  The master browser is stopping or an election is
being forced.


< End of report >

Corrine

#47
June 12, 2013, 11:59:54 PM
Perfect, thank you.

Considering the problems running ComboFix along with the fact that your OS was installed 6.5 years ago and the problem that originally brought you here was installing SP3, I'm questioning some of the results I'm seeing when researching your log.   

Please do the following:

1.  Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
2.  Please download RogueKiller by Tigzy and save it to your desktop.

  • Allow the download if prompted by your security software and please close all your programs.
  • Right click on RogueKiller.exe and select " Run as administrator " to run it.
  • If it does not run, please try a few times.
  • Wait for PreScan to finish, then click on Scan.
  • Once completed, a log called RKreport[1].txt will be created on the desktop. It can also be accessed via the Report button.
  • Please copy and paste the contents of that log in your next reply.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

mare_wbpa

#48
June 13, 2013, 02:23:20 PM
Actually, the reason that started me on this quest was that I was having warning boxes popping up that there were unresponsive scripts ans unresponsive plugins and that the computer was freezing up frequently, still is, did some plugin updates but there was no improvement.  That's when I tried the SP# update.  You know the rest.

mare_wbpa

#49
June 14, 2013, 01:12:28 AM
I didn't delete anything, just scanned.

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 2) 32 bits version
Started in : Normal mode
User : Compaq_Owner [Admin rights]
Mode : Scan -- Date : 06/13/2013 21:00:58
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : SacReminderHDDV2N (C:\Documents and Settings\All Users\Application Data\OfficeGuardianV2N\Reminder\SacReminder.exe) [7] -> FOUND
[RUN][BLACKLISTDLL] HKLM\[...]\Run : SiSPower (Rundll32.exe SiSPower.dll,ModeAgent) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3067886581-847020557-550397895-1009[...]\Run : SacReminderHDDV2N (C:\Documents and Settings\All Users\Application Data\OfficeGuardianV2N\Reminder\SacReminder.exe) [7] -> FOUND
[STARTUP][BLACKLISTDLL] Canon IJ Status Monitor Canon MX310 series Printer.lnk @Compaq_Owner : C:\WINDOWS\system32\rundll32.exe|C:\DOCUME~1\COMPAQ~1\CNMSSC~1.DLL,SMStarterEntryPoint USB001;Canon MX310 series Printer;cnmss Canon MX310 series Printer (Local).dll;Canon IJ Status Monitor Canon MX310 series Printer.lnk -> FOUND
[HJPOL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Maxtor 6B200M0 +++++
--- User ---
[MBR] ff7306455d543e27efc136c8cb80a620
[BSP] fbc19e186ef813516e4cbafbeed61857 : Toshiba MBR Code
Partition table:
0 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 63 | Size: 6031 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 12353040 | Size: 184740 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_06132013_02d2100.txt >>
RKreport[1]_S_06132013_02d2100.txt



Corrine

#50
June 14, 2013, 08:48:38 PM
Good, I didn't want you to remove anything.  The main purpose was to check the MBR. 

I've asked a friend to add a second pair of eyes to the OTL log to see if she sees something that I'm missing.  She works long days so please continue your patience. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

mare_wbpa

#51
June 14, 2013, 09:32:00 PM
No problem.  Whatever works for you.

Corrine

#52
June 14, 2013, 11:52:02 PM
Donna suggested that updating Firefox from the outdated version 19 to the current version 21 may solve the unresponsive issue.  To get the update, select "Help" from the Firefox menu at the upper left of the browser window, then pick "About Firefox."

Note that since we started, Adobe Flash Player has been updated.  If you haven't updated Flash Player yet, following are the direct download links.  You need both.

    Non-IE (Opera, Firefox, Etc.):  http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.exe
     
    Windows XP, Vista and 7:
    Flash Player For Internet Explorer 7, 8, 9, 10:  http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_active_x.exe

Donna also commented on the removal of Uniblue Registry Booster by JRT.  We've both seen where it has resulted in doing damage to systems so there is no way of knowing if that is the case, particularly after re-reading your thread at G-W where you ran into the same "loop from the startup screen to the Safe Mode page" as when you ran ComboFix. 

After you update Firefox and Adobe Flash Player, please run TFC.  Your computer will restart after TFC.  If you are still getting any "unresponsive" messages, please note what they messages are and provide that information in your next reply.

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
I'm also wondering, after so many system restore operations how security updates (at least for IE8) you have lost as I'm not seeing KB 953356 in the logs.





Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

mare_wbpa

#53
June 15, 2013, 05:48:09 PM
I checked Firefox and it seems I'm up to date with version 21.  I couldn't seem to find the Uniblue Registry Booster by JRT.  I looked in All Programs and control panel, add/remove programs.  Is there another way to find it?  I
downloaded and installed both versions of Adobe Flash and ran the TFC.  I checked my downloads and KB 953356 has been downloaded.  That's the patch for AMD processors before the SP3 update, Isn't it?  Should I reinstall it and try the SP3 again?

