Trying to use Windows defender Offline

[Corrine]

Hi, Marie.

Make sure that there is a space after combofix. 

[MAribaba2]

In the run box is C:\qoobox\add-remove programs.txt and it will not  let me put anything else in the box

[Corrine]

Click in the run box and delete the text that is there.  Then type in combofix /uninstall

[MAribaba2]

It will not allow me to delete

[Corrine]

Marie,

Try it again. 

Click Start
Type run
When Run shows up in the list, click it to launch the window
When the window opens, the existing text in the box will be highlighted
Click the delete key on your keyboard
Then type combofix /uninstall
Click ok

[MAribaba2]

I cannot delete with the keyboard or the mouse with a right click. :thud:

[Corrine]

In searching, I see that this is apparently an issue others have faced so take a deep breath and follow the instructions here:  http://windows.microsoft.com/en-US/windows-vista/Clear-the-Run-history-on-the-Start-menu

Please let me know after you do that if it worked.

[MAribaba2]

ok i have uninstalled the combofix,
i have checked sound it sort of works, but the volume scroll bar wont stick to a certain level and just goes down to quiet. I will try again in the morning, man does this computer agravate the heck out of me. also i will try and install McAfee in the AM too. Computer is just a pain in the neck, i need a break. i will let you know tomorrow what the scoop is. Thank you

[Corrine]

I'm glad that worked.  Thanks for letting me know. 

Look how much you've done already.  Relax, have a nice evening and we'll get to the bottom of this -- one way or another! 

[MAribaba2]

ok the sound works because i did a sound check with that testing thing you gave me. since the sound doesnt work with the itunes, if i uninstall itunes and reinstall it, am i going to lose all my music?

[MAribaba2]

hi corrine i got the McAfee program to install, just need to figure out what is wrong with the scroll bar now, yippee things are finally coming along

[Corrine]

Hi, Marie.

I've never used iTunes so do not know how it works but located this help topic:  Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7.

[winchester73]

The current version of iTunes is 10.6.1, unfortunately I can't find in any of the previous logs what version you have installed.

Launch iTunes, and click on the Help button at the upper left, then "Check for Updates".  If there is a newer version, install it over the top of the one you have.  All of your library will be preserved, so don't worry about losing your music!

If there isn't a newer version, we can download a fresh copy and install, or try to "repair" the one you have via Add/Remove Programs.

[GR@PH;<'S]

MAribaba2,
If your Apple device is upto date then you can backup from iCloud

GR@PH;<'S   :Hammys pint:

[MAribaba2]

i tried to back up the computer to a usb drive, but it has some kind of problem doing it, and i am not that good at understanding it anyways. I did find that i had the most up to date version of itunes, but it still doesnt make sound. The sound does work for every thing else though, which is nice to hear after so long being without it at all.