Malwarebytes Anti-Malware Update Discussions

[pastywhitegurl]

Will my current version offer me the update?

[Corrine]

Yes, although updates will be staggered so there won't be a heavy impact on the server.  However, you can also follow the link and download the update if you're in a hurry.

[plodr]

Just a warning: I had to open a trouble ticket. I opted to update by manually installing the download. When i tired to register, I got an error. (see attachment) I have 5 lifetime licenses and this one is the oldest from 2008. It has moved from an old 2K computer to an old XP computer and now to my current Win 7 computer. I never had a problem removing from a computer taken off-line and installing it on a different computer. In fact, it has probably been on this computer since 2010.

I went to the forum and discovered I wasn't the only one with a lifetime license to see this error.

It took less than a day to get support. The person who helped reset my license and I was able to type in my ID and key and see it registered rather than seeing the error.

I'll wait until the update is offered to the other 4 computers to see what happens.

Be sure to write down your information before you update, just in case you need to open a support ticket.

[Digerati]

I hope that is a one-off error and it gets sorted out. I would be very upset if my lifetime licenses became invalid.

[plodr]

I only updated one computer and my lifetime is working but only after I opened a support ticket.

I'm fairly certain MBAM doesn't intend to lock those of us with lifetime licenses out and have to pay for a yearly license.

[Digerati]

I'm fairly certain MBAM doesn't intend to lock those of us with lifetime licenses out

I agree it would not be an intentional, deliberate decision. I was just worried it was some bug that would affect many, or worse, leave many unprotected.

[pastywhitegurl]

Thanks. I don't see any reason not to wait for them to offer it, so that's my plan.

[winchester73]

Will my current version offer me the update?

Thanks. I don't see any reason not to wait for them to offer it, so that's my plan.

:o

Yes, it will be offered.  No you don't have to wait for it to be offered.

[Digerati]

I still don't understand the logic for the way the updates are distributed. Are the servers really that busy that roll-outs need to take many days, or even  weeks? I just don't see that.

And if I manually tell Malwarebytes to check for updates, I don't understand why I can't get the latest. :( I just had Malwarebytes check and it still falsely  :( says I am current, yet I am at 3.1.2.1733.

If I manually tell it to Install Application Updates, it incorrectly reports, "No updates are available".  :( This is very frustrating when I know it simply is not true!

Yet I can visit https://www.malwarebytes.com/ (or other download sites) and download the full package with the latest build, no problem. I am a paying customer and I feel, as a paying customer, the concern is all about getting new customers, not supporting me.  :( :-\

[Digerati]

So here it is, a full 2 weeks after the release of V3.2 and I still have not been offered the update. :(  I am still at 3.1.2.1733 and am being told by the program that "No updates are available" and that I am "Current". :(

[plodr]

One of my remaining computers was offered the upgrade a few days ago. Since it was my husband's netbook, I did the update and kept my fingers crossed. It upgraded and the Premium version is showing. I didn't have to open a trouble ticket.

I'm still waiting for the other two Windows 7 computers. I suspect I will end up firing up XP and doing a manual upgrade because it isn't on very often. (I too get to the current, no updates available).

I'm not worried. As long as the version I'm using is getting updated definitions and it protecting me from malicious sites, I'm protected. I know it is working because I surf on my netbook (still on old version) and I was prevented from going to a few websites.

[Digerati]

Hopefully, at least for the "manual" check for updates side of things, V3.2.2 (if we ever are "automatically" offered it) addresses those issue. If interested, I started a threat at Malwarebytes forum to express my concerns.

Unacceptable Update Procedure

I'm not worried. As long as the version I'm using is getting updated definitions and it protecting me from malicious sites, I'm protected.

That's where I have a problem. I am not convinced of that at all. Not all malware can be thwarted by database/signature/definition files alone. In some cases, it takes "program updates" to look for new types of malware or malicious behavior.

[plodr]

I decide to try the manual update again. The first time, it didn't go well.
I'm happy to report that it went well on my netbook - Premium license in place.

I'll finish off by manually updating my husband's desktop computer.

The XP partition will have to wait for a few weeks until I do the Sept. updates in Win 7 and make an image.

[Digerati]

I decide to try the manual update again. The first time, it didn't go well.

That's not good. I manually updated my secondary PC to 3.2.2 and that went okay. Still waiting for my main PC to be offered the update. I just checked my notebook and it is still on 3.0.6 and checking for application updates still reports "No updates are available". :(

[MikeW]

I understand that the auto update has been slowed down or stopped again, due to some user having problems with the inbuilt installer. There is no problem with the manual download. That's as I understand although I am not one of their experts, Just a beta tester.