Trying to use Windows defender Offline

winchester73 · April 23, 2012, 06:54:08 PM

Just to cross off the obvious ... check the volume slider bar at the top is to the right, not all the way muted ...

MAribaba2 · April 23, 2012, 10:20:55 PM

cross off because it is in the middle of that

Corrine · April 23, 2012, 11:01:19 PM

Quote from: winchester73 on April 22, 2012, 05:05:45 PM
If there isn't a newer version, we can download a fresh copy and install, or try to "repair" the one you have via Add/Remove Programs.

Did you try installing a fresh copy over the top of the current install?

(Advice: before making changes to your computer, create a fresh System Restore point. Instructions at Create a restore point)

MAribaba2 · April 24, 2012, 10:49:47 AM

0k it says it created a system restore point, now do i uninstall previous version of Itunes or repair the one i have via add/remove, does it matter and what happens to all my music?
i dont know how to put it all on icloud.

winchester73 · April 24, 2012, 11:56:39 AM

First, try moving the volume slider all the way to the right, and see if that makes any difference. If not, I wouldn't bother uninstalling or repairing, I'd first try downloading a fresh copy and installing over the top of what you have.

MAribaba2 · April 24, 2012, 05:06:13 PM

it says there is a later version of it already on the computer and that download had a problem anyways. Geesh
:thud:

winchester73 · April 24, 2012, 05:46:37 PM

Quote from: MAribaba2 on April 24, 2012, 05:06:13 PM
it says there is a later version of it already on the computer and that download had a problem anyways. Geesh
:thud:

Did you use this link?

http://www.apple.com/itunes/download/

That will install the latest version of iTunes.

What was the problem with the download?

MAribaba2 · April 25, 2012, 12:25:00 AM

ok i tried to download it twice, it says a later version of itunes is already installed on this computer, and i click ok, cause that is the only option it gives you, and then it says The installer encountered errors before itunes could be configured. Errors occured during installation. Your system has not been modified. Runn installer again( thats the 2nd time, now) No dice and then it says or finish to exit. Well alrighty then? Im confused.

MAribaba2 · April 26, 2012, 05:25:26 PM

ok so what do i do with the scroll bar not behaving properly, anyone have any ideas?

winchester73 · April 26, 2012, 05:35:05 PM

Quote from: MAribaba2 on April 26, 2012, 05:25:26 PM
ok so what do i do with the scroll bar not behaving properly, anyone have any ideas?

Do you mean the iTunes volume bar isn't moving, or that moving it doesn't do any good?

Researching your error message, it seems that some of the cures are worse than the problem. Sometimes complete removal of all Apple components allows a reinstall, but sometimes there is a registry problem that prevents iTunes from running at all. I'm hesitant to uninstall iTunes at this point ... I think the next step would be to try to repair the existing installation.

Do you know how to use Add/Remove programs? When you click on the iTunes item, you will be given a repair option.

Corrine · April 26, 2012, 05:40:25 PM

Hi, Marie.

Perhaps you missed this that I posted previously:

Erratic Scroll

For the scroll problem, I found this at HP:

QuoteIt is possible that the TouchSmart is interpreting certain touches as 'flicks'. You can turn these off by going to Control
Panel > Pen and Touch and click on the tab called "Flicks" and uncheck the box that says "Use flicks to perform common actions quickly and easily" then click OK.

MAribaba2 · April 26, 2012, 06:19:08 PM

Hi Corrine, there is nothing that says pen and touch

Corrine · April 26, 2012, 06:44:38 PM

Hi, Marie.

It appears that the original HP link I located left out the entire path. From HP TouchSmart 300-1100 Desktop PC series - HP TouchSmart 300 and 600 Series PCs - Touch Techniques - c01956595 - HP Business Support Center it appears that the following is the correct location:

-- Click Start, and then tap Control Panel .
-- Select the Hardware and Sound category.
-- Select Pen and Touch .
-- Select the Touch tab.
-- Select the Flicks tab.

Uncheck the box that says "Use flicks to perform common actions quickly and easily" then click OK.

MAribaba2 · April 26, 2012, 11:55:51 PM

I was hoping this was going to take care of the scroll bar being uncooperative, but i was wrong,
Let me see if I can explain what it is doing.
say i am trying to check on the sound, and i touch the sound button in the bottom right hand side of the computer screen, and up comes the picture with the scroll bar so i try to put the sound up to say 20, well it goes up but it slides back down, or i press the start button and i put in run then i try to write in the box something i want to go to, but it wont stay on the item i want , it scrolls up and down, by its self. Royal pain the you know what.

Corrine · April 27, 2012, 12:14:28 AM

Well, that is completely different from what I thought you were experiencing. It was my impression that it was the browser scroll bar when using the mouse, not touch.

You may need to adjust the touch settings, on the same page that I linked to before (HP TouchSmart 300-1100 Desktop PC series - HP TouchSmart 300 and 600 Series PCs - Touch Techniques - c01956595 - HP Business Support Center).

If that doesn't help, there is a link at the bottom of the page to "Contact HP if you need technical assistance."