Here's My Log - YIKES!

babyoh · March 01, 2006, 05:09:00 AM

:rose: ok, this is LONG but PLEASE try and read it... (i'm not shouting :), but i'm gonna write most of my responses in CAPS, to make it easier to read, k?)
1)
CORRINE WROTE: babyoh, you are talking about two entirely different actions here.
1- Adobe was an update. You denied the browser helper object install by Adobe with Tea Timer.
2- Windows Defender was an uninstall. You needed to accept the registry change for the uninstall.
* SINCE I COULDN'T SEE WHAT THE BUTTONS SAID, i originally didn't do ANYTHING except try to BACK OUT of TEA-TIMER.
I'd THINK i'd want to ACCEPT ALL NEW CHANGES, regardless of what actions they took -- ie, that i'd WANT to ALLOW BOTH, INCLUDING the Adobe BHO.
-- in other words, i assume ANY changes being made (whether as part of an UNINSTALL, or "INSTALL") should go as PLANNED: i don't know enuf about the specific apps, like you guys do, to alter that. (i just read WINCHESTER's COMMENT about the BHO, and YES, i DO want to be able to read PDF's when i'm online.)

I WROTE: right after i updated ADOBE, i got that Tea-Timer alert - Do you want to ALLOW or DENY changes?
WINCHESTER WROTE: Indeed, because you updated to version 7, and it added its BHO to replace the one that you already had.
* RIGHT * didn't i WANT to ALLOW that??? and DIDN'T T-TIMER "DENY" IT? and, if i want it, how do i GET it back?

- 2/28/2006 7:36:43 AM Denied value "{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}" (new data: "") deleted in Browser Helper Object!
WINCHESTER WROTE: When you boot, your computer is trying to load the Acrobat 7.0 AcroIEHelper.dll BHO (it is in your HJT log, so it is trying to run). TeaTimer is popping up and you are denying the change
* I DO NOT WANT to ALWAYS be running Acrobat; that may Eat Up system resources. isn't it BETTER if i just LAUNCH it Each Time i need to read a PDF FILE? *

WINCHESTER WROTE: When you say "Adobe works", do you mean the reader when you launch it, or when you download a .pdf from a website? The BHO would allow the display of Acrobat documents within your web browser window. Are you sure you are able to do that?
* I DO want to SEE PDF's I open when i'm ONLINE; BASICALLY, i want to be ABLE to READ Adobe PDF files/documents that i ALREADY have, that i SEE ONLINE, or that i DOWNLOAD. right now, i don't create any, or want to have much to do with that app otherwise. (maybe that will change: i just launched the app and it seems to work fine... i'd been shying away from PDF cuz app 6 kept crashing, but this new 7 seems FAST and STABLE.)

- again :D don't mean to shout.. i'm just trying to make this easier to read.

* :rose: i only occasionally split up my posts, and the reason is this:

let's say i'm posting a log, and there are several issues involved, including - 1) how do i FIX current problems? 2) why can't i see my buttons in TEA-TIMER? 3) does SPYWARE GUARD do what TT does, because if so then i don't need both, etc.

i MIGHT put that 2nd or 3rd question in a different post, because at the time it seems like a different subject to me.

then, if the thing goes on long enough, like THIS did, i feel like El IDIOTO, cuz i should've posted all in one place. BUT, sometimes when i ask 2 or 3 things at one time, only the 1st one gets answered. and i start thinking, I'm Over-Loading This Poor Dude With Questions, and The Tea-Timer question might get answered if it was separate, because Tea-Timer People Aren't SEEING it right now, since it's hidden here with my logfile.

and THEN, things that BEGIN on-point MORPH into something else.

like, somebody writes "you don't need BOTH, you know," and i write, "which is better?" and somebody answers, "Tea-Timer's pretty good," and i write, "but i can't SEE MY BUTTONS in Tea-Timer, which is WHY i'm asking the question" :::sob:::

* CORINNE: *
I'd BEEN THRU the Tea-Timer thing many times, and recognized that WHEN I COULDN'T SEE the Button Text, TT was UN-DOING the DEFENDER delete that i WANTED to go thru.

Once Win told me that ALLOW was the button on the LEFT, i was able to ALLOW that change. i shut down TT and SPYWARE BLASTER, generated a HIJACKthis log, and SAW it had worked.

SO... it wasn't like i was compounding one problem with another. the reason i'd updated the Adobe Ap to 7, was because 6 always crashed badly, and there was something a PDF i needed to read.

*whew* i'm WINDED. hope i made myself clear this time.

