NEED Help last Micro soft update took my wifi away!!

hayc59 · April 15, 2020, 07:05:51 PM

after the last update on my laptop windows ten the wifi is gone!
looked at some help on google tried them and still nothing!

trouble shoot it and says no cables connected?? its wifi dont need cables
the laptop is a HP pavilion

if necessary i will go back to win seven and how can i do that
thanks for the help
G

hayc59 · April 15, 2020, 07:06:48 PM

using my old pc for this windows xp home what a slow crap this is

Aaron Hulett · April 15, 2020, 07:42:52 PM

Quote from: hayc59 on April 15, 2020, 07:05:51 PM
after the last update on my laptop windows ten the wifi is gone!
looked at some help on google tried them and still nothing!

trouble shoot it and says no cables connected?? its wifi dont need cables
the laptop is a HP pavilion

Have you checked with HP on updated wifi card drivers for Windows 10? (Or 8/8.1 if they don't have 10?) Does it even show up in Device Manager? If it does, does it say it has any issues?

Could try rolling back the update...

Quote
if necessary i will go back to win seven and how can i do that

Offhand, format and install Windows 7. Do you have recovery media / a Windows 7 install CD/USB?

hayc59 · April 15, 2020, 08:34:08 PM

hello A. and to old a laptop for HP drivers did get a few and installed them did not work though
have the code for windows seven but no cd? can I download windows seven somewhere??

So strange wifi will not work...*ticking* me off i will tell you that :)

Corrine · April 15, 2020, 09:46:41 PM

You may want to go through the steps here: Fix network connection issues in Windows - Windows Help.

ky331 · April 15, 2020, 09:56:54 PM

Out of curiosity, I just checked my WiFi, and fortunately, it's still working. (I routinely use an Ethernet cable, so I would never have realized if the WiFi "disappeared").
I also did the Win10 update yesterday... so it's not a universal issue impacting all users. (I realize this won't help you... but for others who may be wondering...)

hayc59 · April 15, 2020, 10:48:51 PM

Not getting any where..what the hell happened?

Aaron Hulett · April 16, 2020, 12:03:48 AM

What wifi card? What drivers you tried? Did you try deleting the device and then have Windows find it fresh?

winchester73 · April 16, 2020, 02:31:58 PM

I presume you already did the obvious thing ... reboot and see if the wifi connection is restored automatically

What networking icon do you see in the task bar?

hayc59 · April 16, 2020, 04:25:21 PM

still nothing! rebooted a million times.
cant find a wifi exe anywhere on HP site
there is no device to delete!

only thing showing is an icon for ethernet cable is missing

hayc59 · April 16, 2020, 04:40:31 PM

is there some where i can download wifi drivers that will work on this craptop laptop? thanks

winchester73 · April 16, 2020, 04:51:01 PM

I presume you followed the steps in the line Corrine posted earlier.

Settings > Network & Internet

Do you see the Wi-Fi section on the left side?

Boz · April 16, 2020, 05:02:59 PM

Fwiw, I also did the Win10 update yesterday, and the WiFi on my old laptop is still working.

hayc59 · April 16, 2020, 06:53:46 PM

Quote from: winchester73 on April 16, 2020, 04:51:01 PM
I presume you followed the steps in the line Corrine posted earlier.

Settings > Network & Internet

Do you see the Wi-Fi section on the left side?

No nothing there?? Just an icon for ethernet

winchester73 · April 16, 2020, 07:03:00 PM

Quote from: hayc59 on April 16, 2020, 06:53:46 PM

No nothing there?? Just an icon for ethernet

What do you mean by icon for ethernet?

Do you see the attached?

If the Wi-Fi tab is missing, it means your wifi card isn't being found, or something is preventing Windows from seeing it. Sometimes a required service isn't running, or the driver is not compatible with the Windows update.