Corrine

#54
June 15, 2013, 06:56:54 PM
Sorry for the confusion.  JRT (Junkware Removal Tool) very nicely removed the Uniblue Registry Booster item from the registry.  Uniblue has been known to be overzealous in what it removes.  If you still have a Uniblue folder in C:\Program Files, you can delete it as there were no add/remove entries listed for it.

Yes, KB 953356 is the patch for AMD processors.  You can certainly reinstall KB 953356.  However, before you try SP3 again, what other updates are you missing?   Do you have important files backed up?  You will need to be directly connected to the router, not on a wireless connection and you will need to disable AVG. 

What is the setting you have for Windows Updates? 

Also, seeing as how you elected not to install SP3 when it was released, is the update hidden?  If so, rather than the larger IT package, check to see if it is hidden:  on the Automatic Updates tab, click Restore Hidden Items.  Except for language packs, which you don't need to install, are there any updates that were hidden?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

mare_wbpa

#55
June 17, 2013, 01:22:02 AM
I did a search for the Uniblue Regristry Booster.  It didn't show up in the results, but I could swear I saw it whiz by when I was waiting for it to be finished.  I have my documents backed up on an external hard drive.  I have my updates set to automatic but couldn't find where to click to Restore Hidden Items.  I am directly connected to a router.  Didn't reinstall the KB 953356 patch, or try to install SP3.  When I booted up today I got a Warning Unresponsive Script that said:

Script:http//l.yimg.com//zzcombo?cv/eng/externals/yfpad/combo/120702/yfpadobject.js&cv/engexternals/yfad/combo120703/yfpad_util.js&cv/eng/externals/yfpad/combo/120702/yfpad_flash.js&cv/eng/externals/yfpad/combp/120702/yfpaD_COOKIES.JS:S

It froze on my home page.

DonnaB

#56
June 17, 2013, 04:19:48 AM
Hi mare_wbpa,

Pleasure to me you!  :hallo:  Corrine has done a great job here so far.

I'm afraid this post is going to appear a bit overwhelming, so please read carefully and thoroughly and take it a step at a time.

First of all, from what I've seen in the AdwCleaner and Junkware Removal Tool (JRT) logs, it appears that Uniblue is no longer a problem, so let's focus on that script error in Firefox and getting SP3 installed the best we can without having to reinstall XP.

The script error may be a tad bit tedious to track down since you have so many plugins installed in your Firefox browser. I would suggest uninstalling any that you do not remember installing or use to make it easier. To check each and every one indiviually, you can enter Firefox Safe Mode. This will disable them all at once, then you will have to enable each one at a time, browse around a bit, then go on to the next one, and when you get to the one that is causing the problem, just uninstall it.

Please note: Firefox Safe Mode is not the same as Windows Safe Mode. To enter Firefox Safe, please follow the instructions in the link below:

How to start Firefox in Safe Mode

If you do not see the Firefox button in the upper left corner of your screen, just click on the Help button as discussed in the link and follow the instructions from there.

Do you use the RealPlayer plugin? If not uninstall that one. I read not long ago that one could cause issues for some.

Now, about the updates:

I do recall in one of your posts that you mentioned that you have your Windows Updates set for Automatic (Recommended), though I believe I read that the time was set for 3:00am. If you turn your computer off at night teh updates are unable to download and install at that time and they should download and install the next time your computer is booted up. This doesn't always happen though.

To check for hidden updates:

  • Click on your Start button, then click on Control Panel.
  • In the Control Panel, look for and click on System. The System Properties window should open.
  • Look for and click on the Automatic Updates tab that I have placed a red rectangle around as shown in the image below.
  • Next, in the lower left hand corner of the Automatic Updates windows look for Offer updates again that I've previously hidden that I have displayed with a blue rectangle as shown below.
Just tell us if there are any hidden updates and we'll go from there.  :D

"To achieve the impossible, it is precisely the unthinkable that must be thought."
Tom Robbins

mare_wbpa

#57
June 17, 2013, 06:14:43 PM
Donna, thanks for helping.  I tried what I thought was the quickest job 1st.  I got into the system properties and clicked on automatic updates, but the "Offer updates again that I've previously hidden" wasn't highlighted and couldn't be clicked.  I will start working on the update process and let you know how that goes.  Please don't think that I'm not appreciative of the help that you and Corinne are giving me if you don't hear from me quickly.  I'm dealing with back issues presently and can't sit at the computer for long. 

Corrine

#58
June 17, 2013, 06:53:48 PM
Your health comes first before anything else.  I hope your back is better soon.

Since it has been many, many years since I've used Windows XP and Donna has more experience with helping with SP problems, please wait until you hear from her before proceeding. 



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

winchester73

#59
June 17, 2013, 07:15:41 PM
Quote from: mare_wbpa on June 17, 2013, 06:14:43 PM
...  I got into the system properties and clicked on automatic updates, but the "Offer updates again that I've previously hidden" wasn't highlighted and couldn't be clicked ...

If memory serves, the link will be greyed out/disabled if you have not hidden any updates ...
Speak softly, but carry a big Winchester ... Winchester Arms Collectors Association member
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