- thanks guys, :thumbsup: sorry this was so long- i need a nap now :shock:

winchester73 · March 01, 2006, 02:39:16 PM

Quote from: babyoh on March 01, 2006, 05:09:00 AM
CORRINE WROTE: babyoh, you are talking about two entirely different actions here.
1- Adobe was an update. You denied the browser helper object install by Adobe with Tea Timer.
2- Windows Defender was an uninstall. You needed to accept the registry change for the uninstall.
* SINCE I COULDN'T SEE WHAT THE BUTTONS SAID, i originally didn't do ANYTHING except try to BACK OUT of TEA-TIMER.
I'd THINK i'd want to ACCEPT ALL NEW CHANGES, regardless of what actions they took -- ie, that i'd WANT to ALLOW BOTH, INCLUDING the Adobe BHO.
-- in other words, i assume ANY changes being made (whether as part of an UNINSTALL, or "INSTALL") should go as PLANNED: i don't know enuf about the specific apps, like you guys do, to alter that. (i just read WINCHESTER's COMMENT about the BHO, and YES, i DO want to be able to read PDF's when i'm online.)

I don't use TeaTimer myself, but I should think when you "backed out" of it that it didn't allow the changes. You'll want to allow the Adobe change.

QuoteI WROTE: right after i updated ADOBE, i got that Tea-Timer alert - Do you want to ALLOW or DENY changes?
WINCHESTER WROTE: Indeed, because you updated to version 7, and it added its BHO to replace the one that you already had.
* RIGHT * didn't i WANT to ALLOW that??? and DIDN'T T-TIMER "DENY" IT? and, if i want it, how do i GET it back?

Yes, you wanted to allow it. If you have difficulties, I should think you could download Adobe again, install it, let TeaTimer object, and then "allow" the change now that you know how to do so.

Quote- 2/28/2006 7:36:43 AM Denied value "{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}" (new data: "") deleted in Browser Helper Object!
WINCHESTER WROTE: When you boot, your computer is trying to load the Acrobat 7.0 AcroIEHelper.dll BHO (it is in your HJT log, so it is trying to run). TeaTimer is popping up and you are denying the change
* I DO NOT WANT to ALWAYS be running Acrobat; that may Eat Up system resources. isn't it BETTER if i just LAUNCH it Each Time i need to read a PDF FILE? *

A Browser Helper Object is a dll module plug-in that runs automatically in each instance of IE that you start. The purpose is to add "functionality" ... the Adobe BHO is an example of something "useful" as it allows users to read PDF files within their browser. The Google toolbar is another example of a BHO.

This will tell you more than you likely want to know: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnwebgen/html/bho.asp

As for "better", I suppose that is a matter of personal preference. I have that BHO "allowed" as I find the instantaneous view within my browser to be useful. I manually start Adobe Reader at other times when I am not using IE and wish to look at a PDF file.

QuoteWINCHESTER WROTE: When you say "Adobe works", do you mean the reader when you launch it, or when you download a .pdf from a website? The BHO would allow the display of Acrobat documents within your web browser window. Are you sure you are able to do that?
* I DO want to SEE PDF's I open when i'm ONLINE; BASICALLY, i want to be ABLE to READ Adobe PDF files/documents that i ALREADY have, that i SEE ONLINE, or that i DOWNLOAD. right now, i don't create any, or want to have much to do with that app otherwise. (maybe that will change: i just launched the app and it seems to work fine... i'd been shying away from PDF cuz app 6 kept crashing, but this new 7 seems FAST and STABLE.)

It's faster because this item has been added:

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

Your choice, but it is not required for Adobe Reader to function properly.

Corrine · March 01, 2006, 05:10:18 PM

I'm on my lunch break so my time is limited. So, I will only respond to:

Quote* SINCE I COULDN'T SEE WHAT THE BUTTONS SAID, i originally didn't do ANYTHING except try to BACK OUT of TEA-TIMER.

babyoh, that was what I meant about dealing with one issue at a time. The fix for the SpyBot GUI problem got lost in the mix and didn't happen until later. Most likely if that had been addressed first, the other issues would not have followed - Windows Defender uninstall/reinstall/unistall; SpywareBlaster uninstall (not sure if that has been reinstalled; HJT log . . .)

Since you have Windows XP, I suggest that before you install any software that you create a before install Restore Point. That way, if problems develop, you will at least have a workign point to return to.

babyoh · March 01, 2006, 07:58:42 PM

:rose: Thanks, guys :thumbsup:
ONE last question -
Winchester73:If you have difficulties, I should think you could download Adobe again, install it, let TeaTimer object, and then "allow" the change now that you know how to do so.

:mrgreen: :gwave: :mrgreen:

QUESTION: can we tell if i NEED to download it again (cuz Tea-Timer nuked it), or if it's HIDING somewhere and i can just "Enable" it? - it's apparently {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}, cuz that's what TT Denied.
Can i look somewhere to find the thing, or do you recommend a entire fresh re-install?
* Thanks so much, you guys. you're a tremendous help * i'll try and follow directions better

:rose: :mrgreen: :thumbsup: :beg: :gwave: :beg: :thumbsup: :mrgreen: :rose:

heehee, i just discovered the LandZ color palette...

winchester73 · March 01, 2006, 08:15:15 PM

Click on this link, and see if it opens in your IE browser: http://www.ncsoccer.org/Administration/Forms/05%2006%20GuestRoster.pdf

XP has a built-in feature (with SP2) that will manage/display add-ons: http://www.microsoft.com/windowsxp/using/web/sp2_addonmanager.mspx

Look and see if the Adobe BHO is listed.

