Trying to use Windows defender Offline

[MAribaba2]

Ok Corrine seems The device is (supposedly) working properly, but its not. And Winchester I tried what you said and it says. trouble shooting couldnt identify the problem, just wonderful.  :thud:

[Corrine]

Hi, Marie.

Since the troubleshooter didn't help, let's see if there are any audio driver updates for your computer.   From Step 3, Update Drivers at No sound in Windows, which includes a video you may want to watch. 

You must be logged on as an administrator to perform these steps.

    Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌

• In the list of hardware categories, find the device that you want to update, and then double-click the device name.
• Click the Driver tab, click Update Driver, and then follow the instructions. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

I think it is easier to get there by clicking the Start button and typing device manager in the search box.  :)  The device driver you are looking for is Sound, video and game controllers. 

I don't know which device you have, but it may show something like "Analog Devices SoundMAX Digital HD Audio Driver". 

(Note:  For part of your "learning", drivers can be rolled back if the update is unsatisfactory.  All you need to do is click the Driver tab, and then click Roll Back Driver.  If there is no previous version of the driver installed, the Roll Back Driver button will not be available.)

[MAribaba2]

It says: The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date.

[Corrine]

Ok, let's see if I can get you to the right page on the HP website.  First, I need the exact model of your computer.  Here's the instructions from HP:

In Windows, press and hold the Ctrl and Alt keys, and then press the S key on the keyboard.
An Information screen appears in the display showing the Model number and serial number.

You can also find the model number and serial number on an information label attatched to the back of the TouchSmart PC.

Figure 1: Serial number location for IQ 500 Series

After that, we'll see if we can find updates or troubleshoot from here:  http://www8.hp.com/us/en/support-drivers.html?pageDisplay=drivers

[MAribaba2]

Model #300-1120

[Corrine]

Hi, Marie.

I'm not finding an update for the HP TouchSmart 300-1120 Desktop PC.  However, it may help to reinstall the "Original Analog Devices SoundMAX Digital HD Audio Driver". 

Installation Instructions

    Click the Download Only button.
    At the File Download screen, click the Save button.
    At the Save As screen, save the file to your Desktop.
    If a message appears stating that the file already exists, click YES to overwrite file.
    Double-click the icon for the update downloaded to your desktop, and then click NEXT.
    Follow on-screen instructions.
    If prompted to restart the system upon completion of the update, click YES and allow system to restart.

Download page:  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-78361-1&cc=us&dlc=en&lc=en&os=4063&product=4174137&sw_lang=