You could also open Adobe Reader manually ... click on Help > Detect & Repair

It should attempt to install the BHO if it is disabled.

babyoh · March 02, 2006, 05:54:28 AM

:gwave: Winchester73, i'm 90% there, i think! :thumbsup: - here's what happened:
FIRST, i clicked the your ncsoccer PDF link, and got BLANK space in IE and firefox. NOTHING visible.

per IE manage/display add-ons, i DIDN'T have the BHO (IE Manage Add-Ons has a CURRENTLY LOADED, and LOADED IN THE PAST option - i DID have this listed as "USED BEFORE" (Not Current):
AcroISHlprObj Class Adobe Inc ENABLED Browser Help Object File: AcroIFHelp.dll
but, i couldn't "UPDATE" it, because you can only update ACTIVE-X things.
- :rose:
THEN i opened adobe READER - HELP - REPAIR, it prompted me to UPDATE from 7.0 to 7.0.7.
* i had to click yes several times for Tea-Timer to ALLOW (and re-boot twice).
i tried opening PDF files online.
I Googled THREE, that OPENED in IE, FIREFOX and OPERA. -- *BUT* in IE your ncsoccer PDF gives me a blank page!
* :rose:
QUESTION:
Should i do a COMPLETE UN-INSTALL/RE-INSTALL, or are PDF doc's a little kludgey for EVERYBODY?
- it may be because i have a slow dial-up, but if i open other windows before the PDF files opens COMPLETELY, i end up with BLANK and "SEE-THRU" Windows.

* in other words, i'm Much BETTER than before, but still having some trouble opening the PDF's online. (maybe, like T-Timer disappearing buttons, this happens to EVERYBODY.)

* FYI - the NEW adobe BHO loaded into IE that seems to make online PDF's readable for me:
Adobe PDF Reader Link Helper - Enabled Browser Help Object FILE: AcroIEHelper.dll

THANKS, Winchester73!
:thumbsup:

winchester73 · March 02, 2006, 02:56:28 PM

Run a fresh HJT scan ... do you have this line in your log?

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

Check #4 here: http://www.adobe.com/support/techdocs/328233.html

Also, open Adobe Reader and click Edit > Preferences > Internet and see under web browser options if all 3 boxes are checked.

If you uncheck "Display PDF in Browser", it will force Reader to display it in a separate window.

See if any of those ideas work.

Personally, I don't update Reader from within the program ... when there is an update, I unintall what I have, and do a fresh install of the new version.

babyoh · March 03, 2006, 06:33:40 AM

:rose: I'm all set :thumbsup:
ONLY weird thing is...
in IE and FIREFOX, the PDF files open in the browser PERFECTLY
...BUT -- in OPERA, i get a "DO YOU WANT TO DOWNLOAD THIS FILE" message.
* i've changed all my browser settings, so i don't keep getting infections... do you have any idea what i'd change in Opera to get those PDF's to show in the browser?
:D
- also, you said you uninstall Reader, before installing an update -- is this better/safe when updating ALL apps; to uninstall the earlier version 1st?

THANKS FOR THE HELP! :thumbsup:

winchester73 · March 03, 2006, 02:03:50 PM

Dunno about Opera ... don't use it. Out of curiousity, why do you use 3 browsers?

My preference is for a "clean" installation, so I usually uninstall an application before updating ... not for things like definition files, etc ... just program upgrades.

That is just my preference ... there are lots of other people who will tell you that the internal updaters are the way to go.

babyoh · March 03, 2006, 10:45:20 PM

:thumbsup: THANKS for your help, winchester73.
-to answer you, why three browsers:
:rose: at first, i was just testing them, because IE attracted infections so badly. (i was going to review each browser on one of my sites.)
then, when i realized my system's stable using them at the same time, i got in the habit of checking pages i'm designing, to quickly see if there are any problems. (eventhough most people still use IE, i've accidentally hand-coded errors that only show in FireFox or OPERA -- i want AS FEW OF THOSE as possible, because any IE upgrades may mess up my sites, AND i'm getting more FF and even OPERA hits in my stats... XHTML is supposed to remedy this, BUT if you're not careful, i noticed it HURTS you in search engine returns. i've found "work-arounds", but it's trial-and-error, in other words, A Pain... probably not worth doing unless necessary for the next IE update.)
:shock:
PLUS, each browser does some things i like, and some i DON'T, so i'll switch off between them. (OPERA won't auto-complete, but has a killer WAND function, etc.)
AND, when i have a BUNCH of windows/files/apps open, it helps me organize what's where: right now, i'm in OPERA, and if i need to leave and get back here, it's easier than clicking thru all my FF windows.
* it's funny, i always thought i'd prefer one browser over the over, and stick with it. Not so.
:shock:
i have ANOTHER SUBJECT now, so i'm gonna end this one and post a New One, per instructions.
thanks again! :rose: hope i wasn't too difficult to help...